WGU C208 Change Management and Innovation |
Assessment v1 Exam Questions Provided with A+
Graded Rationales Latest Updated 2026
Which three individuals within an organization could play the role of change agent
ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing a change
Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage)
to 5 (latest stage)
knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee
benefits program but is unsure how the employees will respond to these changes
Which type of change model should this person employ?
Descriptive
Which two statements characterize low end disruption
it is an innovation that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers
Communicating change initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational change?
a consistent vision of the end result of the change
, how should training be viewed during organizational change
as a worthwhile investment in a successful transition
How can a leader connect with employees to help sustain organizational change?
offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change?
Directing leaders to focus on profit-driven goals, market share, and employee satisfaction
What is a common cause for the failure of organizational change
unclear goals
Which role does creative tension play in organizational change according to Peter Senge?
It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational
change?
anger
which practice can lead to unconscious resistance to attempts at organizational change?
tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications
by being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black
and Gregersen?
Mental models can become barriers that prevent stakeholders' from perceiving the need for
change
Which scenario is an example of on e of Black and Gregersen's strategies for overcoming
barriers to change
A CEO champions a change process by both accepting responsibility and providing clear metrics
for the change initiatives
How should leaders view difficult questions and serious concerns from employees about change
initiatives
as indications that the leadership team has failed to plan appropriately
Assessment v1 Exam Questions Provided with A+
Graded Rationales Latest Updated 2026
Which three individuals within an organization could play the role of change agent
ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing a change
Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage)
to 5 (latest stage)
knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee
benefits program but is unsure how the employees will respond to these changes
Which type of change model should this person employ?
Descriptive
Which two statements characterize low end disruption
it is an innovation that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers
Communicating change initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational change?
a consistent vision of the end result of the change
, how should training be viewed during organizational change
as a worthwhile investment in a successful transition
How can a leader connect with employees to help sustain organizational change?
offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change?
Directing leaders to focus on profit-driven goals, market share, and employee satisfaction
What is a common cause for the failure of organizational change
unclear goals
Which role does creative tension play in organizational change according to Peter Senge?
It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational
change?
anger
which practice can lead to unconscious resistance to attempts at organizational change?
tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications
by being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black
and Gregersen?
Mental models can become barriers that prevent stakeholders' from perceiving the need for
change
Which scenario is an example of on e of Black and Gregersen's strategies for overcoming
barriers to change
A CEO champions a change process by both accepting responsibility and providing clear metrics
for the change initiatives
How should leaders view difficult questions and serious concerns from employees about change
initiatives
as indications that the leadership team has failed to plan appropriately
