GPSTC Officer Communication skills and Cultural ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Diversity Exam with verified detailed solutions ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Communication - correct answer✔✔The transmission of an idea from one person to another ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
with mutual understanding.
||\\//|| ||\\//||
Five basic components of Interpersonal Communication - correct answer✔✔Encoding,Sending
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
,ReceivingDecoding ,Feedback ||\\//||
"EFFECTIVE" interpersonal communications have three significant components - correct ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔The message intended ||\\//|| ||\\//||
The message sent
||\\//|| ||\\//||
The message received
||\\//|| ||\\//||
Elements that Influence Communication - correct answer✔✔Cues||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Distractions
Create a trusting environment ||\\//|| ||\\//|| ||\\//||
Verbal Communication - correct answer✔✔The most common form of communication
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Tone, pitch, and volume ||\\//|| ||\\//|| ||\\//||
Message intended is rarely the message sent ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
The verbal message is contradicted by the body language
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Paralanguage" - forms of communication - correct answer✔✔Facial expressions -Body ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
posture
Hand motions - Style of haircut
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
, Style of dress - How we drive ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Non Verbal cues we should be looking for - correct answer✔✔Posture
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Facial Expressions ||\\//||
Eye contact ||\\//||
Silence
Use of space ||\\//|| ||\\//||
In a law enforcement setting, a person's posture can tell us - correct answer✔✔If they are
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
ready to attack. ||\\//|| ||\\//||
If they have given up.
||\\//|| ||\\//|| ||\\//|| ||\\//||
If they are open to conversation.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
If they do not want to talk.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Types of listening skills - correct answer✔✔Selective ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Active
"Active Listener" - correct answer✔✔Stay focused ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Be patient ||\\//||
Be respectful ||\\//||
Ask for clarity ||\\//|| ||\\//||
Moments of Silence ||\\//|| ||\\//||
Qualities of effective communicators - correct answer✔✔Active listeners ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Patient
Sensitive
Diversity Exam with verified detailed solutions ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Communication - correct answer✔✔The transmission of an idea from one person to another ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
with mutual understanding.
||\\//|| ||\\//||
Five basic components of Interpersonal Communication - correct answer✔✔Encoding,Sending
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
,ReceivingDecoding ,Feedback ||\\//||
"EFFECTIVE" interpersonal communications have three significant components - correct ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔The message intended ||\\//|| ||\\//||
The message sent
||\\//|| ||\\//||
The message received
||\\//|| ||\\//||
Elements that Influence Communication - correct answer✔✔Cues||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Distractions
Create a trusting environment ||\\//|| ||\\//|| ||\\//||
Verbal Communication - correct answer✔✔The most common form of communication
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Tone, pitch, and volume ||\\//|| ||\\//|| ||\\//||
Message intended is rarely the message sent ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
The verbal message is contradicted by the body language
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Paralanguage" - forms of communication - correct answer✔✔Facial expressions -Body ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
posture
Hand motions - Style of haircut
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
, Style of dress - How we drive ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Non Verbal cues we should be looking for - correct answer✔✔Posture
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Facial Expressions ||\\//||
Eye contact ||\\//||
Silence
Use of space ||\\//|| ||\\//||
In a law enforcement setting, a person's posture can tell us - correct answer✔✔If they are
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
ready to attack. ||\\//|| ||\\//||
If they have given up.
||\\//|| ||\\//|| ||\\//|| ||\\//||
If they are open to conversation.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
If they do not want to talk.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Types of listening skills - correct answer✔✔Selective ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Active
"Active Listener" - correct answer✔✔Stay focused ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Be patient ||\\//||
Be respectful ||\\//||
Ask for clarity ||\\//|| ||\\//||
Moments of Silence ||\\//|| ||\\//||
Qualities of effective communicators - correct answer✔✔Active listeners ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Patient
Sensitive
