NHA - CERTIFIED MEDICAL ADMINISTRATIVE
ASSISTANT (CMAA) STUDY GUIDE AVTEC
EXAM QUESTIONS AND ANSWERS
Computer Scheduling
Electronic appointment book
Book Scheduling
Hard copy appointment book
Wave Booking
Patients are scheduled at the same time each hour to create short-term flexibility each hour.
Modified Wave Booking
Wave booking can be modified in a couple of different ways. One example of this approach is to
schedule two patients to come at 9 a.m. and one patient at 9:30 a.m. This hourly cycle is repeated
throughout the day.
Double Booking
Two patients are scheduled to come at the same time to see the same physician.
Stream/time-Specific Scheduling
Scheduling patients for specific times at regular intervals. The amount of time allotted depends
on the reason for the visit.
Open Booking (tidal wave scheduling)
Patients are not scheduled for a specific time, but told to come in at intermittent times. They are
seen in the order in which the arrive.
Cluster or Categorization Booking
Booking a number of patients who have specific needs together at the same time of day.
Matrix
A grid with time slots blocked out when physicians are unavailable or the office is closed.
Template
A document with a preset format that is used as a starting point so that it does not have e
recreated each time.
Screening System
, Procedures to prioritize the urgency of a call to determine when the patient should be seen.
Certified Mail
First-class mail that also gives the mail added protection by offering insurance, tracking, and
return receipt options.
Appointment Cards
Used to remind patients of scheduled appointments and to eliminate misunderstandings about
dates and time.
Health Insurance Portability and Accountability Act (HIPAA) of 1996
Legislation that includes Title II, the first parameters designed to protect the privacy and security
of patient information.
What are three advantages of computer scheduling?
Display available and scheduled times; length and type of appointment required and day or time
preferences.
When scheduling appointments, what factors need to be taken into account?
The needs of the patient, the habits and preferences of the provider, and the capacity of the
facility.
Electronic Medical Record (EMR)
An electronic record of health information that is created, added to, managed, and reviewed by
authorized providers and staff within a single health care organization.
Advance Directive Form
Document that spells out what kind of treatment a patient wants in the event that he can't speak
for himself. Also known as living will.
Protected Health Information (PHI)
Information about health status or health care that can be linked to a specific individual.
What are three types of demographics?
Name, address, and marital status.
Health Insurance
Financial support for medical needs, hospitalization, medically necessary diagnostic tests and
procedures, and may kinds of preventive services.
Electronic Health Record (EHR)
ASSISTANT (CMAA) STUDY GUIDE AVTEC
EXAM QUESTIONS AND ANSWERS
Computer Scheduling
Electronic appointment book
Book Scheduling
Hard copy appointment book
Wave Booking
Patients are scheduled at the same time each hour to create short-term flexibility each hour.
Modified Wave Booking
Wave booking can be modified in a couple of different ways. One example of this approach is to
schedule two patients to come at 9 a.m. and one patient at 9:30 a.m. This hourly cycle is repeated
throughout the day.
Double Booking
Two patients are scheduled to come at the same time to see the same physician.
Stream/time-Specific Scheduling
Scheduling patients for specific times at regular intervals. The amount of time allotted depends
on the reason for the visit.
Open Booking (tidal wave scheduling)
Patients are not scheduled for a specific time, but told to come in at intermittent times. They are
seen in the order in which the arrive.
Cluster or Categorization Booking
Booking a number of patients who have specific needs together at the same time of day.
Matrix
A grid with time slots blocked out when physicians are unavailable or the office is closed.
Template
A document with a preset format that is used as a starting point so that it does not have e
recreated each time.
Screening System
, Procedures to prioritize the urgency of a call to determine when the patient should be seen.
Certified Mail
First-class mail that also gives the mail added protection by offering insurance, tracking, and
return receipt options.
Appointment Cards
Used to remind patients of scheduled appointments and to eliminate misunderstandings about
dates and time.
Health Insurance Portability and Accountability Act (HIPAA) of 1996
Legislation that includes Title II, the first parameters designed to protect the privacy and security
of patient information.
What are three advantages of computer scheduling?
Display available and scheduled times; length and type of appointment required and day or time
preferences.
When scheduling appointments, what factors need to be taken into account?
The needs of the patient, the habits and preferences of the provider, and the capacity of the
facility.
Electronic Medical Record (EMR)
An electronic record of health information that is created, added to, managed, and reviewed by
authorized providers and staff within a single health care organization.
Advance Directive Form
Document that spells out what kind of treatment a patient wants in the event that he can't speak
for himself. Also known as living will.
Protected Health Information (PHI)
Information about health status or health care that can be linked to a specific individual.
What are three types of demographics?
Name, address, and marital status.
Health Insurance
Financial support for medical needs, hospitalization, medically necessary diagnostic tests and
procedures, and may kinds of preventive services.
Electronic Health Record (EHR)
