WGU C207 - MODULE 4 EXAM QUESTIONS WELL ANSWERED LATEST UPDATE 2026
What result do business quality teams expect when using quality tools? - Answers Minimize errors
through collection and analysis of data
A local restaurant is attempting to reduce the time from taking a customer's order to delivery of the
order. Which quality tool should the restaurant use to study their order process? - Answers Flow
Chart
Which type of quality activity would assess capabilities and recommend process design changes as
preventive action? - Answers Quality assurance activity
Which of the Seven Basic Quality Tools is used to exhibit the relationship between two variables? -
Answers Scatter Diagram
Which quality tool is an organized method for collecting data? - Answers Check Sheet
After collecting data and performing statistical analysis in a company's assembly department, a quality
team recommends processing changes to reduce defects. The team proposes a pilot program to
evaluate the effectiveness of their recommendations. Which step of the Plan-Do-Check-Act model
does the pilot program represent? - Answers Do
Which statement is not true of the Seven Basic Tools of Quality? - Answers The tools are based on
statistics
A maker of computer chips develops a new training program to assure that quality standards are met.
Which of the following activities is the training program an example of? - Answers Quality assurance
activity
A recent poll of 519 adults who flew in the past year found they ranked the following as their number
1 complaint: cramped seats (45), cost (16), fear of flying (57), security measures (119), poor service
(12), connecting flight problems (8), overcrowded planes (42), late planes (57), food (7), and other
(51). Which technique would be used display a ranking of the complaints? - Answers Pareto chart
Which two statements describe how a process approach and a commitment to continuous
improvement enhance quality? - Answers Efficiently achieving results
Creates the best possible product
A SIPOC diagram helps you manage quality in which of the following ways? - Answers It helps you
understand how process elements fit together.
Your quality management processes should monitor ________. - Answers both the products you
make and the processes you use to make them
Statistical process control relies on _________ to analyze results. - Answers metrics
What is quality management? - Answers an approach to uncover customer needs and expectations
and to adjust work to meet those needs to the highest extent possible
What is the PDCA cycle used for? - Answers to gather information and test options on a small scale
before implementing changes on a large scale
A process decision program chart is a ________. - Answers tree diagram that shows potential
countermeasures or options for solving problems
Why is it helpful for an organization to use a process approach in managing its quality activities? -
Answers It helps to create consistent, predictable outcomes.
Which "New" tool would best show scheduling problems? - Answers a network diagram
A Pareto chart is a type of ________. - Answers histogram
In a prioritization matrix, the weighting factor is ________the option ranking to get the weighted
score for each cell in the matrix. - Answers multiplied by
How do you determine the early finish date for an activity in a network diagram? - Answers Add the
duration of the activity to the early start date.
A team has just completed its cause-and-effect diagram and now wants to decide which of the root
causes that they uncovered is the key driver to focus on, as they develop a solution to their problem.
What tool should they use? - Answers an interrelationship digraph
Your quality management processes should monitor ________. - Answers both the products you
make and the processes you use to make them
Which of the following statements about metrics is false? - Answers Metrics can help expose trends
but teams must use statistics—not metrics—to uncover root causes.
What result do business quality teams expect when using quality tools? - Answers Minimize errors
through collection and analysis of data
A local restaurant is attempting to reduce the time from taking a customer's order to delivery of the
order. Which quality tool should the restaurant use to study their order process? - Answers Flow
Chart
Which type of quality activity would assess capabilities and recommend process design changes as
preventive action? - Answers Quality assurance activity
Which of the Seven Basic Quality Tools is used to exhibit the relationship between two variables? -
Answers Scatter Diagram
Which quality tool is an organized method for collecting data? - Answers Check Sheet
After collecting data and performing statistical analysis in a company's assembly department, a quality
team recommends processing changes to reduce defects. The team proposes a pilot program to
evaluate the effectiveness of their recommendations. Which step of the Plan-Do-Check-Act model
does the pilot program represent? - Answers Do
Which statement is not true of the Seven Basic Tools of Quality? - Answers The tools are based on
statistics
A maker of computer chips develops a new training program to assure that quality standards are met.
Which of the following activities is the training program an example of? - Answers Quality assurance
activity
A recent poll of 519 adults who flew in the past year found they ranked the following as their number
1 complaint: cramped seats (45), cost (16), fear of flying (57), security measures (119), poor service
(12), connecting flight problems (8), overcrowded planes (42), late planes (57), food (7), and other
(51). Which technique would be used display a ranking of the complaints? - Answers Pareto chart
Which two statements describe how a process approach and a commitment to continuous
improvement enhance quality? - Answers Efficiently achieving results
Creates the best possible product
A SIPOC diagram helps you manage quality in which of the following ways? - Answers It helps you
understand how process elements fit together.
Your quality management processes should monitor ________. - Answers both the products you
make and the processes you use to make them
Statistical process control relies on _________ to analyze results. - Answers metrics
What is quality management? - Answers an approach to uncover customer needs and expectations
and to adjust work to meet those needs to the highest extent possible
What is the PDCA cycle used for? - Answers to gather information and test options on a small scale
before implementing changes on a large scale
A process decision program chart is a ________. - Answers tree diagram that shows potential
countermeasures or options for solving problems
Why is it helpful for an organization to use a process approach in managing its quality activities? -
Answers It helps to create consistent, predictable outcomes.
Which "New" tool would best show scheduling problems? - Answers a network diagram
A Pareto chart is a type of ________. - Answers histogram
In a prioritization matrix, the weighting factor is ________the option ranking to get the weighted
score for each cell in the matrix. - Answers multiplied by
How do you determine the early finish date for an activity in a network diagram? - Answers Add the
duration of the activity to the early start date.
A team has just completed its cause-and-effect diagram and now wants to decide which of the root
causes that they uncovered is the key driver to focus on, as they develop a solution to their problem.
What tool should they use? - Answers an interrelationship digraph
Your quality management processes should monitor ________. - Answers both the products you
make and the processes you use to make them
Which of the following statements about metrics is false? - Answers Metrics can help expose trends
but teams must use statistics—not metrics—to uncover root causes.
