CHL IAHCSMM EXAM QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE 2026
The skill required to accomplish task or function. - Answers skill set
why The concept of span of control suggest that the number of employees one person can effectively
supervise increases as the complexity of their job duty increases. true or false - Answers false
An organizing principle that suggest each employee should only have one supervisor. - Answers unity
of command
A central service leader must be able to solicit input from CS team: True or False - Answers True
The major portion of the work in sterile storage area includes the following - Answers Recieving
storing
dispensing
The beliefs, values, and norms shared by department personnel that are considered valid and are
passed on to new employees in the department - Answers Culture
A policy that permits no amount of leniency regarding harassing behavior: - Answers Zero tolerance
policy
unfavorable or unfair treatment on the basis of an individuals race, religion, gender,national
origin,disabilitiy, age and in some states and communities, sexual orientation - Answers discrimination
Successful team leaders and their teams develop goals based on their facilitys - Answers Mission
statement
What are todays goal for central service leaders to manage their departments in an ever changing
enviroment of ever changing technologies and increasing customer demands and limited resources. -
Answers find and retain the best staff members
deliver products and services of consistently high quality and low cost
monitor and keep up with changes in regulations and standards
The OSHA General duty clause requires that employers: - Answers provide a safe workplace for
employees
OSHA standards require that employers must counsel the exposed employee and offer to provide a
free post exposure vaccination against hepatitis B within how many hours after employee is exposed.
- Answers 24 hours
what is the primary role and responsiblity of OSHA - Answers protect workers from occupationally-
caused illness or injuries
Legal requirements that protect workers from negative employer actions that may occur when
employees report their place of employment to or cooperate with , OSHA concerning workplace
safety violations. - Answers Whistle blower program
The hospital must prominently post any citations for employees to read for how long - Answers 3 days
or until violation has been corrected(whichever is the longest time period
State OSHA laws can be more stringent than Federal OSHA laws, but state can never be less true or
false - Answers true
OSHA personnel may intervene in a matter of worker protection even if: - Answers there is no specific
regulation that covers that situation
Failure to abate or failure to correct a prior violation may result in penalties of up to how much per
day? - Answers 7,000 per day
What are OSHA inspectors authorized to do - Answers inspect workers question employees examine
records relevant to the matters they are investigating
Created in 1970, OSHA is organized within the - Answers U.S. DEPARTMENT OF lABOR
Term referring to thoise in the highest healthcare administration levels; also called executive team.
the term is derived from the observation that the word cheif is frequently in the position title Examp:
Cheif Financial Officer - Answers ...
This position leads a patient care services and oversees the nursing staff including (RN) and license
nurse Asssistants (LNAs). the leader is also responsible for the policies and practices used to manage
direct patient care - Answers CCU
What are some useful sources of data to generate information that specifies actual departmental
performance . - Answers Instrumental tracking systems
O.R. INFORMATION SYSTEMS
PURCHASING SYSTEMS
A collection of statistical data about a central service departments key performance indicators that
indicates the extent to which goals are being attained is called a - Answers Dash board
, A measurable assessment factor such as an item accuracy, case, carts per technician and sterilization
accuracy is called - Answers (KPI) KEY PERFORMANCE INDICATOR
When creating a dashboard is it best to include as many elements as possible - Answers false
Central Service Leaders should receive daily information about what - Answers backorders
patient census
O.R. ancillary department procedure schedules
A graphic usually presented as a flow outline that identifies position titles and relationships in an
organization. - Answers organization chart
Dashboard reports are a relatively new addition to central service management. true or false -
Answers false
communication can not be effective when either the sender or the receiver does not have adequate
knowledge to - Answers understand
PHYSICAL APPEARANCE HAS NOTHING TO DO WITH EFFECTIVE COMMUNICATIONS TRUE OR FALSE -
Answers FALSE
THE FIRST STEP IN ENHANCING COMMUNICATIONS SKILLS IS TO RECOGNIZE THAT THE WORK GROUP
WILL BE - Answers DIVERSE
AN EMAIL MESSAGE WRITTEN IN ALL CAPITOL LETTERS: - Answers IS THE EQUIVALENT OF SHOUTING
ONCE AN EMAIL MESSAGE IS IN CYBERSPACE, IT IS SAFE AND WILL NOT BE SHARED WITH ANYONE -
Answers FALSE
INFORMATION BEING CIRCULATED WITHOUT A SOURCE OF TRUTH - Answers rumor
IF YOU ARE THE CHAIR OF A MEETING . IT IS YOUR RESPONSIBILITY TO ENSURE THAT THE GROUP
STAYS ON TASK AND ON TIME - Answers TRUE
IF SOMEONE IS COMPLAINING LOUDLY, BEFORE ADDRESSSING THE ISSUE, IT IS BEST TO - Answers
TACTFULLY MOVE THE PERSON AWAY FROM THE OTHERS
WRITTEN COMMUNICATION ARE NOT AS IMPORTANT AS THEY USE TO BE TRUE OR FALSE - Answers
FALSE
WHAT ACT PROTECTS PRIVILEGED HEALTH INFORMATION , SUCH AS PATIENT IDENTIFIABLE
INFORMATION AND PREVENTS INAPPROPRIATE ACCESS TO SUCH INFORMATION. - Answers THE
HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT
A WRITTEN OUTLINE OR LIST OF STEPS NEEDED TO PERFORM A SPECIFIC TASK OR FUNCTION IS
CALLED A: - Answers PROCEDURE
STAFFING REQUIRES VARY BETWEEN CENTRAL SERVICE DEPARTMENTS AND ARE INFLUENCED BY ALL
OF THE FOLLOWING - Answers CURRENT HOURLY WAGES
THE PURPOSE OF CS DEPARTMENTAL RECORDKEEPING IS - Answers TO COLLECT DATA TO
DOCUMENT A HISTORY OF WHAT HAS OCCURED
POLICIES AND PROCEDURE MAY IMPACT MORE THAN ONE DEPARTMENT TRUE OR FALSE - Answers
TRUE
THESE DECISIONS ARE EASIEST TO MAKE: - Answers PROGRAMMED DECISIONS
CONFLICT MANAGEMENT STYLE MUST BE ADJUSTED TO DIFFERENT TYPES OF EMPLOYEES TRUE OR
FALSE - Answers TRUE
WHEN A NEW TASK OR ACTIVITY IS ADDED TO WORK DUTIES EFFORTS SHOULD BE MADE TO: -
Answers ENSURE IT ACHIEVES EFFICIENCY WITHOUT SACRIFICING QUALITY
A SCHEDULING TOOL USED TO DETERMINE THE NUMBER OF LABOR HOURS REQUIRED FOR EACH
POSITION AND EACH SHIFT TO MEET PROCESSING REQUIREMENTS WHILE MAINTAINING QUALITY
STANDARDS: - Answers STAFFING PLAN
DEPARTMENTS WITH GOOD TRAINING AND ORIENTATION SYSTEMS DO NOT EXPERIENCE CONFLICT
TRUE OR FALSE - Answers FALSE
THE NEED FOR PEOPLE RATHER THAN EQUIPMENT OR TECHNOLOGY TO PERFORM REQUIRED WORK
TASKS: - Answers LABOR INTENSIVE
A REQUEST MADE TO PROSPECTIVE ARCHITECTS, CONTRACTORS/BUILDERS, SUPPLIES, OR OTHERS TO
LEARN THE PRICE OF A PRODUCT OR SERVICE - Answers REQUEST FOR PROPOSAL
AN INDIVIDUAL OR BUSINESS THAT SIGNS A CONTRACT TO PERFORM PART OF THE PROJECT THAT IS
THE RESPONSIBILITY OF THE CONTRACTOR: - Answers SUB-CONTRACTOR
A MULTI-DISCIPLINARY PROCESS THAT FOCUSES ON REDUCING RISK FROM INFECTION THROUGHOUT
PLANNING, DESIGN, AND CONSTRUCTION (INCLUDING RENOVATION) ACTIVITIES UNDERTAKEN BY A
HEALTHCARE FACILITY: - Answers INFECTION CONTROL RISK ASSESSMENT (PSA)
The skill required to accomplish task or function. - Answers skill set
why The concept of span of control suggest that the number of employees one person can effectively
supervise increases as the complexity of their job duty increases. true or false - Answers false
An organizing principle that suggest each employee should only have one supervisor. - Answers unity
of command
A central service leader must be able to solicit input from CS team: True or False - Answers True
The major portion of the work in sterile storage area includes the following - Answers Recieving
storing
dispensing
The beliefs, values, and norms shared by department personnel that are considered valid and are
passed on to new employees in the department - Answers Culture
A policy that permits no amount of leniency regarding harassing behavior: - Answers Zero tolerance
policy
unfavorable or unfair treatment on the basis of an individuals race, religion, gender,national
origin,disabilitiy, age and in some states and communities, sexual orientation - Answers discrimination
Successful team leaders and their teams develop goals based on their facilitys - Answers Mission
statement
What are todays goal for central service leaders to manage their departments in an ever changing
enviroment of ever changing technologies and increasing customer demands and limited resources. -
Answers find and retain the best staff members
deliver products and services of consistently high quality and low cost
monitor and keep up with changes in regulations and standards
The OSHA General duty clause requires that employers: - Answers provide a safe workplace for
employees
OSHA standards require that employers must counsel the exposed employee and offer to provide a
free post exposure vaccination against hepatitis B within how many hours after employee is exposed.
- Answers 24 hours
what is the primary role and responsiblity of OSHA - Answers protect workers from occupationally-
caused illness or injuries
Legal requirements that protect workers from negative employer actions that may occur when
employees report their place of employment to or cooperate with , OSHA concerning workplace
safety violations. - Answers Whistle blower program
The hospital must prominently post any citations for employees to read for how long - Answers 3 days
or until violation has been corrected(whichever is the longest time period
State OSHA laws can be more stringent than Federal OSHA laws, but state can never be less true or
false - Answers true
OSHA personnel may intervene in a matter of worker protection even if: - Answers there is no specific
regulation that covers that situation
Failure to abate or failure to correct a prior violation may result in penalties of up to how much per
day? - Answers 7,000 per day
What are OSHA inspectors authorized to do - Answers inspect workers question employees examine
records relevant to the matters they are investigating
Created in 1970, OSHA is organized within the - Answers U.S. DEPARTMENT OF lABOR
Term referring to thoise in the highest healthcare administration levels; also called executive team.
the term is derived from the observation that the word cheif is frequently in the position title Examp:
Cheif Financial Officer - Answers ...
This position leads a patient care services and oversees the nursing staff including (RN) and license
nurse Asssistants (LNAs). the leader is also responsible for the policies and practices used to manage
direct patient care - Answers CCU
What are some useful sources of data to generate information that specifies actual departmental
performance . - Answers Instrumental tracking systems
O.R. INFORMATION SYSTEMS
PURCHASING SYSTEMS
A collection of statistical data about a central service departments key performance indicators that
indicates the extent to which goals are being attained is called a - Answers Dash board
, A measurable assessment factor such as an item accuracy, case, carts per technician and sterilization
accuracy is called - Answers (KPI) KEY PERFORMANCE INDICATOR
When creating a dashboard is it best to include as many elements as possible - Answers false
Central Service Leaders should receive daily information about what - Answers backorders
patient census
O.R. ancillary department procedure schedules
A graphic usually presented as a flow outline that identifies position titles and relationships in an
organization. - Answers organization chart
Dashboard reports are a relatively new addition to central service management. true or false -
Answers false
communication can not be effective when either the sender or the receiver does not have adequate
knowledge to - Answers understand
PHYSICAL APPEARANCE HAS NOTHING TO DO WITH EFFECTIVE COMMUNICATIONS TRUE OR FALSE -
Answers FALSE
THE FIRST STEP IN ENHANCING COMMUNICATIONS SKILLS IS TO RECOGNIZE THAT THE WORK GROUP
WILL BE - Answers DIVERSE
AN EMAIL MESSAGE WRITTEN IN ALL CAPITOL LETTERS: - Answers IS THE EQUIVALENT OF SHOUTING
ONCE AN EMAIL MESSAGE IS IN CYBERSPACE, IT IS SAFE AND WILL NOT BE SHARED WITH ANYONE -
Answers FALSE
INFORMATION BEING CIRCULATED WITHOUT A SOURCE OF TRUTH - Answers rumor
IF YOU ARE THE CHAIR OF A MEETING . IT IS YOUR RESPONSIBILITY TO ENSURE THAT THE GROUP
STAYS ON TASK AND ON TIME - Answers TRUE
IF SOMEONE IS COMPLAINING LOUDLY, BEFORE ADDRESSSING THE ISSUE, IT IS BEST TO - Answers
TACTFULLY MOVE THE PERSON AWAY FROM THE OTHERS
WRITTEN COMMUNICATION ARE NOT AS IMPORTANT AS THEY USE TO BE TRUE OR FALSE - Answers
FALSE
WHAT ACT PROTECTS PRIVILEGED HEALTH INFORMATION , SUCH AS PATIENT IDENTIFIABLE
INFORMATION AND PREVENTS INAPPROPRIATE ACCESS TO SUCH INFORMATION. - Answers THE
HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT
A WRITTEN OUTLINE OR LIST OF STEPS NEEDED TO PERFORM A SPECIFIC TASK OR FUNCTION IS
CALLED A: - Answers PROCEDURE
STAFFING REQUIRES VARY BETWEEN CENTRAL SERVICE DEPARTMENTS AND ARE INFLUENCED BY ALL
OF THE FOLLOWING - Answers CURRENT HOURLY WAGES
THE PURPOSE OF CS DEPARTMENTAL RECORDKEEPING IS - Answers TO COLLECT DATA TO
DOCUMENT A HISTORY OF WHAT HAS OCCURED
POLICIES AND PROCEDURE MAY IMPACT MORE THAN ONE DEPARTMENT TRUE OR FALSE - Answers
TRUE
THESE DECISIONS ARE EASIEST TO MAKE: - Answers PROGRAMMED DECISIONS
CONFLICT MANAGEMENT STYLE MUST BE ADJUSTED TO DIFFERENT TYPES OF EMPLOYEES TRUE OR
FALSE - Answers TRUE
WHEN A NEW TASK OR ACTIVITY IS ADDED TO WORK DUTIES EFFORTS SHOULD BE MADE TO: -
Answers ENSURE IT ACHIEVES EFFICIENCY WITHOUT SACRIFICING QUALITY
A SCHEDULING TOOL USED TO DETERMINE THE NUMBER OF LABOR HOURS REQUIRED FOR EACH
POSITION AND EACH SHIFT TO MEET PROCESSING REQUIREMENTS WHILE MAINTAINING QUALITY
STANDARDS: - Answers STAFFING PLAN
DEPARTMENTS WITH GOOD TRAINING AND ORIENTATION SYSTEMS DO NOT EXPERIENCE CONFLICT
TRUE OR FALSE - Answers FALSE
THE NEED FOR PEOPLE RATHER THAN EQUIPMENT OR TECHNOLOGY TO PERFORM REQUIRED WORK
TASKS: - Answers LABOR INTENSIVE
A REQUEST MADE TO PROSPECTIVE ARCHITECTS, CONTRACTORS/BUILDERS, SUPPLIES, OR OTHERS TO
LEARN THE PRICE OF A PRODUCT OR SERVICE - Answers REQUEST FOR PROPOSAL
AN INDIVIDUAL OR BUSINESS THAT SIGNS A CONTRACT TO PERFORM PART OF THE PROJECT THAT IS
THE RESPONSIBILITY OF THE CONTRACTOR: - Answers SUB-CONTRACTOR
A MULTI-DISCIPLINARY PROCESS THAT FOCUSES ON REDUCING RISK FROM INFECTION THROUGHOUT
PLANNING, DESIGN, AND CONSTRUCTION (INCLUDING RENOVATION) ACTIVITIES UNDERTAKEN BY A
HEALTHCARE FACILITY: - Answers INFECTION CONTROL RISK ASSESSMENT (PSA)
