BSNC 2055: Final Prep Exam Questions And Correct Answers
Graded A+ 2025/2026
The best definition of civility is which of the following?
A. A sincere intention to seek common ground
B. An agreement to take on the perspective of the other
C. A negotiation for a division of resources
D. The context in which behaviors occur - (ANSWERS)A. A sincere intention to
seek common ground
RATIONALE: The definition of civility includes a sincere intention to seek
common ground. It does not require that involved parties agree to take on one
another's perspectives, involved parties should be able to voice their perspectives
without the notion of pressure and/or intimidation. A negotiation for the division of
resources is an antecedent of civility but not the actual definition. The context in
which behaviors occur is not a point included in the definition of this concept,
however, it is an influencing factor to the effective use of civility.
During interdisciplinary rounds, the social worker expresses frustration with the
length of time it is taking to discharge a patient who already has community
supports in place. The social worker's behaviour is an example of:
A. Mild disruptive behavior
B. Serious disruptive behavior
C. Intimidation of a colleague
D. An expressed difference of opinion - (ANSWERS)D. An expressed difference of
opinion
RATIONALE: The social worker has expressed an emotion regarding a conflict.
The professional's actions would be seen as assertive communication rather than
incivility, harassment or bullying. This can be qualified as an expressed difference
, BSNC 2055: Final Prep Exam Questions And Correct Answers
Graded A+ 2025/2026
of opinion which is not an example of incivility or intimidation.
A nurse has been 10-15 minutes late for work 6 times. The manager tells the nurse
that they will need to establish a performance management plan to deal with the
recent pattern of showing up late. Which of the following actions should the nurse
take?
A. Collaborate with the manager to establish the performance management plan
B. Seek support from a union representative to protect her rights
C. Review the Occupational Health and Safety policy on bullying and harassment
D. Request a third party investigation into the manager's plan to establish a plan -
(ANSWERS)A. Collaborate with the manager to establish the performance
management plan
RATIONALE: The nurse is experiencing difficulty arriving on time to work due to
unusual circumstances. In order to ensure that she is able to practice safely and
participate fully in the health care team, the nurse needs to be able to determine a
way to arrive to work on time. Meeting with their manager to establish a
performance management plan ensures there is open communication between the
nurse and the manager and may result in a solution that works for both the nurse and
the team. This is not an example of incivility, bullying or harassment. The manager
is operating within reasonable parameters by inviting the nurse to establish a plan
for improved work performance.
A nurse has recently taken several sick days at work due to health problems. Her co-
worker Tom has told several of the staff that she is off work due to early days of a
pregnancy. The nurse has not confided this information in Tom. Tom's actions are
an example of which of the following?
, BSNC 2055: Final Prep Exam Questions And Correct Answers
Graded A+ 2025/2026
A. Making a personal attack
B. Making an aggressive gesture
C. Sabotaging the nurse's work
D. Spreading a rumor - (ANSWERS)D. Spreading a rumor
RATIONALE: Tom's actions are an example of uncivil behavior or harassment in
the form of spreading (malicious - depending on the context) gossip or rumors.
Tom's actions highlight an inappropriate comment that could cause the nurse
humiliation or intimidation. Although the other options are examples of bullying and
harassment, they do not reflect Tom's actions in this case.
Quality safe client care is heavily reliant on which factors?
A. Efficient team performance
B. Effective respectful communication
C. Constructive conflict management
D. All of the above - (ANSWERS)D. All of the above
RATIONALE: Treating one another with respect is requisite to communicating
effectively, building community and creating high-functioning teams. Fostering a
healthy practice environment in which health care providers can effectively engage
in inter-professional education and practice hinge on understanding and applying
civility in communication. Client safety is impacted when that factors that underlie
incivility are not recognized and mitigated.
Uncivil encounters between health care providers may: (select all that apply)
A. Lead to uncertainty and self-doubt
B. Diminish capacity to advocate for clients
, BSNC 2055: Final Prep Exam Questions And Correct Answers
Graded A+ 2025/2026
C. Impair critical thinking and clinical judgment
D. Lower nurses self-confidence - (ANSWERS)ALL APPLY.
Simply stated, resilience can be described using which of the following phrases?
A. It is a personal characteristic
B. It is a process of adaptation
C. It is achieved after a challenging experience
D. It refers to the enduring of hardships in life - (ANSWERS)B. It is a process of
adaptation
One of the strategies necessary to resilience in teams is:
A. Individual resilience of each team member
B. Having strict and constant deadlines to achieve
C. Anticipating and planning for challenges
D. Preserving resources by delaying responses to challenges - (ANSWERS)C.
Anticipating and planning for challenges
Which of the following examples is a marker of team resilience in a team that has
received a very large project to complete with a tight deadline and no new team
members to help with the project?
A. A plan to schedule time off that meets the needs of each team member without
compromising the deadline
B. The development of standard operating procedures (SOP) after experience a
challenging situation.
Graded A+ 2025/2026
The best definition of civility is which of the following?
A. A sincere intention to seek common ground
B. An agreement to take on the perspective of the other
C. A negotiation for a division of resources
D. The context in which behaviors occur - (ANSWERS)A. A sincere intention to
seek common ground
RATIONALE: The definition of civility includes a sincere intention to seek
common ground. It does not require that involved parties agree to take on one
another's perspectives, involved parties should be able to voice their perspectives
without the notion of pressure and/or intimidation. A negotiation for the division of
resources is an antecedent of civility but not the actual definition. The context in
which behaviors occur is not a point included in the definition of this concept,
however, it is an influencing factor to the effective use of civility.
During interdisciplinary rounds, the social worker expresses frustration with the
length of time it is taking to discharge a patient who already has community
supports in place. The social worker's behaviour is an example of:
A. Mild disruptive behavior
B. Serious disruptive behavior
C. Intimidation of a colleague
D. An expressed difference of opinion - (ANSWERS)D. An expressed difference of
opinion
RATIONALE: The social worker has expressed an emotion regarding a conflict.
The professional's actions would be seen as assertive communication rather than
incivility, harassment or bullying. This can be qualified as an expressed difference
, BSNC 2055: Final Prep Exam Questions And Correct Answers
Graded A+ 2025/2026
of opinion which is not an example of incivility or intimidation.
A nurse has been 10-15 minutes late for work 6 times. The manager tells the nurse
that they will need to establish a performance management plan to deal with the
recent pattern of showing up late. Which of the following actions should the nurse
take?
A. Collaborate with the manager to establish the performance management plan
B. Seek support from a union representative to protect her rights
C. Review the Occupational Health and Safety policy on bullying and harassment
D. Request a third party investigation into the manager's plan to establish a plan -
(ANSWERS)A. Collaborate with the manager to establish the performance
management plan
RATIONALE: The nurse is experiencing difficulty arriving on time to work due to
unusual circumstances. In order to ensure that she is able to practice safely and
participate fully in the health care team, the nurse needs to be able to determine a
way to arrive to work on time. Meeting with their manager to establish a
performance management plan ensures there is open communication between the
nurse and the manager and may result in a solution that works for both the nurse and
the team. This is not an example of incivility, bullying or harassment. The manager
is operating within reasonable parameters by inviting the nurse to establish a plan
for improved work performance.
A nurse has recently taken several sick days at work due to health problems. Her co-
worker Tom has told several of the staff that she is off work due to early days of a
pregnancy. The nurse has not confided this information in Tom. Tom's actions are
an example of which of the following?
, BSNC 2055: Final Prep Exam Questions And Correct Answers
Graded A+ 2025/2026
A. Making a personal attack
B. Making an aggressive gesture
C. Sabotaging the nurse's work
D. Spreading a rumor - (ANSWERS)D. Spreading a rumor
RATIONALE: Tom's actions are an example of uncivil behavior or harassment in
the form of spreading (malicious - depending on the context) gossip or rumors.
Tom's actions highlight an inappropriate comment that could cause the nurse
humiliation or intimidation. Although the other options are examples of bullying and
harassment, they do not reflect Tom's actions in this case.
Quality safe client care is heavily reliant on which factors?
A. Efficient team performance
B. Effective respectful communication
C. Constructive conflict management
D. All of the above - (ANSWERS)D. All of the above
RATIONALE: Treating one another with respect is requisite to communicating
effectively, building community and creating high-functioning teams. Fostering a
healthy practice environment in which health care providers can effectively engage
in inter-professional education and practice hinge on understanding and applying
civility in communication. Client safety is impacted when that factors that underlie
incivility are not recognized and mitigated.
Uncivil encounters between health care providers may: (select all that apply)
A. Lead to uncertainty and self-doubt
B. Diminish capacity to advocate for clients
, BSNC 2055: Final Prep Exam Questions And Correct Answers
Graded A+ 2025/2026
C. Impair critical thinking and clinical judgment
D. Lower nurses self-confidence - (ANSWERS)ALL APPLY.
Simply stated, resilience can be described using which of the following phrases?
A. It is a personal characteristic
B. It is a process of adaptation
C. It is achieved after a challenging experience
D. It refers to the enduring of hardships in life - (ANSWERS)B. It is a process of
adaptation
One of the strategies necessary to resilience in teams is:
A. Individual resilience of each team member
B. Having strict and constant deadlines to achieve
C. Anticipating and planning for challenges
D. Preserving resources by delaying responses to challenges - (ANSWERS)C.
Anticipating and planning for challenges
Which of the following examples is a marker of team resilience in a team that has
received a very large project to complete with a tight deadline and no new team
members to help with the project?
A. A plan to schedule time off that meets the needs of each team member without
compromising the deadline
B. The development of standard operating procedures (SOP) after experience a
challenging situation.
