BUAD 304 FINAL EXAM (USC) QUESTIONS WITH
VERIFIED ANSWERS
What are the primary dimensions of diversity?
Inborn differences that have a significant and lifelong impact on socialization, such as
personality, race, and gender.
What are secondary dimensions of diversity?
External dimensions such as geographic location, income, religion, and appearance.
What does intersectionality refer to in the context of diversity?
The connected nature of different aspects of diversity, such as work content, work location, and
management status.
What are the two steps to realize the benefits of diversity?
1. Diversify the workforce by reducing bias. 2. Create an inclusive environment for diverse
employees.
Define stereotypes in the context of diversity.
Culturally produced, shared mental shortcuts that shape perception and behavior.
What is prejudice?
Emotions aroused when interacting with people from distinct social groups; biased evaluation
based on actual or perceived characteristics.
What is discrimination?
Unequal treatment of individuals or groups based on characteristics.
What is the access-and-legitimacy perspective?
Recognition that an organization's markets and constituencies are culturally diverse.
What are some options organizations have to manage diversity?
1. Include/exclude 2. Deny 3. Assimilate 4. Suppress 5. Isolate 6. Tolerate 7. Build Relationships
8. Foster Mutual Adaptation.
What are the three characteristics that describe groups and teams?
Dependence, accountability, and time.
When should an organization use teams?
When tasks and goals are interdependent, tasks are complex, flexibility is needed, or faster
response to change is required.
, What are work teams?
Intact teams that are hierarchically managed to perform the organization's tasks.
What are self-managed teams?
Intact work teams with the skills, autonomy, and information to manage their own task
performance.
What is Tuckman's Five-Stage Model of Group Development?
A model that includes the stages: Forming, Storming, Norming, Performing, and Adjourning.
What happens during the 'Storming' stage of Tuckman's model?
Individuals test the leader's policies and assumptions as they try to find their roles.
What is group cohesiveness?
The degree to which members feel part of the collective or 'we' of the group.
What is the 'Adjourning' stage in Tuckman's model?
The stage where the group's work is done and members move on to other things.
What is punctuated equilibrium in group development?
A model where groups establish periods of stable functioning until an event causes a dramatic
change in norms, roles, and objectives.
What are the elements of the Team Effectiveness Model?
Real team, compelling direction, enabling structure, social support from the organization, and
coaching.
What is social loafing?
The tendency for individual effort to decline as group size increases.
What are the three forms of trust in teams?
1. Contractual trust (trust of character) 2. Communication trust (trust of disclosure) 3.
Competence trust (trust of capability).
What are the 3 C's of effective teams?
1. Charters and strategies 2. Composition 3. Capacity.
What factors are important for designing and analyzing teams?
1. Organization support systems 2. Team composition 3. Team structure 4. Team process 5.
Team task 6. Team outcomes.
What does organization support systems refer to?
VERIFIED ANSWERS
What are the primary dimensions of diversity?
Inborn differences that have a significant and lifelong impact on socialization, such as
personality, race, and gender.
What are secondary dimensions of diversity?
External dimensions such as geographic location, income, religion, and appearance.
What does intersectionality refer to in the context of diversity?
The connected nature of different aspects of diversity, such as work content, work location, and
management status.
What are the two steps to realize the benefits of diversity?
1. Diversify the workforce by reducing bias. 2. Create an inclusive environment for diverse
employees.
Define stereotypes in the context of diversity.
Culturally produced, shared mental shortcuts that shape perception and behavior.
What is prejudice?
Emotions aroused when interacting with people from distinct social groups; biased evaluation
based on actual or perceived characteristics.
What is discrimination?
Unequal treatment of individuals or groups based on characteristics.
What is the access-and-legitimacy perspective?
Recognition that an organization's markets and constituencies are culturally diverse.
What are some options organizations have to manage diversity?
1. Include/exclude 2. Deny 3. Assimilate 4. Suppress 5. Isolate 6. Tolerate 7. Build Relationships
8. Foster Mutual Adaptation.
What are the three characteristics that describe groups and teams?
Dependence, accountability, and time.
When should an organization use teams?
When tasks and goals are interdependent, tasks are complex, flexibility is needed, or faster
response to change is required.
, What are work teams?
Intact teams that are hierarchically managed to perform the organization's tasks.
What are self-managed teams?
Intact work teams with the skills, autonomy, and information to manage their own task
performance.
What is Tuckman's Five-Stage Model of Group Development?
A model that includes the stages: Forming, Storming, Norming, Performing, and Adjourning.
What happens during the 'Storming' stage of Tuckman's model?
Individuals test the leader's policies and assumptions as they try to find their roles.
What is group cohesiveness?
The degree to which members feel part of the collective or 'we' of the group.
What is the 'Adjourning' stage in Tuckman's model?
The stage where the group's work is done and members move on to other things.
What is punctuated equilibrium in group development?
A model where groups establish periods of stable functioning until an event causes a dramatic
change in norms, roles, and objectives.
What are the elements of the Team Effectiveness Model?
Real team, compelling direction, enabling structure, social support from the organization, and
coaching.
What is social loafing?
The tendency for individual effort to decline as group size increases.
What are the three forms of trust in teams?
1. Contractual trust (trust of character) 2. Communication trust (trust of disclosure) 3.
Competence trust (trust of capability).
What are the 3 C's of effective teams?
1. Charters and strategies 2. Composition 3. Capacity.
What factors are important for designing and analyzing teams?
1. Organization support systems 2. Team composition 3. Team structure 4. Team process 5.
Team task 6. Team outcomes.
What does organization support systems refer to?
