OMGT 3123 FINAL EXAM QUESTION AND ANSWERS
False - Answers -A mechanism that identifies a firm's targeted customers and sets time
frames and performance objectives for the business is called a mission statement
False - Answers -The operations and supply chain strategy is a functional strategy that
is, by definition, an infrastructural strategy
Computer Systems - Answers -Structural elements of a business include
Conformance Quality - Answers -Whether the product was made or service performed
to specifications is a question of
Business Strategy - Answers -The firm's targeted customers, time frames, and
performance objectives are identified by their
7.2 Hours - Answers -A maintenance worker maintains an alibi sheet of all work
activities performed in an 8 hour shift. If the work standard is such that 90% efficiency is
expected, what is the actual amount of time that should be documented?
Design - Answers -Which of these steps is NOT part of the Six Sigma process
sequence?
True - Answers -Green belts have more 6 sigma training than team members but less 6
sigma training than black belt.
True - Answers -Total Quality Management is the management of an entire
organization so that it excels in all quality dimensions that are important to customers
Conformance Perspective - Answers -A quality perspective that focuses on whether or
not a product was made or a service was performed as intended is the:
True - Answers -The reliability dimension of a quality asks how long a product can go
between failures or the need for maintenance
Cost Reduction - Answers -Which of the following is NOT a core idea of total quality
management?
True - Answers -The break-even formula (FC/R - VC) does not include a provision for a
price break if a customer purchases a large quantity
95 Bottles/minute - Answers -A bottling machine has a theoretical capacity of 100
bottles per minute. During every ten hour shift it operates continuously but is shut down
once for 30 minutes for cleaning, inspection, and lubrication. What is its rated capacity?
False - Answers -A mechanism that identifies a firm's targeted customers and sets time
frames and performance objectives for the business is called a mission statement
False - Answers -The operations and supply chain strategy is a functional strategy that
is, by definition, an infrastructural strategy
Computer Systems - Answers -Structural elements of a business include
Conformance Quality - Answers -Whether the product was made or service performed
to specifications is a question of
Business Strategy - Answers -The firm's targeted customers, time frames, and
performance objectives are identified by their
7.2 Hours - Answers -A maintenance worker maintains an alibi sheet of all work
activities performed in an 8 hour shift. If the work standard is such that 90% efficiency is
expected, what is the actual amount of time that should be documented?
Design - Answers -Which of these steps is NOT part of the Six Sigma process
sequence?
True - Answers -Green belts have more 6 sigma training than team members but less 6
sigma training than black belt.
True - Answers -Total Quality Management is the management of an entire
organization so that it excels in all quality dimensions that are important to customers
Conformance Perspective - Answers -A quality perspective that focuses on whether or
not a product was made or a service was performed as intended is the:
True - Answers -The reliability dimension of a quality asks how long a product can go
between failures or the need for maintenance
Cost Reduction - Answers -Which of the following is NOT a core idea of total quality
management?
True - Answers -The break-even formula (FC/R - VC) does not include a provision for a
price break if a customer purchases a large quantity
95 Bottles/minute - Answers -A bottling machine has a theoretical capacity of 100
bottles per minute. During every ten hour shift it operates continuously but is shut down
once for 30 minutes for cleaning, inspection, and lubrication. What is its rated capacity?
