Test Bank – Employee Training & Development, 9th Edition | Raymond Noe

Test Bank for
Employee Training & Development 9th Edition By Raymond Noe
Chapter 1-11 Answers are at the End of Each Chapter

Chapter 1
Student name:__________
1) Name and describe the different ways that learning occurs in a company.


Question Details
Accessibility : Keyboard Navigation
Learning Objective : 01-02 Draw a figure or diagram and explain how training, development, informal l
Difficulty : 2 Medium
Gradable : manual



2) Name and describe the four types of capital described in the text and identify which are
most directly influenced by training and development?



Question Details
Accessibility : Keyboard Navigation
Learning Objective : 01-02 Draw a figure or diagram and explain how training, development, informal l
Difficulty : 2 Medium
Gradable : manual




3) Describe why some have criticized the Instruction System Design (ISD) model.


Question Details
Accessibility : Keyboard Navigation
Learning Objective : 01-03 Discuss various aspects of the training design process.
Difficulty : 2 Medium
Gradable : manual




4) What is the relationship between diversity, inclusion, and equity?

,Question Details
Accessibility : Keyboard Navigation
Difficulty : 2 Medium
Learning Objective : 01-01 Discuss the forces influencing the workplace and learning and explain how
Gradable : manual




5) How has the COVID-19 pandemic influenced current and future training practices?


Question Details
Accessibility : Keyboard Navigation
Learning Objective : 01-03 Discuss various aspects of the training design process.
Difficulty : 2 Medium
Gradable : manual



6) Describe the core values of Total Quality Management (TQM).




Question Details
Accessibility : Keyboard Navigation
Difficulty : 2 Medium
Learning Objective : 01-01 Discuss the forces influencing the workplace and learning and explain how
Gradable : manual



7) __________ refers to training, formal education, job experiences, relationships, and
assessments of personality, skills, and abilities that help employees prepare for future jobs or
positions.
7) ______


A) Knowledge management
B) Formal training
C) Development
D) Succession planning

,Question Details
Accessibility : Keyboard Navigation
Difficulty : 1 Easy
Learning Objective : 01-02 Draw a figure or diagram and explain how training, development, informal l
Gradable : automatic




8) Which of the following statements is true of human capital?
8) ______


A) Human capital is an organization’s tangible asset.
B) It is easy to imitate or purchase an organization’s human capital.
C) Motivation to deliver high-quality products and services is a part of human capital.
D) Human capital is standardized in companies.



Question Details
Accessibility : Keyboard Navigation
Difficulty : 1 Easy
Learning Objective : 01-02 Draw a figure or diagram and explain how training, development, informal l
Gradable : automatic




9) Informal learning __________.
9) ______


A) is developed and organized by a company
B) is not required for the development of human capital
C) cannot be controlled by the employees
D) leads to the effective development of tacit knowledge



Question Details
Accessibility : Keyboard Navigation
Difficulty : 1 Easy
Learning Objective : 01-02 Draw a figure or diagram and explain how training, development, informal l
Gradable : automatic

, 10) Which of the following is true of tacit knowledge?
10) ______


A) It is easily codified and transferred from person-to-person.
B) Formulas and definitions are examples of tacit knowledge.
C) It is best acquired through formal training and development.
D) It is best acquired through informal learning.



Question Details
Accessibility : Keyboard Navigation
Difficulty : 1 Easy
Learning Objective : 01-02 Draw a figure or diagram and explain how training, development, informal l
Gradable : automatic




11) __________ is an example of tacit knowledge.
11) ______


A) Personal knowledge based on experience
B) Knowledge of formal processes
C) Knowledge of definitions
D) Knowledge of formulas



Question Details
Accessibility : Keyboard Navigation
Difficulty : 1 Easy
Learning Objective : 01-02 Draw a figure or diagram and explain how training, development, informal l
Gradable : automatic




12) __________ refers to a systematic approach for developing training programs.
12) ______