MGT 300 Test 1 (Chapters 1-4)
questions well answered 2025/2026
Competitive advantage - ANS ✔✔the ability of an organization to produce goods or services
more effectively than competitors do, thereby outperforming them
Competitive advantage can be achieved by: - ANS ✔✔Responsive to customers, Innovation,
Quality, Efficiency
Conceptual skills - ANS ✔✔the ability to think analytically, to visualize an organization as a
whole and understand how the parts work together
Controlling - ANS ✔✔Monitoring performance, compare it with goals, and take corrective action
as needed
Decisional roles - ANS ✔✔Managers use information to make decisions to solve problems or
take advantage of opportunities.
Effective - ANS ✔✔to achieve results, to make the right decisions, and to carry them out so that
they achieve the organizations goals
Efficient - ANS ✔✔to use resources— people, money, and materials effectively
Front-line manager - ANS ✔✔make short-term operating decision, directing the daily tasks of
non-managerial personnel
Functional manager - ANS ✔✔is responsible for just one organizational activity
,General manager - ANS ✔✔is responsible for several organizational activities
"High touch" jobs - ANS ✔✔jobs when managers deal with people rather than computer
screens or voice-response systems
Informational roles - ANS ✔✔managers as monitors, disseminators, and spokespersons
Interpersonal roles - ANS ✔✔the roles in which managers interact with people inside and
outside their work units.
Knowledge management - ANS ✔✔implementation of systems and practices to increase the
sharing of knowledge and information throughout an organization
Leading - ANS ✔✔motivating, directing, and otherwise influencing people to work hard to
achieve the organization's goals
Management - ANS ✔✔the pursuit of organizational goals efficiently and effectively by
integrating the work of people through planning, organizing, leading, and controlling the
organization's resources
Middle manager - ANS ✔✔implement the policies and plans of the top managers above them
and supervise and coordinate the activities of the first-line managers below them
Organizing - ANS ✔✔arranging tasks, people, and other resources to accomplish the work
Planning - ANS ✔✔setting goals and decide how to achieve them
, Soft skills - ANS ✔✔the ability to motivate, to inspire trust, to communicate with others
Team leaders - ANS ✔✔manager who is responsible for facilitating team activities toward
achieving key results
Technical skills - ANS ✔✔the job-specific knowledge needed to perform well in a specialized
field
Top managers - ANS ✔✔managers that determine what the organization's long-term goals
should be for the next 1-5 years with the resources they expect to have available
How do each of the four management functions operate? Provide an example. - ANS
✔✔Controlling- Monitor performance, compare it with goals, and take corrective action as
needed
Leading- motivating, directing, and otherwise influencing people to work hard to achieve the
organization's goals
Organizing- arranging tasks, people, and other resources to accomplish the work
Planning- setting goals and decide how to achieve them
How do each of the challenges outlined in the book affect managers? Provide an example? -
ANS ✔✔Challenge 1: Managing for competitive advantage-staying ahead of rivals. Ex: app
based ride share services such as Uber taking over taxi business
Challenge 2: Managing for diversity- maximizing the contributions of employees diverse in
gender, age, and race.
questions well answered 2025/2026
Competitive advantage - ANS ✔✔the ability of an organization to produce goods or services
more effectively than competitors do, thereby outperforming them
Competitive advantage can be achieved by: - ANS ✔✔Responsive to customers, Innovation,
Quality, Efficiency
Conceptual skills - ANS ✔✔the ability to think analytically, to visualize an organization as a
whole and understand how the parts work together
Controlling - ANS ✔✔Monitoring performance, compare it with goals, and take corrective action
as needed
Decisional roles - ANS ✔✔Managers use information to make decisions to solve problems or
take advantage of opportunities.
Effective - ANS ✔✔to achieve results, to make the right decisions, and to carry them out so that
they achieve the organizations goals
Efficient - ANS ✔✔to use resources— people, money, and materials effectively
Front-line manager - ANS ✔✔make short-term operating decision, directing the daily tasks of
non-managerial personnel
Functional manager - ANS ✔✔is responsible for just one organizational activity
,General manager - ANS ✔✔is responsible for several organizational activities
"High touch" jobs - ANS ✔✔jobs when managers deal with people rather than computer
screens or voice-response systems
Informational roles - ANS ✔✔managers as monitors, disseminators, and spokespersons
Interpersonal roles - ANS ✔✔the roles in which managers interact with people inside and
outside their work units.
Knowledge management - ANS ✔✔implementation of systems and practices to increase the
sharing of knowledge and information throughout an organization
Leading - ANS ✔✔motivating, directing, and otherwise influencing people to work hard to
achieve the organization's goals
Management - ANS ✔✔the pursuit of organizational goals efficiently and effectively by
integrating the work of people through planning, organizing, leading, and controlling the
organization's resources
Middle manager - ANS ✔✔implement the policies and plans of the top managers above them
and supervise and coordinate the activities of the first-line managers below them
Organizing - ANS ✔✔arranging tasks, people, and other resources to accomplish the work
Planning - ANS ✔✔setting goals and decide how to achieve them
, Soft skills - ANS ✔✔the ability to motivate, to inspire trust, to communicate with others
Team leaders - ANS ✔✔manager who is responsible for facilitating team activities toward
achieving key results
Technical skills - ANS ✔✔the job-specific knowledge needed to perform well in a specialized
field
Top managers - ANS ✔✔managers that determine what the organization's long-term goals
should be for the next 1-5 years with the resources they expect to have available
How do each of the four management functions operate? Provide an example. - ANS
✔✔Controlling- Monitor performance, compare it with goals, and take corrective action as
needed
Leading- motivating, directing, and otherwise influencing people to work hard to achieve the
organization's goals
Organizing- arranging tasks, people, and other resources to accomplish the work
Planning- setting goals and decide how to achieve them
How do each of the challenges outlined in the book affect managers? Provide an example? -
ANS ✔✔Challenge 1: Managing for competitive advantage-staying ahead of rivals. Ex: app
based ride share services such as Uber taking over taxi business
Challenge 2: Managing for diversity- maximizing the contributions of employees diverse in
gender, age, and race.
