CPSS Test- Ophthalmology Exam
Questions And Answers
/.HIPAA stands for
a. Health Information Portability and Accountability Act
b. Health Insurance Portability and Accountability Act
c. Health Insurance Protection and Activity Act
d. Home Information Protection and Accountability Act.
/.One primary change included in the HIPAA Omnibus Final Rule of 2013 requires a
business associate of the covered entity (physician practice) to sign a Business
Associate Agreement with:
a. Subcontractors of professional associations
b. Subcontractors of business associates
c. Subcontractors of optometrists
d. Subcontractors of affiliated hospitals
/.T/F. According to the regulations contained in the Omnibus Final Rule of 2013, a
patient has the right to receive a copy of his or her medical record in an electronic
format if the associated provider utilizes electronic health records. - Answer-✅True
/.Covered entities under HIPAA include:
a. Lawyers
b. Health care providers
c. Health care facilities
d. Librarians
e. a and d.
f. b and c.
/.Protected Health Information (PHI) includes:
a. Demographic information on individuals
b. Insurance eligibility and coverage information
c. Billing records, claims data, referral authorizations
d. Medical records, diagnosis, genetic information, and testing
e. c and d
f. All of the above.
/.T/F. Entities covered under HIPAA are required to develop a Notice of Privacy
Practices (NPP) and must make these available to individuals accessing services
through the entity. - Answer-✅True
,/.Which of the following disclosures require signed permission from the individual whose
PHI is being requested?
a. Referrals to physicians
b. Consultations between physicians treating individuals
c. Information requested by an attorney without a subpoena
d. Information requested by insurance companies for payment purpose
/.T/F. Patient names on a sign-in form are considered an intentional breach of PHI. -
Answer-✅False; incidental breach
/.T/F. Under the HITECH Act, the Breach Notification Act does NOT require notification
to HHS of the intentional or unintentional disclosure of PHI to unapproved entities on an
annual basis unless the breach has affected more than 500 individuals. - Answer-
✅False
/.Notice of Privacy Practices (NPP) must be updated in 2013 to include which of the
following?
a. Names of the owners of the covered entity
b. Names of companies that have access to PHI
c. Patient's right to restrict disclosures of PHI to a health plan when the patient pays out
of pocket and in full for the health care item or service.
d. Profitability of the covered entity.
/.If an individual or staff member has a complaint regarding the use of PHI, the
individual must speak with the facility's:
a. Manager
b. Owner
c. Maintenance coordinator
d. Privacy Officer
e. Chief Physician
/.Which of the following is NOT an administrative safeguard requirement?
a. Designating a privacy officer
b. Developing a cost analysis of HIPAA requirements.
c. Obtaining HIPAA-compliant business associate agreements for subcontractors
d. Establishing procedures to prevent terminated employees from obtaining access to
confidential information after termination
/.Physical safeguards do NOT include which of the following?
a. Posting PHI on a white board in the facility
b. Storage of PHI in a secure place
c. Shredding of PHI
d. Use of surge-protectors
/.Technical safeguards include which of the following?
,a. Encryption of data
b. Computer system log-ins and passwords
c. Anti-virus software and firewalls
d. Information technology (IT) certification review
e. All of the above
/."Safe" computing includes which of the following?
a. Sharing passwords with other staff members
b. Remaining "logged on" always, to save time
c. Using email and the internet ONLY as allowed by practice protocols
d. Installing personal software on the computer
/.T/F. Most elective care focused practices answer the telephone within one or two
rings. - Answer-✅True
/.T/F. It is not necessary to give your name if you have already said the practice name in
the greeting. - Answer-✅False
/.When a caller inquires about a procedure the receptionist should:
a. Just confirm that they offer the procedure by saying, "Yes we do."
b. Try to engage callers by asking if they have had any similar procedure before.
c. Put callers on hold until they have time to talk.
d. Tell the caller to call back later when we aren't so busy.
/.What percentage of consultants would book appointments with practice they mystery
shopped?
a. 10%
b. 28%
c. 57%
d. 91%
/.T/F. When a caller asks a practice whether it performs a particular procedure, and the
receptionist simply says, "Yes, we do," the next question will likely be, "How much is it?"
- Answer-✅True
/.In the research study discussed, what percentage of the time did the practices actually
send the information they promised to patients?
a. 90%
b. 50%
c. 30%
d. 10% - Answer-✅c. 30%
/.It is important to establish a dialogue with prospective patients because:
a. It allows the practice to create rapport with the patient
b. It helps the receptionist credential the providers and practice with the patient.
c. It leads to a higher inquiry-to-appointment rate.
, d. ALl of the above - Answer-✅d. All of the above
/.If a prospective patient isn't ready to schedule an appointment, it is important to:
a. Let prospective patients know they can call back to schedule an appointment at a
later date.
b. Ask the prospective patient for contact information and offer to send information by
asking for preference of home address or e-mail address.
c. Inform the caller about upcoming events or seminars.
d. Both b and c. - Answer-✅d. Both b and c.
Ask the prospective patient for contact information and offer to send information by
asking for preference of home address or e-mail address.
Inform the caller about upcoming events or seminars.
/.Creating a "touch point" with a prospective caller means:
a. Having contact information so that a business can send additional information.
b. Being able to see the prospective caller at meetings.
c. Knowing the caller's family
d. Asking callers how they were referred. - Answer-✅a. Having contact information so
that a business can send additional information
/.It is important to do which of the following in order to increase the inquiry-to-
appointment ratio:
a. Ask the caller's name and use in conversation
b. Ask how the caller was referred to the practice.
c. Answer a question with a question
d. Ask if all the caller's questions have been answered
e. Attempt to schedule an appointment by offering two different options
f. A and d.
g. All of the above. - Answer-✅g. All of the above.
/.T/F. Light enters the interior of the eye through the pupil. - Answer-✅True
/.Which tissue regulates the amount of light entering the eye?
a. Retina
b. Iris
c. Choroid
d. Cornea - Answer-✅b. Iris
/.What is the transparent, curved tissue at the front of the eye?
a. Pupil
b. Cornea
c. Lens
d. Iris - Answer-✅b. Cornea
/.The sclera is also referred to as which of the following?
Questions And Answers
/.HIPAA stands for
a. Health Information Portability and Accountability Act
b. Health Insurance Portability and Accountability Act
c. Health Insurance Protection and Activity Act
d. Home Information Protection and Accountability Act.
/.One primary change included in the HIPAA Omnibus Final Rule of 2013 requires a
business associate of the covered entity (physician practice) to sign a Business
Associate Agreement with:
a. Subcontractors of professional associations
b. Subcontractors of business associates
c. Subcontractors of optometrists
d. Subcontractors of affiliated hospitals
/.T/F. According to the regulations contained in the Omnibus Final Rule of 2013, a
patient has the right to receive a copy of his or her medical record in an electronic
format if the associated provider utilizes electronic health records. - Answer-✅True
/.Covered entities under HIPAA include:
a. Lawyers
b. Health care providers
c. Health care facilities
d. Librarians
e. a and d.
f. b and c.
/.Protected Health Information (PHI) includes:
a. Demographic information on individuals
b. Insurance eligibility and coverage information
c. Billing records, claims data, referral authorizations
d. Medical records, diagnosis, genetic information, and testing
e. c and d
f. All of the above.
/.T/F. Entities covered under HIPAA are required to develop a Notice of Privacy
Practices (NPP) and must make these available to individuals accessing services
through the entity. - Answer-✅True
,/.Which of the following disclosures require signed permission from the individual whose
PHI is being requested?
a. Referrals to physicians
b. Consultations between physicians treating individuals
c. Information requested by an attorney without a subpoena
d. Information requested by insurance companies for payment purpose
/.T/F. Patient names on a sign-in form are considered an intentional breach of PHI. -
Answer-✅False; incidental breach
/.T/F. Under the HITECH Act, the Breach Notification Act does NOT require notification
to HHS of the intentional or unintentional disclosure of PHI to unapproved entities on an
annual basis unless the breach has affected more than 500 individuals. - Answer-
✅False
/.Notice of Privacy Practices (NPP) must be updated in 2013 to include which of the
following?
a. Names of the owners of the covered entity
b. Names of companies that have access to PHI
c. Patient's right to restrict disclosures of PHI to a health plan when the patient pays out
of pocket and in full for the health care item or service.
d. Profitability of the covered entity.
/.If an individual or staff member has a complaint regarding the use of PHI, the
individual must speak with the facility's:
a. Manager
b. Owner
c. Maintenance coordinator
d. Privacy Officer
e. Chief Physician
/.Which of the following is NOT an administrative safeguard requirement?
a. Designating a privacy officer
b. Developing a cost analysis of HIPAA requirements.
c. Obtaining HIPAA-compliant business associate agreements for subcontractors
d. Establishing procedures to prevent terminated employees from obtaining access to
confidential information after termination
/.Physical safeguards do NOT include which of the following?
a. Posting PHI on a white board in the facility
b. Storage of PHI in a secure place
c. Shredding of PHI
d. Use of surge-protectors
/.Technical safeguards include which of the following?
,a. Encryption of data
b. Computer system log-ins and passwords
c. Anti-virus software and firewalls
d. Information technology (IT) certification review
e. All of the above
/."Safe" computing includes which of the following?
a. Sharing passwords with other staff members
b. Remaining "logged on" always, to save time
c. Using email and the internet ONLY as allowed by practice protocols
d. Installing personal software on the computer
/.T/F. Most elective care focused practices answer the telephone within one or two
rings. - Answer-✅True
/.T/F. It is not necessary to give your name if you have already said the practice name in
the greeting. - Answer-✅False
/.When a caller inquires about a procedure the receptionist should:
a. Just confirm that they offer the procedure by saying, "Yes we do."
b. Try to engage callers by asking if they have had any similar procedure before.
c. Put callers on hold until they have time to talk.
d. Tell the caller to call back later when we aren't so busy.
/.What percentage of consultants would book appointments with practice they mystery
shopped?
a. 10%
b. 28%
c. 57%
d. 91%
/.T/F. When a caller asks a practice whether it performs a particular procedure, and the
receptionist simply says, "Yes, we do," the next question will likely be, "How much is it?"
- Answer-✅True
/.In the research study discussed, what percentage of the time did the practices actually
send the information they promised to patients?
a. 90%
b. 50%
c. 30%
d. 10% - Answer-✅c. 30%
/.It is important to establish a dialogue with prospective patients because:
a. It allows the practice to create rapport with the patient
b. It helps the receptionist credential the providers and practice with the patient.
c. It leads to a higher inquiry-to-appointment rate.
, d. ALl of the above - Answer-✅d. All of the above
/.If a prospective patient isn't ready to schedule an appointment, it is important to:
a. Let prospective patients know they can call back to schedule an appointment at a
later date.
b. Ask the prospective patient for contact information and offer to send information by
asking for preference of home address or e-mail address.
c. Inform the caller about upcoming events or seminars.
d. Both b and c. - Answer-✅d. Both b and c.
Ask the prospective patient for contact information and offer to send information by
asking for preference of home address or e-mail address.
Inform the caller about upcoming events or seminars.
/.Creating a "touch point" with a prospective caller means:
a. Having contact information so that a business can send additional information.
b. Being able to see the prospective caller at meetings.
c. Knowing the caller's family
d. Asking callers how they were referred. - Answer-✅a. Having contact information so
that a business can send additional information
/.It is important to do which of the following in order to increase the inquiry-to-
appointment ratio:
a. Ask the caller's name and use in conversation
b. Ask how the caller was referred to the practice.
c. Answer a question with a question
d. Ask if all the caller's questions have been answered
e. Attempt to schedule an appointment by offering two different options
f. A and d.
g. All of the above. - Answer-✅g. All of the above.
/.T/F. Light enters the interior of the eye through the pupil. - Answer-✅True
/.Which tissue regulates the amount of light entering the eye?
a. Retina
b. Iris
c. Choroid
d. Cornea - Answer-✅b. Iris
/.What is the transparent, curved tissue at the front of the eye?
a. Pupil
b. Cornea
c. Lens
d. Iris - Answer-✅b. Cornea
/.The sclera is also referred to as which of the following?
