2025||2026 Salesforce Administrator Certification practice
exam questions and verified answers with complete solutions
grade A+.
A - ANSWER: What should a system administrator use to disable access to a
custom application for a group of users?
Choose one answer
A. Profiles
B. Sharing rules
C. Web tabs
D. Page layouts
C - ANSWER: Universal Containers needs to track the manufacturer and model for
specific car companies.
How can the system administrator ensure that the manufacturer selected
influences the values available
for the model?
Choose one answer
A. Create the manufacturer field as a dependent picklist and the model as a
controlling picklist.
B. Create a lookup field from the manufacturer object to the model object.
C. Create the manufacturer field as a controlling picklist and the model as a
dependent picklist.
D. Create a multi-select picklist field that includes both manufacturers and models.
B - ANSWER: Sales representatives at Universal Containers need assistance from
product managers when selling
certain products. Product managers do not have access to opportunities, but need
to gain access when
they are assisting with a specific deal.
How can a system administrator accomplish this?
Choose one answer
A. Notify the product manager using opportunity update reminders.
B. Enable opportunity teams and allow users to add the product manager.
C. Use similar opportunities to show opportunities related to the product manager.
D. Enable account teams and allow users to add the product manager
AC - ANSWER: What should a system administrator consider before importing a
set of records into Salesforce?
Choose two answers
A. The import file should include a record owner for each record.
B. Currency field values will default to the personal currency of the record owner.
C. Data should be de-duplicated in the import file prior to import.
D. Validation rules are not triggered when importing data using the import wizard.
,BD - ANSWER: Which statement about custom summary formulas in reports is
true?
Choose two answers
A. Reports can be grouped by a custom summary formula result.
B. Custom summary formulas can reference a formula field within a report.
C. Custom summary formulas can reference another custom summary formula.
D. Custom summary formulas can be used in a report built from a custom report
type
AB - ANSWER: How can a user customize his or her view in Saleforce? (Select 2)
A. He or she can customize the tabs that are shown
B. He or she can customize how related lists on a page look
C. He or she can customize Salesforce on a mobile device
D. All of the above
A - ANSWER: The user interface (UI) settings are "global," and therefore apply to
all users in an org.
A. True
B. False
ABC - ANSWER: The Company Information page can tell you which of the following?
(Select 3)
A. Organization edition
B. Number of Salesforce licenses
C. Salesforce Organization ID
D. Number of inactive users
E. Number of System Administrators
BD - ANSWER: Which of the following actions cannot be completed on the Company
Information page? (Select 2)
A. Edit the city in which your organization is located
B. Modify the type of licenses your organization has
C. Edit the default locale for your organization
D. Restrict access to currency settings
E. Add or remove licenses
D - ANSWER: Locale settings control which of the following? (Select 1)
A. Time Zone
B. Number format
C. Name order
D. All of the above
B - ANSWER: It is possible to switch to a standard fiscal year from a custom fiscal
year.
A. True
B. False
,C - ANSWER: Once enabled, which of the following features cannot be disabled?
(Select 1)
A. Chatter
B. Advanced Currency Management
C. Custom Fiscal Year
D. Collapsible Sidebar
E. Lightning Experience
A - ANSWER: By default, all Salesforce orgs are set to a single currency.
A. True
B. False
B - ANSWER: A pre-built App from the AppExchange is always the first approach
you should take when you're looking to add functionality to your Salesforce
instance.
A. True
B. False
D - ANSWER: Which step should a system administrator take to remove an active
user from Salesforce? (Select 1)
A. Contact Salesforce customer support to have the user record deleted.
B. Overwrite the user record with a new user's information.
C. Deactivate the user record; the system will delete it in 30 days.
D. Deactivate the user record.
BD - ANSWER: Which of the following fields can you expect to find on user's record
detail page? (Select 2)
A. System Permissions
B. Locale
C. Reports
D. Role
E. All of the above
AB - ANSWER: Who has the permission to edit a chatter profile? (Select 2)
A. An Administrator
B. The individual user
C. A user's manager
D. Chatter profiles are not editable
B - ANSWER: Chatter external users can only interact in public or private Chatter
groups that they belong to.
A. True
B. False
B - ANSWER: You have a handful of users who don't have Salesforce licenses but
need access to all Chatter groups. They don't need to access any other Salesforce
information. What Chatter license should they have? (Select 1)
A. Chatter External license
, B. Chatter Free license
C. Chatter Only (Chatter Plus) license
D. Chatter Deluxe license
A - ANSWER: If a Salesforce object is a table, then each row represents what?
(Select 1)
A. Records
B. Fields
C. Related Lists
D. Objects
B - ANSWER: All of the following are advantages of Force.com objects except:
A. All object attributes are described with metadata, making it easy to create and
modify records programmatically or through a visual interface.
B. Every object in a Salesforce organization is automatically linked with all other
objects in the organization.
C. Objects can have relationship fields that define how records in an object relate to
records in another object.
D. Objects have built-in support for access management, validation, formulas, and
history tracking.
C - ANSWER: What's the difference between standard and custom objects?
A. Standard objects are limited to a standard set of fields; custom objects are made
up of custom fields.
B. Standard objects include standard layouts; custom objects allow you to change
their layouts.
C. Standard objects are included with Salesforce by default; custom objects are
objects that you create in your organization.
A - ANSWER: Objects can have all of the following types of custom fields, except:
A
Custom address
B
Picklist
C
Checkbox
Date/Time
C - ANSWER: Which of these types of relationship fields can you define in
Force.com?
A. Relational and Parent-Child
B. Link and Parent-Child
C. Lookup and Master-Detail
D. Relational and Master-Detail
AC - ANSWER: 1. How can a user have full access to a record? (Select 2)
A. Ownership
exam questions and verified answers with complete solutions
grade A+.
A - ANSWER: What should a system administrator use to disable access to a
custom application for a group of users?
Choose one answer
A. Profiles
B. Sharing rules
C. Web tabs
D. Page layouts
C - ANSWER: Universal Containers needs to track the manufacturer and model for
specific car companies.
How can the system administrator ensure that the manufacturer selected
influences the values available
for the model?
Choose one answer
A. Create the manufacturer field as a dependent picklist and the model as a
controlling picklist.
B. Create a lookup field from the manufacturer object to the model object.
C. Create the manufacturer field as a controlling picklist and the model as a
dependent picklist.
D. Create a multi-select picklist field that includes both manufacturers and models.
B - ANSWER: Sales representatives at Universal Containers need assistance from
product managers when selling
certain products. Product managers do not have access to opportunities, but need
to gain access when
they are assisting with a specific deal.
How can a system administrator accomplish this?
Choose one answer
A. Notify the product manager using opportunity update reminders.
B. Enable opportunity teams and allow users to add the product manager.
C. Use similar opportunities to show opportunities related to the product manager.
D. Enable account teams and allow users to add the product manager
AC - ANSWER: What should a system administrator consider before importing a
set of records into Salesforce?
Choose two answers
A. The import file should include a record owner for each record.
B. Currency field values will default to the personal currency of the record owner.
C. Data should be de-duplicated in the import file prior to import.
D. Validation rules are not triggered when importing data using the import wizard.
,BD - ANSWER: Which statement about custom summary formulas in reports is
true?
Choose two answers
A. Reports can be grouped by a custom summary formula result.
B. Custom summary formulas can reference a formula field within a report.
C. Custom summary formulas can reference another custom summary formula.
D. Custom summary formulas can be used in a report built from a custom report
type
AB - ANSWER: How can a user customize his or her view in Saleforce? (Select 2)
A. He or she can customize the tabs that are shown
B. He or she can customize how related lists on a page look
C. He or she can customize Salesforce on a mobile device
D. All of the above
A - ANSWER: The user interface (UI) settings are "global," and therefore apply to
all users in an org.
A. True
B. False
ABC - ANSWER: The Company Information page can tell you which of the following?
(Select 3)
A. Organization edition
B. Number of Salesforce licenses
C. Salesforce Organization ID
D. Number of inactive users
E. Number of System Administrators
BD - ANSWER: Which of the following actions cannot be completed on the Company
Information page? (Select 2)
A. Edit the city in which your organization is located
B. Modify the type of licenses your organization has
C. Edit the default locale for your organization
D. Restrict access to currency settings
E. Add or remove licenses
D - ANSWER: Locale settings control which of the following? (Select 1)
A. Time Zone
B. Number format
C. Name order
D. All of the above
B - ANSWER: It is possible to switch to a standard fiscal year from a custom fiscal
year.
A. True
B. False
,C - ANSWER: Once enabled, which of the following features cannot be disabled?
(Select 1)
A. Chatter
B. Advanced Currency Management
C. Custom Fiscal Year
D. Collapsible Sidebar
E. Lightning Experience
A - ANSWER: By default, all Salesforce orgs are set to a single currency.
A. True
B. False
B - ANSWER: A pre-built App from the AppExchange is always the first approach
you should take when you're looking to add functionality to your Salesforce
instance.
A. True
B. False
D - ANSWER: Which step should a system administrator take to remove an active
user from Salesforce? (Select 1)
A. Contact Salesforce customer support to have the user record deleted.
B. Overwrite the user record with a new user's information.
C. Deactivate the user record; the system will delete it in 30 days.
D. Deactivate the user record.
BD - ANSWER: Which of the following fields can you expect to find on user's record
detail page? (Select 2)
A. System Permissions
B. Locale
C. Reports
D. Role
E. All of the above
AB - ANSWER: Who has the permission to edit a chatter profile? (Select 2)
A. An Administrator
B. The individual user
C. A user's manager
D. Chatter profiles are not editable
B - ANSWER: Chatter external users can only interact in public or private Chatter
groups that they belong to.
A. True
B. False
B - ANSWER: You have a handful of users who don't have Salesforce licenses but
need access to all Chatter groups. They don't need to access any other Salesforce
information. What Chatter license should they have? (Select 1)
A. Chatter External license
, B. Chatter Free license
C. Chatter Only (Chatter Plus) license
D. Chatter Deluxe license
A - ANSWER: If a Salesforce object is a table, then each row represents what?
(Select 1)
A. Records
B. Fields
C. Related Lists
D. Objects
B - ANSWER: All of the following are advantages of Force.com objects except:
A. All object attributes are described with metadata, making it easy to create and
modify records programmatically or through a visual interface.
B. Every object in a Salesforce organization is automatically linked with all other
objects in the organization.
C. Objects can have relationship fields that define how records in an object relate to
records in another object.
D. Objects have built-in support for access management, validation, formulas, and
history tracking.
C - ANSWER: What's the difference between standard and custom objects?
A. Standard objects are limited to a standard set of fields; custom objects are made
up of custom fields.
B. Standard objects include standard layouts; custom objects allow you to change
their layouts.
C. Standard objects are included with Salesforce by default; custom objects are
objects that you create in your organization.
A - ANSWER: Objects can have all of the following types of custom fields, except:
A
Custom address
B
Picklist
C
Checkbox
Date/Time
C - ANSWER: Which of these types of relationship fields can you define in
Force.com?
A. Relational and Parent-Child
B. Link and Parent-Child
C. Lookup and Master-Detail
D. Relational and Master-Detail
AC - ANSWER: 1. How can a user have full access to a record? (Select 2)
A. Ownership
