communication and cultural diversity WB Chapter 4 ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Exam with verified detailed solutions
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
List the three basic steps of communication
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Sending a message; receiving a message; providing feedback ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Why is feedback an important part of communication?
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Feedback lets the sender know the message was received and understood ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
With whom must nursing assistants be able to communicate?
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Supervisors, the care team, residents, and family members ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Which three things are needed for communication to take place?
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
sender, receiver, feedback ||\\//|| ||\\//||
The three-step process of communication occurs
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
over and over ||\\//|| ||\\//||
Which of the following is an example of nonverbal communication?
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Pointing to a glass of water ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
,Verbal communication includes ||\\//|| ||\\//||
speaking
Types of nonverbal communication include
||\\//|| ||\\//|| ||\\//|| ||\\//||
facial expressions ||\\//||
Which of the following is an example of s confusion or conflicting message (saying one thing
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
and meaning another)?
||\\//|| ||\\//||
Ms. Jones agrees with her nursing assistant when she says it is a nice day but Ms. Jones
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
looks angry ||\\//||
In previous questions, how could the NA clarify the confusing or conflicting message?
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
State what the NA has observed and ask if the observation is correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Using an impatient tone (Positive/Negative)
||\\//|| ||\\//|| ||\\//|| ||\\//||
negative
Smiling
Positive
, Leaning forward in a chair
||\\//|| ||\\//|| ||\\//|| ||\\//||
positive
Glancing repeatedly at a watch (Positive/Negative)
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
negative
Sitting up straight (Positive/Negative)
||\\//|| ||\\//|| ||\\//||
positive
Slouching
Negative
Crossing arms in front of the body
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
negitive
Listening carefully ||\\//||
positive
Nodding the head ||\\//|| ||\\//||
Exam with verified detailed solutions
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
List the three basic steps of communication
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Sending a message; receiving a message; providing feedback ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Why is feedback an important part of communication?
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Feedback lets the sender know the message was received and understood ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
With whom must nursing assistants be able to communicate?
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Supervisors, the care team, residents, and family members ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Which three things are needed for communication to take place?
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
sender, receiver, feedback ||\\//|| ||\\//||
The three-step process of communication occurs
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
over and over ||\\//|| ||\\//||
Which of the following is an example of nonverbal communication?
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Pointing to a glass of water ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
,Verbal communication includes ||\\//|| ||\\//||
speaking
Types of nonverbal communication include
||\\//|| ||\\//|| ||\\//|| ||\\//||
facial expressions ||\\//||
Which of the following is an example of s confusion or conflicting message (saying one thing
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
and meaning another)?
||\\//|| ||\\//||
Ms. Jones agrees with her nursing assistant when she says it is a nice day but Ms. Jones
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
looks angry ||\\//||
In previous questions, how could the NA clarify the confusing or conflicting message?
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
State what the NA has observed and ask if the observation is correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Using an impatient tone (Positive/Negative)
||\\//|| ||\\//|| ||\\//|| ||\\//||
negative
Smiling
Positive
, Leaning forward in a chair
||\\//|| ||\\//|| ||\\//|| ||\\//||
positive
Glancing repeatedly at a watch (Positive/Negative)
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
negative
Sitting up straight (Positive/Negative)
||\\//|| ||\\//|| ||\\//||
positive
Slouching
Negative
Crossing arms in front of the body
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
negitive
Listening carefully ||\\//||
positive
Nodding the head ||\\//|| ||\\//||
