SWM Exam Questions And Answers {100% Correct} Latest Update!!!
1. d Often, many non-technical professionals—from colleagues to managers—prefer
to about project information to try to find pertinent information.
a.read detailed reports c.read Web pages
b.read e-mails d.have a two-way conversation
2. b are often more ettective particularly for sensitive information.
a.Electronic communications c.Telephone conversations
b.Short face-to-face meetings d.Long face-to-face meetings
3. c Many people cite research that says in a face-to-face interaction, percent of
communication is through body language.
a.10 c.58
b.25 d.85
4. c Since information technology projects often require a lot of coordination, it is a
good idea to have meetings.
a.long, frequent c.short, frequent
b.short, infrequent d.long, infrequent
5. d According to the guidelines provided by Practical Communications, Inc., a(n)
is the only inappropriate method for expressing support/appreciation.
a.phone call c.meeting
b.e-mail d.Web site
6. b According to the guidelines provided by Practical Communications, Inc., a(n)
is the only method that is "excellent" for encouraging creative thinking.
a.phone call c.meeting
b.e-mail d.Web Site
7. c According to the guidelines provided by Practical Communications, Inc., a(n)
is the most appropriate method for giving complex instructions.
a.phone call c.meeting
b.e-mail d.Web Site
, SWM Exam Questions And Answers {100% Correct} Latest Update!!!
8. b Many users prefer to learn how to use a new system.
a.phone conversations c.e-mail conversations
b.face-to-face meetings d.reading user guides
9. d As the number of people involved in a project , the complexity of communi-
cations .
a. increases, decreases c.increases, stays constant
b.decreases, increases d.increases, increases
10. b Two people have communications channel(s).
a.zero c.two
b.one d.three
11. c Four people have communications channel(s).
a.one c.six
b.four d.eight
12. c Many practitioners define project success as .
a.meeting project scope goals c.satisfying the customer/sponsor
b.meeting time goals d.meeting cost goals
13. a Project sponsors can usually rank scope, time, and cost goals in order of impor-
tance in a(n) .
a.expectations management matrix c.issue log
b.responsibility assignment matrix d.priority matrix
14. b describe where the project stands at a specific point in time.
a. Progress reports c.Forecasts
b. Status reports d.Updates
15. a describe what the project team has accomplished during a certain period.
a. Progress reports c.Forecasts
b. Status reports d.Updates
, SWM Exam Questions And Answers {100% Correct} Latest Update!!!
16. c predict future project status and progress based on past information and
trends.
a. Progress reports c.Forecasts
b. Status reports d.Updates
17. d are a good way to highlight information provided in important project doc-
uments, empower people to be accountable for their work, and have face-to-face
discussions about important project issues.
a. Information retreats c.Information review meetings
b.Status planning meetings d.Status review meetings
18. d issues cause the most conflicts over the project life cycle.
a. Project priority c.Cost
b. Staflng d.Schedule
19. a The mode is also called the problem-solving mode.
a.confrontation c.smoothing
b.compromise d.forcing
20. b With the , project managers use a give-and-take approach to resolving con-
flicts.
a.confrontation mode c.smoothing mode
b.compromise mode d.forcing mode
21. c When using the , the project manager deemphasizes or avoids areas of
ditterences and emphasizes areas of agreement.
a.confrontation mode c.smoothing mode
b.withdrawal mode d.forcing mode
22. d When using the , project managers exert their viewpoint at the potential
expense of another viewpoint.
1. d Often, many non-technical professionals—from colleagues to managers—prefer
to about project information to try to find pertinent information.
a.read detailed reports c.read Web pages
b.read e-mails d.have a two-way conversation
2. b are often more ettective particularly for sensitive information.
a.Electronic communications c.Telephone conversations
b.Short face-to-face meetings d.Long face-to-face meetings
3. c Many people cite research that says in a face-to-face interaction, percent of
communication is through body language.
a.10 c.58
b.25 d.85
4. c Since information technology projects often require a lot of coordination, it is a
good idea to have meetings.
a.long, frequent c.short, frequent
b.short, infrequent d.long, infrequent
5. d According to the guidelines provided by Practical Communications, Inc., a(n)
is the only inappropriate method for expressing support/appreciation.
a.phone call c.meeting
b.e-mail d.Web site
6. b According to the guidelines provided by Practical Communications, Inc., a(n)
is the only method that is "excellent" for encouraging creative thinking.
a.phone call c.meeting
b.e-mail d.Web Site
7. c According to the guidelines provided by Practical Communications, Inc., a(n)
is the most appropriate method for giving complex instructions.
a.phone call c.meeting
b.e-mail d.Web Site
, SWM Exam Questions And Answers {100% Correct} Latest Update!!!
8. b Many users prefer to learn how to use a new system.
a.phone conversations c.e-mail conversations
b.face-to-face meetings d.reading user guides
9. d As the number of people involved in a project , the complexity of communi-
cations .
a. increases, decreases c.increases, stays constant
b.decreases, increases d.increases, increases
10. b Two people have communications channel(s).
a.zero c.two
b.one d.three
11. c Four people have communications channel(s).
a.one c.six
b.four d.eight
12. c Many practitioners define project success as .
a.meeting project scope goals c.satisfying the customer/sponsor
b.meeting time goals d.meeting cost goals
13. a Project sponsors can usually rank scope, time, and cost goals in order of impor-
tance in a(n) .
a.expectations management matrix c.issue log
b.responsibility assignment matrix d.priority matrix
14. b describe where the project stands at a specific point in time.
a. Progress reports c.Forecasts
b. Status reports d.Updates
15. a describe what the project team has accomplished during a certain period.
a. Progress reports c.Forecasts
b. Status reports d.Updates
, SWM Exam Questions And Answers {100% Correct} Latest Update!!!
16. c predict future project status and progress based on past information and
trends.
a. Progress reports c.Forecasts
b. Status reports d.Updates
17. d are a good way to highlight information provided in important project doc-
uments, empower people to be accountable for their work, and have face-to-face
discussions about important project issues.
a. Information retreats c.Information review meetings
b.Status planning meetings d.Status review meetings
18. d issues cause the most conflicts over the project life cycle.
a. Project priority c.Cost
b. Staflng d.Schedule
19. a The mode is also called the problem-solving mode.
a.confrontation c.smoothing
b.compromise d.forcing
20. b With the , project managers use a give-and-take approach to resolving con-
flicts.
a.confrontation mode c.smoothing mode
b.compromise mode d.forcing mode
21. c When using the , the project manager deemphasizes or avoids areas of
ditterences and emphasizes areas of agreement.
a.confrontation mode c.smoothing mode
b.withdrawal mode d.forcing mode
22. d When using the , project managers exert their viewpoint at the potential
expense of another viewpoint.
