WGU C215 Operations Management – Chapters 5 & 6 Study
Guide: Total Quality Management, Reliability & Quality Tools|
Rationales Verified A+ Graded Latest Updated 2026
Reliability. Ch 5
The probability that a part, product, or services will perform as intended.
Cause and effect diagrams. Ch 5
A chart that identifies potential causes of particular quality problems. Also called a fishbone
diagram.
Control chart. Ch 6
A graph that shows whether a sample of data falls within the common or normal range of
variation.
Robust design. Ch 5
A design that results in a product that can perform over a wide range of conditions. The idea is
that it is easier to design a product that can perform over a wide range of environmental
conditions than it is to control the environmental conditions.
Scatter diagram. Ch 5
Graphs that show how multiple variables relate.
What are characteristics of TQM?. Ch 5
TQM is the focus on identifying root causes of quality problems and correcting them at the
source, as opposed to inspecting the product after it has been made. TQM encompass the
entire organization and stresses that quality is customer driven. TQM attempts to embed quality
in every aspect of the organization. It is concerned with the technical aspects of quality as well
as the involvement of people in quality, such as customers, company employees, and suppliers.
Common Name for TQM based team work is?. Ch 5
Quality Circle
Support Services. Ch 5
Quality defined in terms of the support provided after the product services is purchased.
Taguchi loss function. Ch 5
, A U shaped figure that shows that the farther you get from your target result the larger the
costs to produce the product gets.
Developer of quality control charts. Ch 5
Walter Shewhart
Total Quality Management (TQM). Ch 5
A system of management that believes every staff member must strive to maintain a high
standard of work in every area of operation. The meaning of quality as defined by the
customer. It is really more of a quality culture than program.
Value for price paid. Ch 5
Quality defined in terms of consumer's perception of usefulness of service or product related to
prices paid.
Plan-do-study-act (PDSA) cycle. Ch 5
A diagram that describes the activities that need to be performed to incorporate continuous
improvement.
Total quality management. Ch 5
The meaning of quality as defined by the customer.
ISO 14000. Ch 5
Set of international standards & certification focused on environmental responsiblity
Customer defined quality. Ch 5
An integrated effort designed to improve quality performance at every level of the organization.
Flowchart. Ch 5
A schematic of the sequence of steps involved in a process.
External Failure costs. Ch 5
Costs incurred with product failures after they have been sold to customers. Such as warranty
claims, customer complaints, and cost of litigation.
Continuous improvement. Ch 5
A philosophy of never ending improvement.
Fitness for use. Ch 5
Guide: Total Quality Management, Reliability & Quality Tools|
Rationales Verified A+ Graded Latest Updated 2026
Reliability. Ch 5
The probability that a part, product, or services will perform as intended.
Cause and effect diagrams. Ch 5
A chart that identifies potential causes of particular quality problems. Also called a fishbone
diagram.
Control chart. Ch 6
A graph that shows whether a sample of data falls within the common or normal range of
variation.
Robust design. Ch 5
A design that results in a product that can perform over a wide range of conditions. The idea is
that it is easier to design a product that can perform over a wide range of environmental
conditions than it is to control the environmental conditions.
Scatter diagram. Ch 5
Graphs that show how multiple variables relate.
What are characteristics of TQM?. Ch 5
TQM is the focus on identifying root causes of quality problems and correcting them at the
source, as opposed to inspecting the product after it has been made. TQM encompass the
entire organization and stresses that quality is customer driven. TQM attempts to embed quality
in every aspect of the organization. It is concerned with the technical aspects of quality as well
as the involvement of people in quality, such as customers, company employees, and suppliers.
Common Name for TQM based team work is?. Ch 5
Quality Circle
Support Services. Ch 5
Quality defined in terms of the support provided after the product services is purchased.
Taguchi loss function. Ch 5
, A U shaped figure that shows that the farther you get from your target result the larger the
costs to produce the product gets.
Developer of quality control charts. Ch 5
Walter Shewhart
Total Quality Management (TQM). Ch 5
A system of management that believes every staff member must strive to maintain a high
standard of work in every area of operation. The meaning of quality as defined by the
customer. It is really more of a quality culture than program.
Value for price paid. Ch 5
Quality defined in terms of consumer's perception of usefulness of service or product related to
prices paid.
Plan-do-study-act (PDSA) cycle. Ch 5
A diagram that describes the activities that need to be performed to incorporate continuous
improvement.
Total quality management. Ch 5
The meaning of quality as defined by the customer.
ISO 14000. Ch 5
Set of international standards & certification focused on environmental responsiblity
Customer defined quality. Ch 5
An integrated effort designed to improve quality performance at every level of the organization.
Flowchart. Ch 5
A schematic of the sequence of steps involved in a process.
External Failure costs. Ch 5
Costs incurred with product failures after they have been sold to customers. Such as warranty
claims, customer complaints, and cost of litigation.
Continuous improvement. Ch 5
A philosophy of never ending improvement.
Fitness for use. Ch 5
