CPSS Optho Exam 2- Questions And
Correct Answers| 2026 Update
Which of the following telephone techniques will help create a positive
image for the practice? - Ans--- Implement a two-ring rule. Always make
sure the phone is answered before third-ring.
- Acknowledge the caller by name
-Minimize customer hold time and frequently return to reassure the caller
they have not been forgotten
Which of the following actions will help you portray a positive image on the
telephone? - Ans---Placing mirror on desk
-Use positive language
-Replace negative thoughts with positive ones
It is best to use which of the following actions if you are on another call which
the telephone rings? - Ans--Ask permission of the existing caller to be
placed on hold while you answer the other telephone
Which of the following are traits of successful telephone staff? - Ans---
Putting a smile in one's voice
-Being honest and sincere with all callers
The basic components of effective telephone communication include which
of the following: - Ans---Answering the telephone
-Transferring calls
-Placing calls on hold
If the recipient of a call is on the phone, it is best to alert them that a call is
holding; they may be expecting a call - Ans--True
If you call a patient and reach their voice mail, it is best to only leave your
name and phone number - Ans--False
, A neutral tone of voice may be perceived to indicate the person is bored,
tired, indifferent or unenthusiastic - Ans--True
Which of the following is most important to meet patients demands and be
successful in today's highly competitive market? - Ans--Respond to
patients question's, concerns, or complaints with a positive and
professional attitude.
In most cases, the patient's initial encounter with the practice is: - Ans--By
telephone
An eye care provider licensed to diagnose and treat diseases of the eye, but
unable to perform invasive eye surgery is an: - Ans--Optometrist
The most commonly performed eye surgery is: - Ans--Cataract Surgery
An eye care provider licensed to diagnose and treat diseases of the eye and
perform invasive eye surgery is an: - Ans--Ophthalmologist
Office surgical suites, outpatient surgery centers, and hospital-based
outpatient surgery centers are all types of surgical suites and facilities -
Ans--True
Which of the following procedures is a common treatment for dry eyes? -
Ans--Punctual Occlusion
Instructions as to insertion, removal, and care of contact lenses are usually
given by _____ staff - Ans--Ancillary
An eye care professional licensed to fabricate and dispense eyeglasses is
an: - Ans--Optician
Minor surgical procedures have a 90-day postoperative period and are
most commonly performed in ambulatory surgery centers - Ans--False
Devices prescribed to correct refractive errors are: - Ans--Glasses and
Contact Lenses
Correct Answers| 2026 Update
Which of the following telephone techniques will help create a positive
image for the practice? - Ans--- Implement a two-ring rule. Always make
sure the phone is answered before third-ring.
- Acknowledge the caller by name
-Minimize customer hold time and frequently return to reassure the caller
they have not been forgotten
Which of the following actions will help you portray a positive image on the
telephone? - Ans---Placing mirror on desk
-Use positive language
-Replace negative thoughts with positive ones
It is best to use which of the following actions if you are on another call which
the telephone rings? - Ans--Ask permission of the existing caller to be
placed on hold while you answer the other telephone
Which of the following are traits of successful telephone staff? - Ans---
Putting a smile in one's voice
-Being honest and sincere with all callers
The basic components of effective telephone communication include which
of the following: - Ans---Answering the telephone
-Transferring calls
-Placing calls on hold
If the recipient of a call is on the phone, it is best to alert them that a call is
holding; they may be expecting a call - Ans--True
If you call a patient and reach their voice mail, it is best to only leave your
name and phone number - Ans--False
, A neutral tone of voice may be perceived to indicate the person is bored,
tired, indifferent or unenthusiastic - Ans--True
Which of the following is most important to meet patients demands and be
successful in today's highly competitive market? - Ans--Respond to
patients question's, concerns, or complaints with a positive and
professional attitude.
In most cases, the patient's initial encounter with the practice is: - Ans--By
telephone
An eye care provider licensed to diagnose and treat diseases of the eye, but
unable to perform invasive eye surgery is an: - Ans--Optometrist
The most commonly performed eye surgery is: - Ans--Cataract Surgery
An eye care provider licensed to diagnose and treat diseases of the eye and
perform invasive eye surgery is an: - Ans--Ophthalmologist
Office surgical suites, outpatient surgery centers, and hospital-based
outpatient surgery centers are all types of surgical suites and facilities -
Ans--True
Which of the following procedures is a common treatment for dry eyes? -
Ans--Punctual Occlusion
Instructions as to insertion, removal, and care of contact lenses are usually
given by _____ staff - Ans--Ancillary
An eye care professional licensed to fabricate and dispense eyeglasses is
an: - Ans--Optician
Minor surgical procedures have a 90-day postoperative period and are
most commonly performed in ambulatory surgery centers - Ans--False
Devices prescribed to correct refractive errors are: - Ans--Glasses and
Contact Lenses
