RELIABLE SOLUTIONS GRADED A+
◍ What statement describes a classic principle of characterizing
effective change implementation?
A. revision of the change goal and process is non-negotiable
B. the change recipients understand they do not own the change
C. the recipients of the change anticipate benefits from the change
D. Agreement may not exist within the work group about the benefit
of a change. Answer: ANS. C
◍ Which structured communication system is commonly used in
healthcare settings?
A. SBAR
B. PASS
C. RACE
D. APIE. Answer: A. SBAR
◍ When making a request of the healthcare provider or suggesting a
specific medication, lab test, or radiologic examination for a patient,
what part of the SBAT system is the nurse applying?
A. Situation
,B. Background
C. Assessment
D. Recommendations. Answer: ANS. D
◍ Which behavior represents a commitment to a colleague's
perspective, respects the real message, identifies differences, and
commonly seeks solutions to resolve areas of difference?
A. compromise
B. active listening
C. acknowledgment
D. commitment to resolution. Answer: ANS. D
◍ In healthcare organizations, which area of character development is
most often identified in followers?
A. trust
B. communication
C. giving feedback
D. providing feedback. Answer: ANS. B
◍ When a healthcare organization needs to resolve problems to create
the best possible work environment, which intervention would help
the organization function smoothly?
,A. feedback
B. team building
C. communication
D. corrective action. Answer: ANS. B
◍ Which core competency for interprofessional collaboration was
developed by an expert panel? SATA
A. roles/responsibilities
B. collaborative practice
C. teams and teamwork
D. interprofessional communication
E. values/ethics for interprofessional practice. Answer: ANS. A, C, D,
E
◍ Which strategy would the nurse manager use when providing
feedback to staff members?
A. work to not be defensive
B. approach with the best of intentions
C. clarify anything that may not be clear
D. focus on how the manager would like to receive the message.
Answer: ANS. D
, ◍ To communicate effectively, which behavior would team members
needs to be willing to do? SATA
A. confront issues
B. openly express ideas and feelings
C. use interactive skills to accomplish tasks
D. work together in a respectful. civil manner
E. maintain personal relationships with each other. Answer: ANS, A,
B, C, D
◍ Which conflict management strategy helps healthcare teams reflect
on the actions of self and others and assimilate knowledge, skills, and
attitudes?
A. debriefing
B. acknowledgment
C. positive communication
D. negative communication. Answer: ANS. A
◍ When calling the healthcare provider about a change in a patient's
condition, the nurse employs which part of the SBAR system to
provide information relevant to a patient's current situation, including
vital signs, mental status, chief complaint, pain level, and physical
assessment?
A. situation