CHL IAHCSMM CHP1-2 EXAM QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE 2026
todays central service leaders manage their departments in an environment of ever-changing
technologies, increasing customer demands, and limited resources. they are constantly challenged to
attain goals that include all of the following except - Answers meet industry bench marking standards
the skills required to accomplish a specific task or function - Answers skill test
the concept of span of control suggest that the number of employees one person can effectively
supervise increases as the complexity of their job duties increases - Answers false
an organizing principle that suggests each employee should only have one supervisor - Answers unity
of command
a central service leader must be able to solicit input form the cs team - Answers true
the major portion of the work in sterile storage area includes all of the following except - Answers bio-
medical repair
the beliefs, values, and norms shared by department personnel that are considered valid and are
passed on to new employees in the department - Answers culture
a policy that permits no amount of leniency regarding harassing behavior - Answers zero tolerance
policy
unfavorable or unfair treatment on the basis of an individual's race, religion, gender, national origin,
disability, age, and, in some states and communities, sexual orientation is - Answers discrimination
successful team leaders and their teams develop goals based on their facility's - Answers mission
statement
team referring to those in the highest healthcare administrative levels; also called executive team.
this term is derived from the observation that the word chief is frequently in the position title
example chief financial officer - Answers c-suite
this position leads patients care services and overseas the nursing staff including registered nurses
(RNs) and lpns this leader is also responsible for the policies and practices used to manage direct
patient care - Answers chief of nursing officer
the nursing unit reserved for patients with intensive nursing needs that require skilled nursing or
constant care and supervision - Answers ccu- critical care unit
useful sources of data to generate information that specifies actual departmental performance
include all of the following except - Answers education systems
a collection of statistical data about central service department's key performance indicators that
indicates the extent to which goals are being attained is called a - Answers dashboard
a measurable assessment factor such as item accuracy, case carts per technician, and sterilization
accuracy is called a - Answers key performance indicator (kpi)
when creating a dashboard it is best to include as many elements as possible - Answers false
central service leaders should receive daily information about all the following except - Answers
infection rates
a grapinc usually presented as a flow outline that identifies position titles and relationships in an
organization - Answers organizational chart
dashboard reports are a relatively new addition to central service - Answers false
todays central service leaders manage their departments in an environment of ever-changing
technologies, increasing customer demands, and limited resources. they are constantly challenged to
attain goals that include all of the following except - Answers meet industry bench marking standards
the skills required to accomplish a specific task or function - Answers skill test
the concept of span of control suggest that the number of employees one person can effectively
supervise increases as the complexity of their job duties increases - Answers false
an organizing principle that suggests each employee should only have one supervisor - Answers unity
of command
a central service leader must be able to solicit input form the cs team - Answers true
the major portion of the work in sterile storage area includes all of the following except - Answers bio-
medical repair
the beliefs, values, and norms shared by department personnel that are considered valid and are
passed on to new employees in the department - Answers culture
a policy that permits no amount of leniency regarding harassing behavior - Answers zero tolerance
policy
unfavorable or unfair treatment on the basis of an individual's race, religion, gender, national origin,
disability, age, and, in some states and communities, sexual orientation is - Answers discrimination
successful team leaders and their teams develop goals based on their facility's - Answers mission
statement
team referring to those in the highest healthcare administrative levels; also called executive team.
this term is derived from the observation that the word chief is frequently in the position title
example chief financial officer - Answers c-suite
this position leads patients care services and overseas the nursing staff including registered nurses
(RNs) and lpns this leader is also responsible for the policies and practices used to manage direct
patient care - Answers chief of nursing officer
the nursing unit reserved for patients with intensive nursing needs that require skilled nursing or
constant care and supervision - Answers ccu- critical care unit
useful sources of data to generate information that specifies actual departmental performance
include all of the following except - Answers education systems
a collection of statistical data about central service department's key performance indicators that
indicates the extent to which goals are being attained is called a - Answers dashboard
a measurable assessment factor such as item accuracy, case carts per technician, and sterilization
accuracy is called a - Answers key performance indicator (kpi)
when creating a dashboard it is best to include as many elements as possible - Answers false
central service leaders should receive daily information about all the following except - Answers
infection rates
a grapinc usually presented as a flow outline that identifies position titles and relationships in an
organization - Answers organizational chart
dashboard reports are a relatively new addition to central service - Answers false
