OMGT 3123 ELLIS FINAL QUESTIONS AND ANSWERS
True or false :
A mechanism that identifies a firm's targeted customers and sets time frames and
performance objectives for the business is called a mission statement. - answers -false
True or false :
The operations and supply chain strategy is a functional strategy that is, by definition,
an infrastructural strategy. - answers -false
Structural elements of a business include: - answers -computer systems
Whether the product was made or service performed to specifications is a question of : -
answers -conformance quality
The firm's targeted customers, time frames, and performance objectives are identified
by their: - answers -business strategy
Which of the following is not a generic performance dimension of operations and supply
chain activities? - answers -social responsibility
The ability to produce a wide range of products or service is: - answers -mix flexibility
Damron inc., wants to purchase a shear for their sheet metal shop and chooses
dimensions of cost, reliability, and flexibility as critical to their long-term success. They
evaluate three different shears and rate their performance on each criterion on a scale
from 1 (poor) to 5 (excellent). What is the value index for the shear made by belsky
manufacturing? Dimension importance cost-4, reliability-2, flexibility-3. Belsky scores
are cost-1, reliability-5, flexibility-3. - answers -23
True or false :
A job shop manufacturing process is better suited to make a variety of products than a
continuous flow process. - answers -true
Products that are customized only at the very end of the manufacturing process are
known as: - answers -assemble - to - order
Products that use standard components but the final configuration of those components
is customer-specific are known as: - answers -make - to - order
The point where the customer interfaces directly with the service organization is: -
answers -the front room
, The process design team at a manufacturer has broken an assembly process into eight
basic steps, each with a required time, and predecessor as shown in the table. There
are 8 productive hours available in a day and the manufacturer wishes to produce 400
units.task time/predecessor,j/--,k 50/j,l 40/j, m 55/k&l,n 40/m,o 65/ m&p 25/n,r35/o,p
what is the theoretical minimum number of stations? - answers -five
True or false
A support process performs necessary, value-added activities of an organization. -
answers -false
True or false
Mapping creates a common understanding of process activities, their results, and who
performs the steps. - answers -true
True or false
The primary focus of a swim lane process map is to depict flows of objects, information,
and money. - answers -true
A set of tasks or activities that addresses the main value-added activities of an
organization is a: - answers -primary process
Mapping does not : - answers -provide a detailed view of all elements external to the
process
A car wash services 200 customers in a 4 hour span on a lovely saturday afternoon.
The car wash employs 5 washers at $6 per hour. An appropriate measure of
productivity is: - answers -1.7 cars / $
A maintenance worker maintains an alibi sheet of all work activities performed in an 8
hour shift. If the work standard is such that 90% efficiency is expected, what is the
actual amount of time that should be documented? - answers -7.2 hrs
Which of these steps is not part of the six sigma process sequence? - answers -design
Green belts have : - answers -more six sigma training than team members but less six
sigma training than black belts
True or false
Total quality management is the management of an entire organization so that it excels
in all quality dimensions that are important to customers. - answers -true
A quality perspective that focuses on whether or not a product was made or a service
was performed as intended is the: - answers -conformance perspective
The ________ dimension of quality asks how long a product can go between failures or
the need for maintenance. - answers -reliability
True or false :
A mechanism that identifies a firm's targeted customers and sets time frames and
performance objectives for the business is called a mission statement. - answers -false
True or false :
The operations and supply chain strategy is a functional strategy that is, by definition,
an infrastructural strategy. - answers -false
Structural elements of a business include: - answers -computer systems
Whether the product was made or service performed to specifications is a question of : -
answers -conformance quality
The firm's targeted customers, time frames, and performance objectives are identified
by their: - answers -business strategy
Which of the following is not a generic performance dimension of operations and supply
chain activities? - answers -social responsibility
The ability to produce a wide range of products or service is: - answers -mix flexibility
Damron inc., wants to purchase a shear for their sheet metal shop and chooses
dimensions of cost, reliability, and flexibility as critical to their long-term success. They
evaluate three different shears and rate their performance on each criterion on a scale
from 1 (poor) to 5 (excellent). What is the value index for the shear made by belsky
manufacturing? Dimension importance cost-4, reliability-2, flexibility-3. Belsky scores
are cost-1, reliability-5, flexibility-3. - answers -23
True or false :
A job shop manufacturing process is better suited to make a variety of products than a
continuous flow process. - answers -true
Products that are customized only at the very end of the manufacturing process are
known as: - answers -assemble - to - order
Products that use standard components but the final configuration of those components
is customer-specific are known as: - answers -make - to - order
The point where the customer interfaces directly with the service organization is: -
answers -the front room
, The process design team at a manufacturer has broken an assembly process into eight
basic steps, each with a required time, and predecessor as shown in the table. There
are 8 productive hours available in a day and the manufacturer wishes to produce 400
units.task time/predecessor,j/--,k 50/j,l 40/j, m 55/k&l,n 40/m,o 65/ m&p 25/n,r35/o,p
what is the theoretical minimum number of stations? - answers -five
True or false
A support process performs necessary, value-added activities of an organization. -
answers -false
True or false
Mapping creates a common understanding of process activities, their results, and who
performs the steps. - answers -true
True or false
The primary focus of a swim lane process map is to depict flows of objects, information,
and money. - answers -true
A set of tasks or activities that addresses the main value-added activities of an
organization is a: - answers -primary process
Mapping does not : - answers -provide a detailed view of all elements external to the
process
A car wash services 200 customers in a 4 hour span on a lovely saturday afternoon.
The car wash employs 5 washers at $6 per hour. An appropriate measure of
productivity is: - answers -1.7 cars / $
A maintenance worker maintains an alibi sheet of all work activities performed in an 8
hour shift. If the work standard is such that 90% efficiency is expected, what is the
actual amount of time that should be documented? - answers -7.2 hrs
Which of these steps is not part of the six sigma process sequence? - answers -design
Green belts have : - answers -more six sigma training than team members but less six
sigma training than black belts
True or false
Total quality management is the management of an entire organization so that it excels
in all quality dimensions that are important to customers. - answers -true
A quality perspective that focuses on whether or not a product was made or a service
was performed as intended is the: - answers -conformance perspective
The ________ dimension of quality asks how long a product can go between failures or
the need for maintenance. - answers -reliability
