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Test Bank: Successful Writing at Work (12th Edition) by Philip C. Kolin – Complete Chapters 1-16 Questions & Answers

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Excel in your professional writing and business communication courses with this comprehensive test bank for the 12th Edition of "Successful Writing at Work" by Philip C. Kolin. This resource covers foundational to advanced concepts in workplace communication, ensuring mastery of the 3-x-3 writing process (prewriting, drafting, and revising). Key Topics and Competencies Covered: • The Writing Process: Understanding audience needs, determining purpose, and generating ideas through brainstorming. It details the transition from rough drafts to proofreading for accuracy and professional appearance. • Professional Documents: In-depth coverage of writing instructions (using clear commands and safety warnings), internal/external proposals, and responding to Requests for Proposals (RFPs). • Job Search Strategies: Essential tools for the modern job seeker, including tips for resumes, letters of application, and navigating the job interview process effectively. • Teamwork and Collaboration: Guidance on team writing, stages of group development (forming, storming, norming, performing), and using digital tools like Wikis and Google Docs for collaboration. • Effective Business Communication: Mastery of the "you" view, using the active voice for clarity, and selecting the appropriate communication channel for specific messages. • Research and Analysis: Differences between primary research (interviews, observations) and secondary research (databases, articles), as well as methods to avoid plagiarism. • Business and Industry Economics: Specialized sections on Porter’s Five Forces (threat of new entrants, buyer power, etc.), Sarbanes-Oxley Act provisions, and financial statement analysis. This document provides verified answers and insights into organizational communication, ethics, and layout-and-design principles, making it an indispensable tool for students and professionals alike.

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Test Bank For Successful Writing at Work 12th
Edition by Philip C. Kolin Chapter 1-16.



The first step in preparing to write is to determine you
(A) audience
(B) format
(C) needs
(D) purpose - ANSWER-(D) purpose

The purpose statement both addresses a problem from the writer's point
of view and takes ______ into consideration.

A. persuasiveness
B. the writing environment
C. the audience's needs
D. organization - ANSWER-C. The audience's needs

When considering your audience, you should try to answer all of the
following questions except:

A. Who is your audience and what is the most appropriate medium to
reach them?
B. Will your writing create admiration in your audience?
C. What do you want your audience to know, to believe, or to be able to
do after reading your writing?
D. Does your writing acknowledge other or contrary points of view
about the subject? - ANSWER-B. Will your writing create admiration in
your audience?

,2|Page


Even a good idea will fail to get support from the audience if the writer
does not take the ____________ both inside and outside the organization
into account.

A. circumstances
B. priorities
C. relationships
D. finances - ANSWER-A. circumstances

A useful way to generate ideas for your writing is called ________.

A. the self-interview technique.
B. brainstorming.
C. the P and A game.
D. the writer's checklist. - ANSWER-B. Brainstorming

Your ________ is the degree of detail you decide is necessary to cover
each item in your list of ideas.

A. range
B. ethics
C. scope
D. minutia - ANSWER-C. scope

All of the following are possible ways to organize your writing except

A. most to least interesting, or vice versa.
B. chronologically.
C. comparison of one item to one or more other items.
D. most to least important, or vice versa. - ANSWER-A. most to least
interesting or vice versa

What is the primary purpose of a first draft?

A. To get your writing as perfect as possible the first time around.

,3|Page


B. To focus on content, leaving issues of organization for the revision.
C. To simply get something down on paper.
D. To get all the needed information down in a reasonably organized
manner. - ANSWER-D. To get all the needed information down in a
reasonably organized manner

Which of the following techniques might be used to revise your writing?

A. Waiting until the next morning to evaluate your work.
B. Getting feedback from a coworker.
C. Proofreading for grammatical and mechanical errors.
D. All of the above - ANSWER-D. All of the above

Which of the following are legitimate reasons to use formatting
techniques such as headings?

A. To highlight key ideas.
B. To introduce subtopics.
C. To guide your reader through your writing.
D. All of the above. - ANSWER-D. All of the above

To write accurate instructions, you must thoroughly understand the task
you are describing. How can you accomplish this?

A. Perform the operation yourself and take notes on each step.
B. Watch someone else perform the operation and take notes on each
step.
C. Question someone who knows the procedure and record their
responses.
D. All of the above - ANSWER-D. All of the above

When writing instructions, can you ever use specialized vocabulary and
abbreviations?

A. Yes, for coworkers.

, 4|Page


B. Yes, for consumers.
C. Yes, for international readers.
D. No. Avoid specialized terms and use plain language throughout. -
ANSWER-A. Yes for coworkers

Many instructions for product assembly are organized into four parts:
Introduction, ______________, Procedure, and Conclusion.

A. Safety Precautions
B. Required Equipment and Materials
C. About This Manual
D. Audience and Purpose - ANSWER-B. Required Equipment and
Materials

Make instructions clear and concise by

A. writing them as commands.
B. leaving out articles, pronouns, and verbs.
C. shortening sentences.
D. using the passive voice. - ANSWER-A. writing them as commands

Instructions must warn of all risks and hazards. An adequate warning
must

A. identify the hazard and the potential seriousness of the risk.
B. give the likely results of ignoring the warning.
C. describe how to avoid the hazard and thus the injury.
D. all of the above. - ANSWER-D. all of the above

When cautioning a reader about what not to do, you must use

A. a cartoon.
B. uppercase or bold letters.
C. a slash through the image.

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