WGU C208 - Change Management And
Innovation Exam With 100% Correct Answers
2026/2027
Which three individuals within an organization could play the role of change agent - Correct
Answer-ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing a change - Correct Answer-Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) to
5 (latest stage) - Correct Answer-knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee benefits
program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? - Correct Answer-Descriptive
Which two statements characterize low end disruption - Correct Answer-it is an innovation that is
good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - Correct Answer-Communicating change initiatives through email
Explaining why the change is needed
,What is essential for a leader to communicate when undertaking organizational change? - Correct
Answer-a consistent vision of the end result of the change
how should training be viewed during organizational change - Correct Answer-as a worthwhile
investment in a successful transition
How can a leader connect with employees to help sustain organizational change? - Correct
Answer-offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change? - Correct
Answer-Directing leaders to focus on profit-driven goals, market share, and employee satisfaction
What is a common cause for the failure of organizational change - Correct Answer-unclear goals
Which role does creative tension play in organizational change according to Peter Senge? -
Correct Answer-It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational
change? - Correct Answer-anger
which practice can lead to unconscious resistance to attempts at organizational change? - Correct
Answer-tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications - Correct
Answer-by being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black
and Gregersen? - Correct Answer-Mental models can become barriers that prevent stakeholders'
from perceiving the need for change
Which scenario is an example of on e of Black and Gregersen's strategies for overcoming barriers
to change - Correct Answer-A CEO champions a change process by both accepting responsibility
and providing clear metrics for the change initiatives
How should leaders view difficult questions and serious concerns from employees about change
initiatives - Correct Answer-as indications that the leadership team has failed to plan appropriately
How is responding to change resistance in the non-profit sector different from in the the private
sector? - Correct Answer-many employees are strongly committed to organizations mission.
case study:
How could the management team at the pharmaceutical company better implement the change -
Correct Answer-hire and outside consulting firm to help lead the change initiative
What are the most essential skills required by the leader of an organization experiencing
revolutionary change? - Correct Answer-directive and decisive guidance
, what is most important when leading an organization through disruptive change - Correct Answer-
cooperation
which question must be asking in forming a contingency plan for a change initiative? - Correct
Answer-what if
The CEO of a leading automobile manufacturing company is concerned about the long-range
prospects of oil scarcity and its impact on the company.
Which two change management strategies would be appropriate to address the CEO's concerns -
Correct Answer-Hire an outside market research company to study future trends and how they
may impact business
hold a brainstorming session with the executive management team to assess the risk or
opportunity of alternative fuel technologies
What is the most basic role of a leader in promoting organizational change - Correct Answer-
modeling change from the top of the organization
Which aspect is essential to being effective in the ADKAR change management process - Correct
Answer-Being willing to adapt the steps of a plan
How can extensive training increase employee participation - Correct Answer-by helping
employees feel comfortable with the new procedures
Which statement best describes the use of employee rewards and punishments in advancing
organizational change - Correct Answer-Rewards and punishments are not sufficient on their own
to persuade employees to accept change.
Which aspect of a change initiative is measure by return on investment - Correct Answer-its
efficiency or value
In which two ways does iteration contribute to change initiatives - Correct Answer-it creates a
sense of urgency within the organization
it helps guard against regression to old ways of doing things
a manager attempting to implements a change initiative finds the employees strongly embrace the
organizations mission and feel the urgency to change. The manager is grateful for the workers
reactions because the manager is very uncomfortable using power tools to coerce support of the
initiative.
In which sector does this manager most likely work for? - Correct Answer-nonprofit
refer to the case study: Cellular Systems Inc. - 20/20 vision and answer the following questions
How should the vice president proceed now that the directors voices their objections and concerns
about the new targets - Correct Answer-schedule an additional meeting in one week and ask the
directors to present their won plans on how they will meet the new targets.
which two characteristics are ideal for entrepreneurs to have.
choose 2 answers - Correct Answer-enthusiastic outlook
Innovation Exam With 100% Correct Answers
2026/2027
Which three individuals within an organization could play the role of change agent - Correct
Answer-ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing a change - Correct Answer-Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) to
5 (latest stage) - Correct Answer-knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee benefits
program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? - Correct Answer-Descriptive
Which two statements characterize low end disruption - Correct Answer-it is an innovation that is
good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - Correct Answer-Communicating change initiatives through email
Explaining why the change is needed
,What is essential for a leader to communicate when undertaking organizational change? - Correct
Answer-a consistent vision of the end result of the change
how should training be viewed during organizational change - Correct Answer-as a worthwhile
investment in a successful transition
How can a leader connect with employees to help sustain organizational change? - Correct
Answer-offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change? - Correct
Answer-Directing leaders to focus on profit-driven goals, market share, and employee satisfaction
What is a common cause for the failure of organizational change - Correct Answer-unclear goals
Which role does creative tension play in organizational change according to Peter Senge? -
Correct Answer-It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational
change? - Correct Answer-anger
which practice can lead to unconscious resistance to attempts at organizational change? - Correct
Answer-tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications - Correct
Answer-by being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black
and Gregersen? - Correct Answer-Mental models can become barriers that prevent stakeholders'
from perceiving the need for change
Which scenario is an example of on e of Black and Gregersen's strategies for overcoming barriers
to change - Correct Answer-A CEO champions a change process by both accepting responsibility
and providing clear metrics for the change initiatives
How should leaders view difficult questions and serious concerns from employees about change
initiatives - Correct Answer-as indications that the leadership team has failed to plan appropriately
How is responding to change resistance in the non-profit sector different from in the the private
sector? - Correct Answer-many employees are strongly committed to organizations mission.
case study:
How could the management team at the pharmaceutical company better implement the change -
Correct Answer-hire and outside consulting firm to help lead the change initiative
What are the most essential skills required by the leader of an organization experiencing
revolutionary change? - Correct Answer-directive and decisive guidance
, what is most important when leading an organization through disruptive change - Correct Answer-
cooperation
which question must be asking in forming a contingency plan for a change initiative? - Correct
Answer-what if
The CEO of a leading automobile manufacturing company is concerned about the long-range
prospects of oil scarcity and its impact on the company.
Which two change management strategies would be appropriate to address the CEO's concerns -
Correct Answer-Hire an outside market research company to study future trends and how they
may impact business
hold a brainstorming session with the executive management team to assess the risk or
opportunity of alternative fuel technologies
What is the most basic role of a leader in promoting organizational change - Correct Answer-
modeling change from the top of the organization
Which aspect is essential to being effective in the ADKAR change management process - Correct
Answer-Being willing to adapt the steps of a plan
How can extensive training increase employee participation - Correct Answer-by helping
employees feel comfortable with the new procedures
Which statement best describes the use of employee rewards and punishments in advancing
organizational change - Correct Answer-Rewards and punishments are not sufficient on their own
to persuade employees to accept change.
Which aspect of a change initiative is measure by return on investment - Correct Answer-its
efficiency or value
In which two ways does iteration contribute to change initiatives - Correct Answer-it creates a
sense of urgency within the organization
it helps guard against regression to old ways of doing things
a manager attempting to implements a change initiative finds the employees strongly embrace the
organizations mission and feel the urgency to change. The manager is grateful for the workers
reactions because the manager is very uncomfortable using power tools to coerce support of the
initiative.
In which sector does this manager most likely work for? - Correct Answer-nonprofit
refer to the case study: Cellular Systems Inc. - 20/20 vision and answer the following questions
How should the vice president proceed now that the directors voices their objections and concerns
about the new targets - Correct Answer-schedule an additional meeting in one week and ask the
directors to present their won plans on how they will meet the new targets.
which two characteristics are ideal for entrepreneurs to have.
choose 2 answers - Correct Answer-enthusiastic outlook
