4A0 CDC All Self Test Questions Exam With Questions and Correct Answers
What are the five basic principles of the Air Force's organizational structure? - Answer-
Emphasis on wartime task, functional grouping, lean organizational structures, skip-echelon
structure, and standard levels.
When did the Air Force Medical Service align the structure to mirror the line of the Air Force
and what was the organizational structure name changed to? - Answer-In 1993, it was
changed to Objective Medical Group.
What considerations did working groups use as a basis for developing a streamlined,
consistent MTF organizational structure from a clinic to a medical group? - Answer-AEF.
What are the AFMS objectives? - Answer-To enhance our ability to deliver better care, better
health, and the best value while staying true to our core mission.
What Air Force Medical Service objective encourages health behaviors through a health-
based culture to enhance resilient and human performance, while reducing illness and
injury? - Answer-Better health.
What Air Force Medical Service objective supports optimal medical readiness for all Airmen
and ensures Air Force medics are current, trained, and equipped to deliver "Trusted Care,
Anywhere" in? - Answer-Readiness.
What is the function of the Air Force Surgeon General? - Answer-Advises both the SECAF and
CSAF on medical matters pertaining to Air Force Operations and readiness. A small staff that
includes that includes two forward operating agencies, AFMOA and AFMSA, support the SG.
What are two examples of a forward operating agency? - Answer-AFMOA and AFMSA.
What are the five types of military treatment facilities? - Answer-The typical clinic model,
hospital or medical center, medical wing, limited scope medical facility, and medical
squadron.
,What squadrons are allowed in an MTF? - Answer-Medical operations squadron, dental
squadron, aerospace operations squadron, inpatient operations squadron, surgical
operations squadron, diagnostics, and therapeutics squadron
What are some flights you would find in the medical support squadron? - Answer-Resource
management, medical logistics, medical information services, personnel and administration,
TOPA, readiness, pharmacy, clinical laboratory, nutritional medicine, diagnostics and
therapeutics, histopathology, readiness, and diagnostic imaging.
What are some examples of external customers? What are examples of internal customers?
- Answer-External customers include patients, couriers, and insurance company. Internal
customers include coworkers, supervisors, and others in your squadron such as doctors or
nurses.
What are the two ways you communicate with your customers when you are face-to-face? -
Answer-Verbally and nonverbally.
What factors should you consider when verbally communicating with a customer? - Answer-
Tone of voice, enunciation, word choice, keep your customers informed, and build rapport
What is the most important customer service skill? - Answer-Listening.
Within how many rings should you answer the phone? - Answer-3-5 rings.
What is the first thing you should do when you answer the phone and call someone? -
Answer-Identify yourself.
What steps should you take when dealing with difficult situations? - Answer-Listen to your
customer attentively, show empathy, solve the problem, and take them to the patient
advocate or supervisor.
,What are the two types of e-mail? - Answer-Organizational and individual.
What is a draft? - Answer-An initial plan towards your final product
What is the first step in developing our correspondence? - Answer-Determine the purpose of
the correspondence
What are the three general purposes of all Air Force writing? - Answer-To direct, inform (or
question) or persuade
What is the purpose of a letter explaining what to do when filing laboratory reports? -
Answer-To direct
What is the purpose of a memorandum explaining why physical fitness is important? -
Answer-To persuade
What is the purpose if you are explaining how to report to the commander? - Answer-To
inform (or overlapping of informative and directive)
When thinking about your receivers, what questions do you ask? - Answer-How much does
my receiver know about the subject I am presenting? What response do I want from my
receiver after reading the correspondence? What tone should I use to get my point across?
What must happen first before writing an outline? - Answer-Collect the information you are
passing on and then organize it.
What three parts is the correspondence broken down to? - Answer-Introduction, body,
conclusion
When editing, on what areas should you concentrate? - Answer-Technical accuracy,
coverage, arrangement, and readability
, What are your concerns when editing for technical accuracy and coverage? - Answer-Is
enough information included? Are details correct? Are irrelevant or too many details
included-is the point made?
What should your topic sentence do? - Answer-This sentence, which is usually the first
sentence, is the subject and main idea of the paragraph
How can you get rid of needless "which" and "that" in your writing? - Answer-Dropping them
or rewriting slightly
What are the functions of AF Form 1768, Staff Summary Sheet? - Answer-It introduces,
summarizes, coordinates, or obtains approval or signatures on correspondence. It's a brief
summary (preferably one page) stating the purpose, pertinent background information,
rationale, and discussion necessary to justify the action desired.
How do you ensure someone has received and read e-mail correspondence? - Answer-By
requesting a delivery and read receipt
How do you request a response via e-mail? - Answer-Use the 'Use Voting Buttons" option
under 'Tracking'.
What tool is used for leadership to evaluate programs and processes that impact the
delivery of safe, quality healthcare in their area of responsibility? - Answer-Self-inspection
What is a private, non-profit organization that assists ambulatory healthcare organizations in
improving the quality of care provided to patients? - Answer-AAAHC.
What is used to score all applicable elements of HSI, AAAHC, and applicable national patient
safety goals? - Answer-MITC
Who appoints the MTF self-inspection program manager? - Answer-The MTF/CC.
What are the five basic principles of the Air Force's organizational structure? - Answer-
Emphasis on wartime task, functional grouping, lean organizational structures, skip-echelon
structure, and standard levels.
When did the Air Force Medical Service align the structure to mirror the line of the Air Force
and what was the organizational structure name changed to? - Answer-In 1993, it was
changed to Objective Medical Group.
What considerations did working groups use as a basis for developing a streamlined,
consistent MTF organizational structure from a clinic to a medical group? - Answer-AEF.
What are the AFMS objectives? - Answer-To enhance our ability to deliver better care, better
health, and the best value while staying true to our core mission.
What Air Force Medical Service objective encourages health behaviors through a health-
based culture to enhance resilient and human performance, while reducing illness and
injury? - Answer-Better health.
What Air Force Medical Service objective supports optimal medical readiness for all Airmen
and ensures Air Force medics are current, trained, and equipped to deliver "Trusted Care,
Anywhere" in? - Answer-Readiness.
What is the function of the Air Force Surgeon General? - Answer-Advises both the SECAF and
CSAF on medical matters pertaining to Air Force Operations and readiness. A small staff that
includes that includes two forward operating agencies, AFMOA and AFMSA, support the SG.
What are two examples of a forward operating agency? - Answer-AFMOA and AFMSA.
What are the five types of military treatment facilities? - Answer-The typical clinic model,
hospital or medical center, medical wing, limited scope medical facility, and medical
squadron.
,What squadrons are allowed in an MTF? - Answer-Medical operations squadron, dental
squadron, aerospace operations squadron, inpatient operations squadron, surgical
operations squadron, diagnostics, and therapeutics squadron
What are some flights you would find in the medical support squadron? - Answer-Resource
management, medical logistics, medical information services, personnel and administration,
TOPA, readiness, pharmacy, clinical laboratory, nutritional medicine, diagnostics and
therapeutics, histopathology, readiness, and diagnostic imaging.
What are some examples of external customers? What are examples of internal customers?
- Answer-External customers include patients, couriers, and insurance company. Internal
customers include coworkers, supervisors, and others in your squadron such as doctors or
nurses.
What are the two ways you communicate with your customers when you are face-to-face? -
Answer-Verbally and nonverbally.
What factors should you consider when verbally communicating with a customer? - Answer-
Tone of voice, enunciation, word choice, keep your customers informed, and build rapport
What is the most important customer service skill? - Answer-Listening.
Within how many rings should you answer the phone? - Answer-3-5 rings.
What is the first thing you should do when you answer the phone and call someone? -
Answer-Identify yourself.
What steps should you take when dealing with difficult situations? - Answer-Listen to your
customer attentively, show empathy, solve the problem, and take them to the patient
advocate or supervisor.
,What are the two types of e-mail? - Answer-Organizational and individual.
What is a draft? - Answer-An initial plan towards your final product
What is the first step in developing our correspondence? - Answer-Determine the purpose of
the correspondence
What are the three general purposes of all Air Force writing? - Answer-To direct, inform (or
question) or persuade
What is the purpose of a letter explaining what to do when filing laboratory reports? -
Answer-To direct
What is the purpose of a memorandum explaining why physical fitness is important? -
Answer-To persuade
What is the purpose if you are explaining how to report to the commander? - Answer-To
inform (or overlapping of informative and directive)
When thinking about your receivers, what questions do you ask? - Answer-How much does
my receiver know about the subject I am presenting? What response do I want from my
receiver after reading the correspondence? What tone should I use to get my point across?
What must happen first before writing an outline? - Answer-Collect the information you are
passing on and then organize it.
What three parts is the correspondence broken down to? - Answer-Introduction, body,
conclusion
When editing, on what areas should you concentrate? - Answer-Technical accuracy,
coverage, arrangement, and readability
, What are your concerns when editing for technical accuracy and coverage? - Answer-Is
enough information included? Are details correct? Are irrelevant or too many details
included-is the point made?
What should your topic sentence do? - Answer-This sentence, which is usually the first
sentence, is the subject and main idea of the paragraph
How can you get rid of needless "which" and "that" in your writing? - Answer-Dropping them
or rewriting slightly
What are the functions of AF Form 1768, Staff Summary Sheet? - Answer-It introduces,
summarizes, coordinates, or obtains approval or signatures on correspondence. It's a brief
summary (preferably one page) stating the purpose, pertinent background information,
rationale, and discussion necessary to justify the action desired.
How do you ensure someone has received and read e-mail correspondence? - Answer-By
requesting a delivery and read receipt
How do you request a response via e-mail? - Answer-Use the 'Use Voting Buttons" option
under 'Tracking'.
What tool is used for leadership to evaluate programs and processes that impact the
delivery of safe, quality healthcare in their area of responsibility? - Answer-Self-inspection
What is a private, non-profit organization that assists ambulatory healthcare organizations in
improving the quality of care provided to patients? - Answer-AAAHC.
What is used to score all applicable elements of HSI, AAAHC, and applicable national patient
safety goals? - Answer-MITC
Who appoints the MTF self-inspection program manager? - Answer-The MTF/CC.
