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Salesforce Admin
Salesforce Admin Certification Exam
Questions with Correct Verified
Answers
Accounts, Activities, Articles, Assets, Campaigns, Cases, Contacts,
Contracts, Documents, Events, Ideas, Leads, Libraries, Opportunities,
Opportunity Products, Partners, Price Books, Products, Quote Line
Items, Quotes, Solutions, and Tasks.
The following standard objects cannot be renamed:
Home, Chatter, Forecasts, Reports, and Dashboards.
Apex Triggers - ANSWER: Blocks of Apex code that are executed before
and/or after any record action, such as create, update, or delete. Used for
complex business logic automation and where such functionality is too
complicated to be implemented using validation rules or workflow rules,
such as field updates.
Master Picklist - ANSWER: A complete list of picklist values available for a
record type or business process.
Bulkifying Apex - ANSWER: Bulkifying Apex code refers to the concept of
making sure the code properly handles more than one record at a time.
Salesforce Admin Certification
, 2
Salesforce Admin
What is a cross object formula field? - ANSWER: Created through the
simple formula tab. Cross-object formulas are formulas that span two or
more objects by referencing merge fields from related records. Cross-object
formulas can reference merge fields from a master ("parent") object if an
object is on the detail side of a master-detail relationship. Cross-object
formulas also work with lookup relationships.
You can reference fields from objects that are up to 10 relationships
away. Cross-object formulas are available anywhere formulas are
used except when creating default values.
If you create a formula that references a field on another object and
display that formula in your page layout, users can see the field on the
object even if they don't have access to that object record. For
example, if you create a formula field on the Case object that
references an account field, and display that formula field in the case
page layout, users can see this field even if they don't have access to
the account record.
Review delegated administrators - ANSWER:
What is Salesforce Classic Lite - ANSWER: formerly Mobile Lite,
Salesforce Classic Lite is a Salesforce mobile app.
Salesforce Admin Certification
, 3
Salesforce Admin
Service Cloud - Marcros - ANSWER: Automatically complete repetitive
tasks on cases, such as selecting the right email templates, so that agents
can spend time doing more important things.
queues - ANSWER: Every time a queue is created, this creates a new
customized list.
Channels - ANSWER: The different ways your customers can reach out to
your company are called channels, and they can include something as
traditional as a phone number to something as revolutionary as video
conferencing on a mobile app.
Accounts - ANSWER: Accounts are the companies you're doing business
with. You can also do business with individual people (like solo contractors)
using something called Person Accounts.
Contacts - ANSWER: Contacts are the people who work at an Account.
Leads - ANSWER: Leads are potential prospects. You haven't yet qualified
that they are ready to buy or what product they need. You don't have to use
Leads, but they can be helpful if you have team selling, or if you have
different sales processes for prospects and qualified buyers.
Salesforce Admin Certification
Salesforce Admin
Salesforce Admin Certification Exam
Questions with Correct Verified
Answers
Accounts, Activities, Articles, Assets, Campaigns, Cases, Contacts,
Contracts, Documents, Events, Ideas, Leads, Libraries, Opportunities,
Opportunity Products, Partners, Price Books, Products, Quote Line
Items, Quotes, Solutions, and Tasks.
The following standard objects cannot be renamed:
Home, Chatter, Forecasts, Reports, and Dashboards.
Apex Triggers - ANSWER: Blocks of Apex code that are executed before
and/or after any record action, such as create, update, or delete. Used for
complex business logic automation and where such functionality is too
complicated to be implemented using validation rules or workflow rules,
such as field updates.
Master Picklist - ANSWER: A complete list of picklist values available for a
record type or business process.
Bulkifying Apex - ANSWER: Bulkifying Apex code refers to the concept of
making sure the code properly handles more than one record at a time.
Salesforce Admin Certification
, 2
Salesforce Admin
What is a cross object formula field? - ANSWER: Created through the
simple formula tab. Cross-object formulas are formulas that span two or
more objects by referencing merge fields from related records. Cross-object
formulas can reference merge fields from a master ("parent") object if an
object is on the detail side of a master-detail relationship. Cross-object
formulas also work with lookup relationships.
You can reference fields from objects that are up to 10 relationships
away. Cross-object formulas are available anywhere formulas are
used except when creating default values.
If you create a formula that references a field on another object and
display that formula in your page layout, users can see the field on the
object even if they don't have access to that object record. For
example, if you create a formula field on the Case object that
references an account field, and display that formula field in the case
page layout, users can see this field even if they don't have access to
the account record.
Review delegated administrators - ANSWER:
What is Salesforce Classic Lite - ANSWER: formerly Mobile Lite,
Salesforce Classic Lite is a Salesforce mobile app.
Salesforce Admin Certification
, 3
Salesforce Admin
Service Cloud - Marcros - ANSWER: Automatically complete repetitive
tasks on cases, such as selecting the right email templates, so that agents
can spend time doing more important things.
queues - ANSWER: Every time a queue is created, this creates a new
customized list.
Channels - ANSWER: The different ways your customers can reach out to
your company are called channels, and they can include something as
traditional as a phone number to something as revolutionary as video
conferencing on a mobile app.
Accounts - ANSWER: Accounts are the companies you're doing business
with. You can also do business with individual people (like solo contractors)
using something called Person Accounts.
Contacts - ANSWER: Contacts are the people who work at an Account.
Leads - ANSWER: Leads are potential prospects. You haven't yet qualified
that they are ready to buy or what product they need. You don't have to use
Leads, but they can be helpful if you have team selling, or if you have
different sales processes for prospects and qualified buyers.
Salesforce Admin Certification
