D072 Fundamentals for Success in Business Study Guide
Questions and Answers
Question 1
Ability
Correct Answer
Possession of the means to do something
Question 2
Active Listening
Correct Answer
Giving the sender full, undisrupted attention with the intention of fully receiving his or her message
Question 3
Aggressive Communicator
Correct Answer
Forceful communication style often carried out in a loud and hostile manner
Page 1 of 35
,Question 4
Assertive communicator
Correct Answer
Productive communication style used by those who express their ideas while listening attentively to others
Question 5
Attraction-Selection-Attrition (A-S-A)
Correct Answer
A theory holding that (1) Individuals are attracted to organization whose members are similar to themselves in terms of
personality, values, interests and other attribute; (2) organizations are more likely to select those who possess knowledge,
skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are
more likely to leave
Question 6
Attrition
Correct Answer
The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or
death
Page 2 of 35
,Question 7
Autocratic Style
Correct Answer
Leadership style that keeps close control over subordinates and does not seek much input from others
Question 8
Barrier to Effective Communication
Correct Answer
Factor that prevents the receiver from receiving and understanding the message accurately
Question 9
Behavioral Event Interviews
Correct Answer
Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach
helps establish a development plan
Question 10
Channel
Correct Answer
Means of passing information from sender to recipient, such as via face-to-face meeting or telephone calls
Page 3 of 35
, Question 11
Code of Ethics
Correct Answer
Guide that publicly sets out an organization's key values and ethical obligations
Question 12
Coercive power
Correct Answer
Ability to take something away or punish someone for noncompliance
Question 13
Communication
Correct Answer
Sharing understanding and meanings via oral, nonverbal, and written forms
Question 14
Communication Style
Correct Answer
Dominant way in which an individual interacts and exchanges information with others
Page 4 of 35
Questions and Answers
Question 1
Ability
Correct Answer
Possession of the means to do something
Question 2
Active Listening
Correct Answer
Giving the sender full, undisrupted attention with the intention of fully receiving his or her message
Question 3
Aggressive Communicator
Correct Answer
Forceful communication style often carried out in a loud and hostile manner
Page 1 of 35
,Question 4
Assertive communicator
Correct Answer
Productive communication style used by those who express their ideas while listening attentively to others
Question 5
Attraction-Selection-Attrition (A-S-A)
Correct Answer
A theory holding that (1) Individuals are attracted to organization whose members are similar to themselves in terms of
personality, values, interests and other attribute; (2) organizations are more likely to select those who possess knowledge,
skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are
more likely to leave
Question 6
Attrition
Correct Answer
The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or
death
Page 2 of 35
,Question 7
Autocratic Style
Correct Answer
Leadership style that keeps close control over subordinates and does not seek much input from others
Question 8
Barrier to Effective Communication
Correct Answer
Factor that prevents the receiver from receiving and understanding the message accurately
Question 9
Behavioral Event Interviews
Correct Answer
Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach
helps establish a development plan
Question 10
Channel
Correct Answer
Means of passing information from sender to recipient, such as via face-to-face meeting or telephone calls
Page 3 of 35
, Question 11
Code of Ethics
Correct Answer
Guide that publicly sets out an organization's key values and ethical obligations
Question 12
Coercive power
Correct Answer
Ability to take something away or punish someone for noncompliance
Question 13
Communication
Correct Answer
Sharing understanding and meanings via oral, nonverbal, and written forms
Question 14
Communication Style
Correct Answer
Dominant way in which an individual interacts and exchanges information with others
Page 4 of 35
