Online Instructor’s Manual
to accompany
Introduction to Hospitality
9th Edition
John R. Walker, Luana Nanu
Boston Columbus Hoboken Indianapolis New York San Francisco
Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris
Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong
Kong Seoul Singapore Taipei Tokyo
, _______________________________________________________________________
Copyright © 2023 by Pearson Education, Inc. 221 River Street,
Hoboken, NJ 07030. All Rights Reserved. Printed in the United States of America.
This publication is protected by copyright, and permission should be obtained from the
publisher prior to any prohibited reproduction, storage in a retrieval system, or
transmission in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise. For information regarding permissions, request forms and the
appropriate contacts within the Pearson Education Global Rights & Permissions
Department, please visit www.pearsoned.com/permissions/.
www.pearsonhighered.com
, Table of Contents
Part I Introducing Hospitality and Lodging
1.
Online Instructor’s Manual 1
Introduction to Hospitality 1
9th Edition 1
John R. Walker, Luana Nanu 1
Table of Contents iii
To My Esteemed Colleagues: 1
Revel 1
Chapter One 3
Introducing Hospitality 3
I. Chapter 1 Revel Digital Exercises/Assessments 3
II. Chapter Objectives 3
II. Key Teaching Elements/Chapter Outline/Lecture Suggestions 5
IV. Teaching Techniques/Classroom Exercises 10
V. Answers to Chapter 1 Review Questions 11
VI. Mini-Case Discussion Question Answer 12
VII. Case Study for Chapter 1 13
VIII. Lesson Plans for Chapter 1 13
Chapter Two 16
The Hotel Business 16
I. Chapter 2 Revel Digital Exercises/Assessments 16
II. Chapter Objectives 16
III. Key Teaching Elements/Chapter Outline/Lecture Suggestions 16
IV. Teaching Techniques/Classroom Exercises 22
V. Answers to Chapter 2 Review Questions 22
VI. Mini-Case Discussion Question Answer 23
VII. Case Study for Chapter 2 23
VIII. Lesson Plans for Chapter 2 25
Chapter Three 28
Rooms Division 28
I. Chapter 3 Revel Digital Exercises/Assessments 28
II. Chapter Objectives 28
II. Key Teaching Elements/Chapter Outline/Lecture Suggestions 29
iii
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, IV. Teaching Techniques/Classroom Exercises 37
V. Answers to Chapter 3 Review Questions 37
VI. Mini-Case Discussion Question Answer 39
VII. Case Study for Chapter 3 39
VIII. Lesson Plans for Chapter 3 40
Chapter Four 44
Food and Beverage 44
I. Chapter 4 Revel Digital Exercises/Assessments 44
II. Chapter Objectives 44
III. Key Teaching Elements/Chapter Outline/Lecture Suggestions 44
IV. Teaching Techniques/Classroom Exercises 51
V. Answers to Chapter 4 Review Questions 51
VI. Mini-Case Discussion Question Answer 51
VII. Case Study for Chapter 4 52
VIII. Lesson Plans for Chapter 4 54
Chapter Five 58
Beverages 58
I. Chapter 5 Revel Digital Exercises/Assessments 58
II. Chapter Objectives 58
III. Key Teaching Elements/Chapter Outline/Lecture Suggestions 59
Beer 61
IV. Teaching Techniques/Classroom Exercises 67
Class Survey 68
V. Answers to Chapter 5 Review Questions 68
VI. Mini-Case Discussion Question Answers 71
VII. Case Study for Chapter 5 71
VIII. Lesson Plans for Chapter 5 72
Chapter Six 76
The Restaurant Business 76
I. Chapter 6 Revel Digital Exercises/Assessments 76
II. Chapter Objectives 76
III. Key Teaching Elements/Chapter Outline/lecture Suggestions 76
IV. Teaching Techniques/Classroom Exercises 84
V. Answers to Chapter 6 Review Questions 87
VI. Mini-Case Discussion Question Answer 87
VII. Case Study for Chapter 6 88
iv
Copyright © 2024 Pearson Education, Inc.
to accompany
Introduction to Hospitality
9th Edition
John R. Walker, Luana Nanu
Boston Columbus Hoboken Indianapolis New York San Francisco
Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris
Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong
Kong Seoul Singapore Taipei Tokyo
, _______________________________________________________________________
Copyright © 2023 by Pearson Education, Inc. 221 River Street,
Hoboken, NJ 07030. All Rights Reserved. Printed in the United States of America.
This publication is protected by copyright, and permission should be obtained from the
publisher prior to any prohibited reproduction, storage in a retrieval system, or
transmission in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise. For information regarding permissions, request forms and the
appropriate contacts within the Pearson Education Global Rights & Permissions
Department, please visit www.pearsoned.com/permissions/.
www.pearsonhighered.com
, Table of Contents
Part I Introducing Hospitality and Lodging
1.
Online Instructor’s Manual 1
Introduction to Hospitality 1
9th Edition 1
John R. Walker, Luana Nanu 1
Table of Contents iii
To My Esteemed Colleagues: 1
Revel 1
Chapter One 3
Introducing Hospitality 3
I. Chapter 1 Revel Digital Exercises/Assessments 3
II. Chapter Objectives 3
II. Key Teaching Elements/Chapter Outline/Lecture Suggestions 5
IV. Teaching Techniques/Classroom Exercises 10
V. Answers to Chapter 1 Review Questions 11
VI. Mini-Case Discussion Question Answer 12
VII. Case Study for Chapter 1 13
VIII. Lesson Plans for Chapter 1 13
Chapter Two 16
The Hotel Business 16
I. Chapter 2 Revel Digital Exercises/Assessments 16
II. Chapter Objectives 16
III. Key Teaching Elements/Chapter Outline/Lecture Suggestions 16
IV. Teaching Techniques/Classroom Exercises 22
V. Answers to Chapter 2 Review Questions 22
VI. Mini-Case Discussion Question Answer 23
VII. Case Study for Chapter 2 23
VIII. Lesson Plans for Chapter 2 25
Chapter Three 28
Rooms Division 28
I. Chapter 3 Revel Digital Exercises/Assessments 28
II. Chapter Objectives 28
II. Key Teaching Elements/Chapter Outline/Lecture Suggestions 29
iii
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, IV. Teaching Techniques/Classroom Exercises 37
V. Answers to Chapter 3 Review Questions 37
VI. Mini-Case Discussion Question Answer 39
VII. Case Study for Chapter 3 39
VIII. Lesson Plans for Chapter 3 40
Chapter Four 44
Food and Beverage 44
I. Chapter 4 Revel Digital Exercises/Assessments 44
II. Chapter Objectives 44
III. Key Teaching Elements/Chapter Outline/Lecture Suggestions 44
IV. Teaching Techniques/Classroom Exercises 51
V. Answers to Chapter 4 Review Questions 51
VI. Mini-Case Discussion Question Answer 51
VII. Case Study for Chapter 4 52
VIII. Lesson Plans for Chapter 4 54
Chapter Five 58
Beverages 58
I. Chapter 5 Revel Digital Exercises/Assessments 58
II. Chapter Objectives 58
III. Key Teaching Elements/Chapter Outline/Lecture Suggestions 59
Beer 61
IV. Teaching Techniques/Classroom Exercises 67
Class Survey 68
V. Answers to Chapter 5 Review Questions 68
VI. Mini-Case Discussion Question Answers 71
VII. Case Study for Chapter 5 71
VIII. Lesson Plans for Chapter 5 72
Chapter Six 76
The Restaurant Business 76
I. Chapter 6 Revel Digital Exercises/Assessments 76
II. Chapter Objectives 76
III. Key Teaching Elements/Chapter Outline/lecture Suggestions 76
IV. Teaching Techniques/Classroom Exercises 84
V. Answers to Chapter 6 Review Questions 87
VI. Mini-Case Discussion Question Answer 87
VII. Case Study for Chapter 6 88
iv
Copyright © 2024 Pearson Education, Inc.
