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COB 300 Operations Final Exam (2026 updated)
QUESTIONS AND ANSWERS (DETAILED &
ELABORATED) fully solved!!
Mission - ANSWER-Reason for an organization's existence
Mission Statement - ANSWER-States the purpose of the organization
Goals - ANSWER-Provide detail and the scope of the mission
Strategy - ANSWER-- A plan for achieving organizational goals
- If goals = destinations, Strategies = roadmaps
Order Qualifiers - ANSWER-Characteristics that customers perceive as
minimum standards of acceptability for a product or service to be
considered as a potential for purchase
Order Winners: - ANSWER-Characteristics of an organization's goods
or services that cause it to be perceived as better than the competition
Core Competency - ANSWER-The one thing a company can do better
than its competitors
Environmental Scanning - ANSWER-Identifies internal strengths and
weaknesses
Identifies external opportunities and threats
Three basic business strategies: - ANSWER-1) Supply Chain Strategy
2) Sustainability Strategy
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3) Global Strategy
Four perspectives of a balanced scorecard - ANSWER-1) Customers
2) Internal Business Processes
3) Learning
4) Growth
What is the purpose of a balanced scorecard? - ANSWER-- Using this
approach, managers develop objectives, metrics, and targets for each
objective and initiatives to achieve objectives, and they identify links
among the various perspectives.
- Results are monitored and used to improve strategic performance
results.
Operations Management - ANSWER-The management of systems or
processes that create goods and/or provide services
Productivity = - ANSWER-Productivity = Outputs/Inputs
Partial Measures: - ANSWER-Output/Single Input; Output/Labor;
Output/Capital
Multifactorial Measures: - ANSWER-Output/ Multiple Inputs/
Output/Labor+Machine; Output/ (Labor + Capital + Energy)
Productivity Growth - ANSWER-(Current Productivity - Previous
Productivity)/Previous Productivity X 100%
Ex. (23-25)/25 X 100% = -8%
Core competency - ANSWER-The one thing that a firm can do better
than its competitors. The goal is to have a core competency that yields a
long-term competitive advantage to the company.
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Contract manufacturer - ANSWER-An organization that performs
manufacturing and/or purchasing needed to produce a product or device
not for itself, but asa service to another firm.
Concurrent Engineering - ANSWER-Emphasizes cross-functional
integration and concurrent development of a product and its associated
processes.
Quality function deployment (QFD) - ANSWER-A process that helps a
company determine the product characteristics important to the
consumer and to evaluate its own product in relation to others.
House of quality - ANSWER-A matrix that helps a product design team
translate customer requirements into operating and engineering goals.
Value analysis/value engineering (VA/VE) - ANSWER-Analysis with
the purpose of simplifying products and processes by achieving
equivalent or better performance at a lower cost.
Ecodesign - ANSWER-The incorporation of environmental
considerations into the design and developmentof products or
services.These concerns relateto the entire life cycle,including
materials,manufacturing, distribution,and the eventual disposalof waste.
Time-to-market - ANSWER-A measure of product development
success. There are two measures here: the frequency of new product
introductions and the time from initial concept to market introduction.
Productivity - ANSWER-A measure of how well resources are used.
According to Goldratt'sdefinition, all the actions that bring a company
closer to its goals.
Conformance quality - ANSWER-The degree to which the product or
service design specifications are met.
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Design quality - ANSWER-he inherent value of the product in the
marketplace.
Six Phases of the Generic Development Process - ANSWER-- Phase 0:
Planning
Precedes project approval
- Phase 1: Concept development
Needs of the target market are identified
- Phase 2: System-level design
Definition of product architecture
- Phase 3: Design detail
Complete specification of the geometry, materials, and tolerances for all
parts
- Phase 4: Testing and refinement
Construction and evaluation of multiple pre production versions of
product
- Phase 5: Production ramp-up
Product is made using the intended production system
Phase 0: - ANSWER-- Planning
- Precedes project approval
Phase 1 - ANSWER-- Concept development
- Needs of the target market are identified
Phase 2 - ANSWER-- System-level design
- Definition of product architecture
Phase 3 - ANSWER-- Design detail
- Complete specification of the geometry, materials, and tolerances for
all parts
Phase 4 - ANSWER-- Testing and refinement
- Construction and evaluation of multiple pre production versions of
product
COB 300 Operations Final Exam (2026 updated)
QUESTIONS AND ANSWERS (DETAILED &
ELABORATED) fully solved!!
Mission - ANSWER-Reason for an organization's existence
Mission Statement - ANSWER-States the purpose of the organization
Goals - ANSWER-Provide detail and the scope of the mission
Strategy - ANSWER-- A plan for achieving organizational goals
- If goals = destinations, Strategies = roadmaps
Order Qualifiers - ANSWER-Characteristics that customers perceive as
minimum standards of acceptability for a product or service to be
considered as a potential for purchase
Order Winners: - ANSWER-Characteristics of an organization's goods
or services that cause it to be perceived as better than the competition
Core Competency - ANSWER-The one thing a company can do better
than its competitors
Environmental Scanning - ANSWER-Identifies internal strengths and
weaknesses
Identifies external opportunities and threats
Three basic business strategies: - ANSWER-1) Supply Chain Strategy
2) Sustainability Strategy
,2|Page
3) Global Strategy
Four perspectives of a balanced scorecard - ANSWER-1) Customers
2) Internal Business Processes
3) Learning
4) Growth
What is the purpose of a balanced scorecard? - ANSWER-- Using this
approach, managers develop objectives, metrics, and targets for each
objective and initiatives to achieve objectives, and they identify links
among the various perspectives.
- Results are monitored and used to improve strategic performance
results.
Operations Management - ANSWER-The management of systems or
processes that create goods and/or provide services
Productivity = - ANSWER-Productivity = Outputs/Inputs
Partial Measures: - ANSWER-Output/Single Input; Output/Labor;
Output/Capital
Multifactorial Measures: - ANSWER-Output/ Multiple Inputs/
Output/Labor+Machine; Output/ (Labor + Capital + Energy)
Productivity Growth - ANSWER-(Current Productivity - Previous
Productivity)/Previous Productivity X 100%
Ex. (23-25)/25 X 100% = -8%
Core competency - ANSWER-The one thing that a firm can do better
than its competitors. The goal is to have a core competency that yields a
long-term competitive advantage to the company.
,3|Page
Contract manufacturer - ANSWER-An organization that performs
manufacturing and/or purchasing needed to produce a product or device
not for itself, but asa service to another firm.
Concurrent Engineering - ANSWER-Emphasizes cross-functional
integration and concurrent development of a product and its associated
processes.
Quality function deployment (QFD) - ANSWER-A process that helps a
company determine the product characteristics important to the
consumer and to evaluate its own product in relation to others.
House of quality - ANSWER-A matrix that helps a product design team
translate customer requirements into operating and engineering goals.
Value analysis/value engineering (VA/VE) - ANSWER-Analysis with
the purpose of simplifying products and processes by achieving
equivalent or better performance at a lower cost.
Ecodesign - ANSWER-The incorporation of environmental
considerations into the design and developmentof products or
services.These concerns relateto the entire life cycle,including
materials,manufacturing, distribution,and the eventual disposalof waste.
Time-to-market - ANSWER-A measure of product development
success. There are two measures here: the frequency of new product
introductions and the time from initial concept to market introduction.
Productivity - ANSWER-A measure of how well resources are used.
According to Goldratt'sdefinition, all the actions that bring a company
closer to its goals.
Conformance quality - ANSWER-The degree to which the product or
service design specifications are met.
, 4|Page
Design quality - ANSWER-he inherent value of the product in the
marketplace.
Six Phases of the Generic Development Process - ANSWER-- Phase 0:
Planning
Precedes project approval
- Phase 1: Concept development
Needs of the target market are identified
- Phase 2: System-level design
Definition of product architecture
- Phase 3: Design detail
Complete specification of the geometry, materials, and tolerances for all
parts
- Phase 4: Testing and refinement
Construction and evaluation of multiple pre production versions of
product
- Phase 5: Production ramp-up
Product is made using the intended production system
Phase 0: - ANSWER-- Planning
- Precedes project approval
Phase 1 - ANSWER-- Concept development
- Needs of the target market are identified
Phase 2 - ANSWER-- System-level design
- Definition of product architecture
Phase 3 - ANSWER-- Design detail
- Complete specification of the geometry, materials, and tolerances for
all parts
Phase 4 - ANSWER-- Testing and refinement
- Construction and evaluation of multiple pre production versions of
product
