Dell Tech Direct with all Correct & 100% Verified
Answers |Already Graded A+
Technical Support ✔Correct answer-allows you to manage your tickets and see what's going on
with a ticket you've submitted.
SupportAssist ✔Correct answer-is free and comes on all systems. The benefits of this technology
also get better with each increasing level of support.
Self-Dispatch ✔Correct answer-allows you to dispatch your own parts — depending on service
level.· Once you're certified, this feature can expedite the support process.
The Administrator Control Panel ✔Correct answer-allows you to add techs, set permissions and
define roles for you and your staff.
With Dell's TechDirect tool ✔Correct answer-you can customize your system before it even ships
out.
The levels are Basic, ProDeploy, and ProDeploy Plus. ✔Correct answer-There are 3 levels of what
we call our ProDeploy suite that allows you to take charge of your deployment while allowing us to
take work off your plate.
Basic ✔Correct answer-comes with or without imaging, and it includes unlimited BIOS settings
configuration, asset tagging, and asset reporting.
ProDeploy ✔Correct answer-we can come onsite to help deploy and distribute the systems for you
ProDeploy Plus ✔Correct answer-we can do data migration and add training credits for you to
learn more about your technology's capabilities.
Do you utilize asset tagging? ✔Correct answer-· We have standard asset tags, but what's cools is
you can create your own.
You can choose exactly what you want on your asset tag. There are a variety of colors you can use.
It's all customizable. ✔Correct answer-You can also choose where you'd like to place the asset tag
Asset reporting is also included in all three levels of ProDeploy ✔Correct answer-An asset report is
an Excel file delivered by email which contains key information about the systems being ordered,
such as MAC addresses and service tags
Do you image your systems? ✔Correct answer-Imaging is an optional addition with Basic and
comes automatically with ProDeploy and ProDeploy Plus.
We have several types of imaging you can use. The recommended choice is Dynamic Imaging
through Dell's ImageAssist tool (also downloadable through TechDirect). Dynamic imaging allows you
to use an image across multiple models from Latitudes and Precisions to XPS's OptiPlex's.
✔Correct answer-We have a helpdesk for ImageAssist, and there's also a free webinar every
Thursday that gives detail on ImageAssist. It lasts 1 hour, and you can ask live questions with our
expert engineers.
Answers |Already Graded A+
Technical Support ✔Correct answer-allows you to manage your tickets and see what's going on
with a ticket you've submitted.
SupportAssist ✔Correct answer-is free and comes on all systems. The benefits of this technology
also get better with each increasing level of support.
Self-Dispatch ✔Correct answer-allows you to dispatch your own parts — depending on service
level.· Once you're certified, this feature can expedite the support process.
The Administrator Control Panel ✔Correct answer-allows you to add techs, set permissions and
define roles for you and your staff.
With Dell's TechDirect tool ✔Correct answer-you can customize your system before it even ships
out.
The levels are Basic, ProDeploy, and ProDeploy Plus. ✔Correct answer-There are 3 levels of what
we call our ProDeploy suite that allows you to take charge of your deployment while allowing us to
take work off your plate.
Basic ✔Correct answer-comes with or without imaging, and it includes unlimited BIOS settings
configuration, asset tagging, and asset reporting.
ProDeploy ✔Correct answer-we can come onsite to help deploy and distribute the systems for you
ProDeploy Plus ✔Correct answer-we can do data migration and add training credits for you to
learn more about your technology's capabilities.
Do you utilize asset tagging? ✔Correct answer-· We have standard asset tags, but what's cools is
you can create your own.
You can choose exactly what you want on your asset tag. There are a variety of colors you can use.
It's all customizable. ✔Correct answer-You can also choose where you'd like to place the asset tag
Asset reporting is also included in all three levels of ProDeploy ✔Correct answer-An asset report is
an Excel file delivered by email which contains key information about the systems being ordered,
such as MAC addresses and service tags
Do you image your systems? ✔Correct answer-Imaging is an optional addition with Basic and
comes automatically with ProDeploy and ProDeploy Plus.
We have several types of imaging you can use. The recommended choice is Dynamic Imaging
through Dell's ImageAssist tool (also downloadable through TechDirect). Dynamic imaging allows you
to use an image across multiple models from Latitudes and Precisions to XPS's OptiPlex's.
✔Correct answer-We have a helpdesk for ImageAssist, and there's also a free webinar every
Thursday that gives detail on ImageAssist. It lasts 1 hour, and you can ask live questions with our
expert engineers.
