Dell Tech Direct Exam with all Correct & 100% Verified
Answers |Latest Version |Already Graded A+
What are the Naming Guidelines ✔Correct Answer-Sub Brand + Model Number + Form Factor
What are the Model Number Guidelines ✔Correct Answer-Series Number/Screen
Size/Generation/Architecture
Commercial Client Products ✔Correct Answer-Latitude, Chromebook, Precision, OptiPles
Chromebook Series ✔Correct Answer-Chromebook 11 + 13
Desktop Product Portfolio ✔Correct Answer-XPS, AIO, Inspiron, Inspiron Gaming, Vostro, Optiplex
Vostro ✔Correct Answer-They are budget friendly and suitable for small organizations with little or
no IT staff
Laptop Product Portfolio ✔Correct Answer-XPS, Latitude, Inspiron, Gaming Laptop, Vostro
Chromebook ✔Correct Answer-The Dell Chromebook is designed for the education and SMB
market.
BIOS ✔Correct Answer-Basic Input/Output System (BIOS) is a program stored in the read-only
memory (ROM), which is the first set of code that is executed when the computer is switched on. The
key function of BIOS is to identify, test, and activate the system devices that are required for the
functioning of the computer.
What does the BIOS do? ✔Correct Answer-Activates all hardware required to boot including:
- Chipsets
- Processors and Caches
- System Memory
- Internal Drives
- Graphics and Audio Controllers
- Internal Expansion Cards
UEFI ✔Correct Answer-The UEFI (Unified Extensible Firmware Interface) specification defines a
new model for the interface between PC OS and platform firmware.
Types of BIOS ✔Correct Answer-Tabbed BIOS
Tree BIOS
Accessing the BIOS ✔Correct Answer-1. Restart the computer.
2. When the Dell logo appears, tap F2 until the message Entering Setup appears. OR
1. Restart the computer.
2. When the Dell logo appears, tap the F12 key to access the One time boot menu.
3. From the menu options select "Enter Setup" and press the Enter key.
Accessing BIOS - Dell Venue Pro Tablets ✔Correct Answer-Press the Power button on the tablet.
, Before the Dell Logo is displayed, press the Volume Down button to get into System Setup.
Access FastBoot on Dell Venue Tablets ✔Correct Answer-To access FastBoot, press and hold the
Volume Down + Power button for 5 seconds. Release the Power button while continuing to hold the
Volume Down button for another 3 seconds.
FastBoot ✔Correct Answer-Fast boot is the Pre-Boot environment of Android that starts before
Android. Fast boot is used for reflashing the firmware without having to use the recovery mode, the
Fast boot option is not available on all Dell Venue Tablets
Factory Reset ✔Correct Answer-A Factory Data Reset wipes out all applications/widgets and other
data and only leave factory installed applications/ widgets and Images. Usually this could resolve
several issues for customers.
Factory Data Reset Procedureon Venue ✔Correct Answer-Press and hold the Volume Down +
Power button for 5 seconds.2. Release the Power button while continuing to hold the Volume Down
button for another 3 seconds.This loads FastBoot mode.
Then select Recovery
LED Flash (1,1) ✔Correct Answer-Fault Description - Bad MBD
Faults - Faulty Motherboard
LED Flash (1,2) ✔Correct Answer-Fault Description - Bad MB, PSU, or cabling
Faults - Faulty Motherboard, power Supply or cabling
LED Flash (1,3) ✔Correct Answer-Fault Description - Bad MBD, DIMMS, or CPU
Faults - Faulty Motherboard, Memory/RAM, or CPU
LED Flash (1,4) ✔Correct Answer-Fault Description - Bad coin cell
Faults - Bad coin cell battery
LED Flash (2,1) ✔Correct Answer-Fault Description - CPU
Faults - CPU failure
LED Flash (2,2) ✔Correct Answer-Fault Description - Motherboard: BIOS ROM failure
Faults - Motherboard covers BIOS corruption or ROM error
LED Flash (2,3) ✔Correct Answer-Fault Description - Memory
Faults - No Memory/RAM detected
LED Flash (2,4) ✔Correct Answer-Fault Description - Memory
Faults - Memory/RAM failure
LED Flash (2,5) ✔Correct Answer-Fault Description - Memory
Faults - Invalid memory installed
LED Flash (2,6) ✔Correct Answer-Fault Description - Motherboard: Chipset
Faults - Motherboard/Chipset Error
LED Flash (2,7) ✔Correct Answer-Fault Description - LCD
Answers |Latest Version |Already Graded A+
What are the Naming Guidelines ✔Correct Answer-Sub Brand + Model Number + Form Factor
What are the Model Number Guidelines ✔Correct Answer-Series Number/Screen
Size/Generation/Architecture
Commercial Client Products ✔Correct Answer-Latitude, Chromebook, Precision, OptiPles
Chromebook Series ✔Correct Answer-Chromebook 11 + 13
Desktop Product Portfolio ✔Correct Answer-XPS, AIO, Inspiron, Inspiron Gaming, Vostro, Optiplex
Vostro ✔Correct Answer-They are budget friendly and suitable for small organizations with little or
no IT staff
Laptop Product Portfolio ✔Correct Answer-XPS, Latitude, Inspiron, Gaming Laptop, Vostro
Chromebook ✔Correct Answer-The Dell Chromebook is designed for the education and SMB
market.
BIOS ✔Correct Answer-Basic Input/Output System (BIOS) is a program stored in the read-only
memory (ROM), which is the first set of code that is executed when the computer is switched on. The
key function of BIOS is to identify, test, and activate the system devices that are required for the
functioning of the computer.
What does the BIOS do? ✔Correct Answer-Activates all hardware required to boot including:
- Chipsets
- Processors and Caches
- System Memory
- Internal Drives
- Graphics and Audio Controllers
- Internal Expansion Cards
UEFI ✔Correct Answer-The UEFI (Unified Extensible Firmware Interface) specification defines a
new model for the interface between PC OS and platform firmware.
Types of BIOS ✔Correct Answer-Tabbed BIOS
Tree BIOS
Accessing the BIOS ✔Correct Answer-1. Restart the computer.
2. When the Dell logo appears, tap F2 until the message Entering Setup appears. OR
1. Restart the computer.
2. When the Dell logo appears, tap the F12 key to access the One time boot menu.
3. From the menu options select "Enter Setup" and press the Enter key.
Accessing BIOS - Dell Venue Pro Tablets ✔Correct Answer-Press the Power button on the tablet.
, Before the Dell Logo is displayed, press the Volume Down button to get into System Setup.
Access FastBoot on Dell Venue Tablets ✔Correct Answer-To access FastBoot, press and hold the
Volume Down + Power button for 5 seconds. Release the Power button while continuing to hold the
Volume Down button for another 3 seconds.
FastBoot ✔Correct Answer-Fast boot is the Pre-Boot environment of Android that starts before
Android. Fast boot is used for reflashing the firmware without having to use the recovery mode, the
Fast boot option is not available on all Dell Venue Tablets
Factory Reset ✔Correct Answer-A Factory Data Reset wipes out all applications/widgets and other
data and only leave factory installed applications/ widgets and Images. Usually this could resolve
several issues for customers.
Factory Data Reset Procedureon Venue ✔Correct Answer-Press and hold the Volume Down +
Power button for 5 seconds.2. Release the Power button while continuing to hold the Volume Down
button for another 3 seconds.This loads FastBoot mode.
Then select Recovery
LED Flash (1,1) ✔Correct Answer-Fault Description - Bad MBD
Faults - Faulty Motherboard
LED Flash (1,2) ✔Correct Answer-Fault Description - Bad MB, PSU, or cabling
Faults - Faulty Motherboard, power Supply or cabling
LED Flash (1,3) ✔Correct Answer-Fault Description - Bad MBD, DIMMS, or CPU
Faults - Faulty Motherboard, Memory/RAM, or CPU
LED Flash (1,4) ✔Correct Answer-Fault Description - Bad coin cell
Faults - Bad coin cell battery
LED Flash (2,1) ✔Correct Answer-Fault Description - CPU
Faults - CPU failure
LED Flash (2,2) ✔Correct Answer-Fault Description - Motherboard: BIOS ROM failure
Faults - Motherboard covers BIOS corruption or ROM error
LED Flash (2,3) ✔Correct Answer-Fault Description - Memory
Faults - No Memory/RAM detected
LED Flash (2,4) ✔Correct Answer-Fault Description - Memory
Faults - Memory/RAM failure
LED Flash (2,5) ✔Correct Answer-Fault Description - Memory
Faults - Invalid memory installed
LED Flash (2,6) ✔Correct Answer-Fault Description - Motherboard: Chipset
Faults - Motherboard/Chipset Error
LED Flash (2,7) ✔Correct Answer-Fault Description - LCD
