Civil Service Administrative Tests Exam Questions
and Correct Answers
1. When an unusual emergency arises and it would take too long to
contact a superior to check the method of handling the situation, the
best procedure to follow is to correct answer:
a. act according to your best judgment
b. confer immediately with your men on the best action take and
let the majority opinion prevail
c. confer with any other supervisor
d. make no decision because you have no precedents to follow correct answer:
a. act according to your best judgment
2. Suppose the various jobs under your supervision are frequently
delayed because the workers await your arrival to make decisions
before proceeding with the work. As a supervisor, the most helpful
conclusion for you to draw from this is that correct answer:
a. the workers under your supervision lack initiative and need
encouragement
b. your orders and instructions may not have been sufficiently clear to
com- plete
c. you have incurred the workers' dislike and should look for the cause
d. the jobs given to you are generally more difficult than the average correct
answer: b. your orders and instructions may not have been suflciently clear to complete
3. As an administrator, it is advisable for you to keep records of your
jobs for future references. Assume that in reviewing your records you
find that whenever a certain worker has been one of those assigned
to a job, the job
has taken appreciably longer than other similar jobs. In this case, you
would do best to correct answer:
a. warn the worker against deliberate slowness so that the individual
knows you are aware of the situation
b. take this fact into consideration when making up efficiency reports
c. give closer supervision to future jobs to which this worker is assigned
,Civil Service Administrative Tests Exam Questions
and Correct Answers
d. consult your superior on the appropriate disciplinary action to be taken
correct answer: c. give closer supervision to future jobs to which this worker is assigned
4. Supervisors are required to submit written reports of all unusual
occurrences promptly. The best reason for such promptness is that
correct answer:
a. the report will tend to be more accurate as to facts
b. the employee will not be as likely to forget to make the report
c. there is always a tendency to do a better job under pressure
d. the report may be too long if made at an employee's convenience correct
answer: a. the report will tend to be more accurate as to facts
5. The one of the following duties of a supervisor which you can most
success- fully turn over to an employee is that of correct answer:
a. handling discipline of your crew
b. checking completed work
c. reporting to the chief administrator
d. responsibility for the work of your department correct answer: b. checking
completed work
6. An administrator familiar with current economic trends would know
that a period of inflation is in general characterized by correct answer:
a. both rising wages and falling prices
b. an increase in the purchasing power of money
c. a decline in the national income
d. a decrease in the purchasing power of money correct answer: d. a decrease in
the purchasing power of money
7. An employee reporting an accident to the office by phone should
request the name of the person receiving the call and note the time.
The purpose of the precaution is to fix responsibility for the correct
answer:
a. entire handling of the accident thereafter
b. recording of the report
,Civil Service Administrative Tests Exam Questions
and Correct Answers
c. accuracy of the report
d. preparation of the final written report correct answer: b. recording of the report
8. Assume that an unpleasant routine job is to be assigned to one of
your workers. Generally the job should be correct answer:
a. assigned to a minor offender as disciplinary action
b. rotated among all the workers in your department
c. assigned to a junior person until that worker gains seniority
d. assigned permanently to one man who would be given special privileges
for compensation correct answer: c. assigned to a junior person until that worker gains
seniority
9. A new employee comes to you with a suggestion for changing the
method of performing a routine job. As an administrator, you should
correct answer:
a. tell him that routine procedures are standardized and cannot be changed
b. not consider the suggestion because the new man is not familiar
with the work
c. tell the man to try out the new method unofficially to see if it works
d. discuss the suggestion with the man and determine its value correct
answer: d. discuss the suggestion with the man and determine its value
10. A newly appointed employee in your department makes blunders
apparently regardless of the type of assignments given to him. You
should correct answer:
a. recommend his dismissal
b. refuse to give him further work assignments until he agrees to be
more careful
c. ignore the condition since it will ultimately cure itself
d. try to determine the cause for the man's poor work before taking
further action correct answer: d. try to determine the cause for the man's poor work before
taking further action
11. The job interest of the employees in your department is best
secured by correct answer:
a. requesting their advice on all important matters
,Civil Service Administrative Tests Exam Questions
and Correct Answers
b. constantly bringing up new matters
and Correct Answers
1. When an unusual emergency arises and it would take too long to
contact a superior to check the method of handling the situation, the
best procedure to follow is to correct answer:
a. act according to your best judgment
b. confer immediately with your men on the best action take and
let the majority opinion prevail
c. confer with any other supervisor
d. make no decision because you have no precedents to follow correct answer:
a. act according to your best judgment
2. Suppose the various jobs under your supervision are frequently
delayed because the workers await your arrival to make decisions
before proceeding with the work. As a supervisor, the most helpful
conclusion for you to draw from this is that correct answer:
a. the workers under your supervision lack initiative and need
encouragement
b. your orders and instructions may not have been sufficiently clear to
com- plete
c. you have incurred the workers' dislike and should look for the cause
d. the jobs given to you are generally more difficult than the average correct
answer: b. your orders and instructions may not have been suflciently clear to complete
3. As an administrator, it is advisable for you to keep records of your
jobs for future references. Assume that in reviewing your records you
find that whenever a certain worker has been one of those assigned
to a job, the job
has taken appreciably longer than other similar jobs. In this case, you
would do best to correct answer:
a. warn the worker against deliberate slowness so that the individual
knows you are aware of the situation
b. take this fact into consideration when making up efficiency reports
c. give closer supervision to future jobs to which this worker is assigned
,Civil Service Administrative Tests Exam Questions
and Correct Answers
d. consult your superior on the appropriate disciplinary action to be taken
correct answer: c. give closer supervision to future jobs to which this worker is assigned
4. Supervisors are required to submit written reports of all unusual
occurrences promptly. The best reason for such promptness is that
correct answer:
a. the report will tend to be more accurate as to facts
b. the employee will not be as likely to forget to make the report
c. there is always a tendency to do a better job under pressure
d. the report may be too long if made at an employee's convenience correct
answer: a. the report will tend to be more accurate as to facts
5. The one of the following duties of a supervisor which you can most
success- fully turn over to an employee is that of correct answer:
a. handling discipline of your crew
b. checking completed work
c. reporting to the chief administrator
d. responsibility for the work of your department correct answer: b. checking
completed work
6. An administrator familiar with current economic trends would know
that a period of inflation is in general characterized by correct answer:
a. both rising wages and falling prices
b. an increase in the purchasing power of money
c. a decline in the national income
d. a decrease in the purchasing power of money correct answer: d. a decrease in
the purchasing power of money
7. An employee reporting an accident to the office by phone should
request the name of the person receiving the call and note the time.
The purpose of the precaution is to fix responsibility for the correct
answer:
a. entire handling of the accident thereafter
b. recording of the report
,Civil Service Administrative Tests Exam Questions
and Correct Answers
c. accuracy of the report
d. preparation of the final written report correct answer: b. recording of the report
8. Assume that an unpleasant routine job is to be assigned to one of
your workers. Generally the job should be correct answer:
a. assigned to a minor offender as disciplinary action
b. rotated among all the workers in your department
c. assigned to a junior person until that worker gains seniority
d. assigned permanently to one man who would be given special privileges
for compensation correct answer: c. assigned to a junior person until that worker gains
seniority
9. A new employee comes to you with a suggestion for changing the
method of performing a routine job. As an administrator, you should
correct answer:
a. tell him that routine procedures are standardized and cannot be changed
b. not consider the suggestion because the new man is not familiar
with the work
c. tell the man to try out the new method unofficially to see if it works
d. discuss the suggestion with the man and determine its value correct
answer: d. discuss the suggestion with the man and determine its value
10. A newly appointed employee in your department makes blunders
apparently regardless of the type of assignments given to him. You
should correct answer:
a. recommend his dismissal
b. refuse to give him further work assignments until he agrees to be
more careful
c. ignore the condition since it will ultimately cure itself
d. try to determine the cause for the man's poor work before taking
further action correct answer: d. try to determine the cause for the man's poor work before
taking further action
11. The job interest of the employees in your department is best
secured by correct answer:
a. requesting their advice on all important matters
,Civil Service Administrative Tests Exam Questions
and Correct Answers
b. constantly bringing up new matters
