Module 8 - Cultural Diversity and Communication Exam with precise detailed solutions

Module 8 - Cultural Diversity and Communication ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||




Exam with precise detailed solutions ||\\//|| ||\\//|| ||\\//|| ||\\//||




intercultural communication - correct answer✔✔occurs when individuals or groups from ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||




different cultures communicate ||\\//|| ||\\//||




culture shock - correct answer✔✔feelings of stress and anxiety a person experiences when
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encountering a culture different from their own ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||




ethnocentrism - correct answer✔✔the belief that your cultural traditions and assumptions ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||




are superior to those of others
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- the opposite of other-orientation
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stereotype - correct answer✔✔A generalized belief about a group of people ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||




- to place a person or group into an inflexible, all-encompassing category
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prejudice - correct answer✔✔prejudging someone before you know all the facts
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- inhibits effective comm.
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- usually involves negative attitudes toward members of a specific social group or culture
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different communication codes - correct answer✔✔allowing differences in language and the
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interpretation of nonverbal cues to lead to misunderstanding ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||




assuming similarity - correct answer✔✔assuming that other people respond to situations as
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we do; failing to acknowledge and consider differences in culture and background
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, assuming differences - correct answer✔✔assuming that other people are always different
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from ourselves; failing to explore common values and experiences that can serve as bridges
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to better understanding
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intercultural communication competence - correct answer✔✔The ability to adapt your ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||




behaviour toward another person in ways that are appropriate to the other person's culture.
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develop appropriate knowledge - correct answer✔✔learn about a culture's world view
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ask questions and listen - correct answer✔✔reduce uncertainty by asking for clarification and
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listening to the answer
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third culture - correct answer✔✔common ground established when people from separate
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cultures create a third, "new," more comprehensive and inclusive culture
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tolerate ambiguity - correct answer✔✔take your time and expect some uncertainty
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mindful - correct answer✔✔being conscious of cultural differences rather than ignoring the
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differences



avoid negative judgments - correct answer✔✔resist thinking that your culture has all the
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answers



develop flexibility - correct answer✔✔learn to "go with the flow"
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become other-oriented - correct answer✔✔put yourself in the other person's mental and
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emotional mindset; adapt to others ||\\//|| ||\\//|| ||\\//|| ||\\//||




motivation - correct answer✔✔an internal state of readiness to respond to something ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||