OpenStax Clinical Nursing Skills Nursing Test Bank
Chapter 3: Patient Communication and Interviewing
OpenStax Clinical Nursing Skills
Nursing Test Bank
Chapter 3: Patient Communication and Interviewing
Review Questions
Multiple Choice
1. In therapeutic communication, what is the thought or content that someone wishes to
convey?
A. verbalization
B. message*
C. nonverbal communication
D. strategic information
LO: 03.1.1
Difficulty: Easy
Blooms: Remember
AACN: 1.1a
2. In addition to respect, trust, and empathy, what does therapeutic communication require?
A. nonverbal communication
B. strategic manipulation
C. nonjudgmental cultural awareness*
D. relaxation techniques
LO: 03.1.2
Difficulty: Moderate
Blooms: Remember
AACN: 1.1a
3. What nontherapeutic communication response is inappropriate because it takes decision-
making away from the patient?
A. stating generalizations and stereotypes
B. giving personal opinions*
C. asking “why” questions
D. providing false reassurances
LO: 03.1.2
Difficulty: Difficult
Blooms: Remember
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Chapter 3: Patient Communication and Interviewing
AACN: 1.1a
4. Eugenia determines whether therapeutic communication with patients has been effective
by asking the patients to use their own words to explain the information that was
communicated to them. What process is Eugenia using to evaluate therapeutic
communication?
A. teach-back method*
B. summarizing
C. descriptions of perception
D. encouraging comparisons
LO: 03.1.3
Difficulty: Moderate
Blooms: Understand
AACN: 1.1a
5. During an interview, Ricardo works to establish trust and develop a rapport with his patient.
This process occurs during which phase of the interview?
A. termination phase
B. preparatory phase
C. maintenance phase
D. introductory phase*
LO: 03.2.1
Difficulty: Easy
Blooms: Remember
AACN: 1.1a
6. As Cynthia talks to her patient, she provides nonjudgmental feedback intended to help the
patient think critically and set goals. This process occurs during which phase of an
interview?
A. termination phase
B. preparatory phase
C. maintenance phase*
D. introductory phase
LO: 03.2.1
Difficulty: Moderate
Blooms: Remember
AACN: 1.1a
7. During which phase of a comprehensive interview should the nurse make community
referrals for follow-up and continued support of a patient as they strive to meet goals?
For more free, peer-reviewed, openly licensed resources visit OpenStax.org.
2 1/29/2026
Chapter 3: Patient Communication and Interviewing
OpenStax Clinical Nursing Skills
Nursing Test Bank
Chapter 3: Patient Communication and Interviewing
Review Questions
Multiple Choice
1. In therapeutic communication, what is the thought or content that someone wishes to
convey?
A. verbalization
B. message*
C. nonverbal communication
D. strategic information
LO: 03.1.1
Difficulty: Easy
Blooms: Remember
AACN: 1.1a
2. In addition to respect, trust, and empathy, what does therapeutic communication require?
A. nonverbal communication
B. strategic manipulation
C. nonjudgmental cultural awareness*
D. relaxation techniques
LO: 03.1.2
Difficulty: Moderate
Blooms: Remember
AACN: 1.1a
3. What nontherapeutic communication response is inappropriate because it takes decision-
making away from the patient?
A. stating generalizations and stereotypes
B. giving personal opinions*
C. asking “why” questions
D. providing false reassurances
LO: 03.1.2
Difficulty: Difficult
Blooms: Remember
For more free, peer-reviewed, openly licensed resources visit OpenStax.org.
1 1/29/2026
, OpenStax Clinical Nursing Skills Nursing Test Bank
Chapter 3: Patient Communication and Interviewing
AACN: 1.1a
4. Eugenia determines whether therapeutic communication with patients has been effective
by asking the patients to use their own words to explain the information that was
communicated to them. What process is Eugenia using to evaluate therapeutic
communication?
A. teach-back method*
B. summarizing
C. descriptions of perception
D. encouraging comparisons
LO: 03.1.3
Difficulty: Moderate
Blooms: Understand
AACN: 1.1a
5. During an interview, Ricardo works to establish trust and develop a rapport with his patient.
This process occurs during which phase of the interview?
A. termination phase
B. preparatory phase
C. maintenance phase
D. introductory phase*
LO: 03.2.1
Difficulty: Easy
Blooms: Remember
AACN: 1.1a
6. As Cynthia talks to her patient, she provides nonjudgmental feedback intended to help the
patient think critically and set goals. This process occurs during which phase of an
interview?
A. termination phase
B. preparatory phase
C. maintenance phase*
D. introductory phase
LO: 03.2.1
Difficulty: Moderate
Blooms: Remember
AACN: 1.1a
7. During which phase of a comprehensive interview should the nurse make community
referrals for follow-up and continued support of a patient as they strive to meet goals?
For more free, peer-reviewed, openly licensed resources visit OpenStax.org.
2 1/29/2026
