Communication and Cultural Diversity ||\\//|| ||\\//|| ||\\//|| ||\\//||
Newest Updated Exam with accurate detailed ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
solutions
||\\//||
Define communication - correct answer✔✔Sending a message; receiving a message;
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
providing feedback ||\\//||
Why is feedback an important part of communication? - correct answer✔✔Feedback lets the
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
sender know the message was received and understood.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
With whom must nursing assistants be able to communicate? - correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔Supervisors, the care team, residents, and family members ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Which three things are needed for communication to take place? - correct answer✔✔Sender,
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
receiver, and feedback
||\\//|| ||\\//|| ||\\//||
The three-step process of communication occurs - correct answer✔✔Over and over
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Which of the following is an example of non-verbal communication? - correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔Pointing to a glass of water ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Verbal communication includes - correct answer✔✔Speaking
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Types of nonverbal communication include - correct answer✔✔Facial experssions
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
, Which of the following is an example of a confusing or conflicting message? - correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔Ms. Jones agrees with her nursing assistant when she says it is a nice, but Ms. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Jones looks angry
||\\//|| ||\\//||
In the previous question, how could the nursing assistant clarify the confusing or conflicting
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
message? - correct answer✔✔State what the NA has observed and ask if the observation is
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
correct
Using an impatient tone - correct answer✔✔Negative
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Smiling - correct answer✔✔Positive ||\\//|| ||\\//|| ||\\//||
Leaning forward in a chair - correct answer✔✔Positive
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Glancing repeatedly at watch - correct answer✔✔Negative
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Sitting up straight - correct answer✔✔Positive
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Slouching - correct answer✔✔Negative ||\\//|| ||\\//|| ||\\//||
Crossing arms in front of the body - correct answer✔✔Negative
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Listening carefully - correct answer✔✔Positive ||\\//|| ||\\//|| ||\\//|| ||\\//||
Hugging - correct answer✔✔Positive ||\\//|| ||\\//|| ||\\//||
Rolling eyes - correct answer✔✔Negative
||\\//|| ||\\//|| ||\\//|| ||\\//||
Newest Updated Exam with accurate detailed ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
solutions
||\\//||
Define communication - correct answer✔✔Sending a message; receiving a message;
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
providing feedback ||\\//||
Why is feedback an important part of communication? - correct answer✔✔Feedback lets the
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
sender know the message was received and understood.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
With whom must nursing assistants be able to communicate? - correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔Supervisors, the care team, residents, and family members ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Which three things are needed for communication to take place? - correct answer✔✔Sender,
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
receiver, and feedback
||\\//|| ||\\//|| ||\\//||
The three-step process of communication occurs - correct answer✔✔Over and over
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Which of the following is an example of non-verbal communication? - correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔Pointing to a glass of water ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Verbal communication includes - correct answer✔✔Speaking
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Types of nonverbal communication include - correct answer✔✔Facial experssions
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
, Which of the following is an example of a confusing or conflicting message? - correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔Ms. Jones agrees with her nursing assistant when she says it is a nice, but Ms. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Jones looks angry
||\\//|| ||\\//||
In the previous question, how could the nursing assistant clarify the confusing or conflicting
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
message? - correct answer✔✔State what the NA has observed and ask if the observation is
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
correct
Using an impatient tone - correct answer✔✔Negative
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Smiling - correct answer✔✔Positive ||\\//|| ||\\//|| ||\\//||
Leaning forward in a chair - correct answer✔✔Positive
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Glancing repeatedly at watch - correct answer✔✔Negative
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Sitting up straight - correct answer✔✔Positive
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Slouching - correct answer✔✔Negative ||\\//|| ||\\//|| ||\\//||
Crossing arms in front of the body - correct answer✔✔Negative
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Listening carefully - correct answer✔✔Positive ||\\//|| ||\\//|| ||\\//|| ||\\//||
Hugging - correct answer✔✔Positive ||\\//|| ||\\//|| ||\\//||
Rolling eyes - correct answer✔✔Negative
||\\//|| ||\\//|| ||\\//|| ||\\//||
