Page 1 of 60
CHICK-FIL-A CERTIFIED TRAINER
KNOWLEDGE TEST COMPLETE CURRENT
TESTING QUESTION AND DETAILED
CORRECT ANSWER (VERIFIED) TOP-RATED
A+.
CHICK-FIL-A
Ace your Chick-fil-A Certified Trainer Knowledge Test by
mastering training methodologies, operational standards, and
leadership principles for team development. This exam
evaluates your ability to effectively onboard, coach, and certify
new team members in brand excellence. It is specifically
designed to qualify you as a trainer who upholds Chick-fil-A's
service and quality culture.
how is a team member apron related to food safety? ✓
✓...... ANSWER ....... *team member should avoid
touching apron while working with food
*team member should not let soiled apron touch clean
dishes
*cooked/ready-to-eat food should not come in contact with
soiled apron
, Page 2 of 60
*a loose apron could come in contact with food, and this
should be avoided
which of the following statements can correctly be made
about team member fingernails? ✓ ✓...... ANSWER .......
*fingernails must not extend beyond fingertips
*false fingernails are not allowed in resturant
*fingernail polish is acceptable only in guest service areas
and must be a solid color
-Which of the following statements correctly describes
preparing to brew tea? ✓ ✓...... ANSWER ....... *place
clean, dry 22 qt container onto brewer base in preparation
for brewing tea
- team member should remove from refrigerator only amount
of ingredients that can be prepared/assembled within ✓
✓...... ANSWER ....... 30 min
What is create raving fans? ✓ ✓...... ANSWER ....... both
a & b- Chick-fil-A's business strategy, practives and
principles utilized by truett cathy for more than 65 years
, Page 3 of 60
-Which of the following statements can correctly be made
about Icedream mix? ✓ ✓...... ANSWER ....... *Pouches
of Icedream mix must be chilled for a minimum of 48 hours
before use
*Each pouch of Icedream must be shaken before opening it
Shelf life for ingredients and holding time for finished
products have been carefully calculated to ensure that
guests receive fresh, safe food, so Team Member should
always observe these guidelines completely. ✓ ✓......
ANSWER ....... true
-Which of the following is something Team Member should
never do with towels? (Select all that apply.) ✓ ✓......
ANSWER ....... *Never place towels saturated with dirt or
oil into sanitizer bucket
*Never use a dripping towel -- wring it out first
, Page 4 of 60
*Never use disposable towels designated for Restrooms in
any other part of Restaurant
*Never re-use towels that have been used on a
contaminated surface for other tasks
If guest seeks nutritional information, what resources can
Team Member suggest? ✓ ✓...... ANSWER ....... * D. all
of the above
A. POS printout
B. Printed copy of Chick-fil-A Nutritional Guide
C.Nutritional information available on Chick-fil-A One app
- Chick-fil-A's approach to cleaning is _____. ✓ ✓......
ANSWER ....... Do it right and do it regularly
When you realize that guest has arrived at Restaurant to pick
up a mobile order, which of the following questions is
appropriate? (Select all that apply.) ✓ ✓...... ANSWER .......
*"Have you already checked in on the Chick-fil-A One app? &
*"What is the name on your order?"
CHICK-FIL-A CERTIFIED TRAINER
KNOWLEDGE TEST COMPLETE CURRENT
TESTING QUESTION AND DETAILED
CORRECT ANSWER (VERIFIED) TOP-RATED
A+.
CHICK-FIL-A
Ace your Chick-fil-A Certified Trainer Knowledge Test by
mastering training methodologies, operational standards, and
leadership principles for team development. This exam
evaluates your ability to effectively onboard, coach, and certify
new team members in brand excellence. It is specifically
designed to qualify you as a trainer who upholds Chick-fil-A's
service and quality culture.
how is a team member apron related to food safety? ✓
✓...... ANSWER ....... *team member should avoid
touching apron while working with food
*team member should not let soiled apron touch clean
dishes
*cooked/ready-to-eat food should not come in contact with
soiled apron
, Page 2 of 60
*a loose apron could come in contact with food, and this
should be avoided
which of the following statements can correctly be made
about team member fingernails? ✓ ✓...... ANSWER .......
*fingernails must not extend beyond fingertips
*false fingernails are not allowed in resturant
*fingernail polish is acceptable only in guest service areas
and must be a solid color
-Which of the following statements correctly describes
preparing to brew tea? ✓ ✓...... ANSWER ....... *place
clean, dry 22 qt container onto brewer base in preparation
for brewing tea
- team member should remove from refrigerator only amount
of ingredients that can be prepared/assembled within ✓
✓...... ANSWER ....... 30 min
What is create raving fans? ✓ ✓...... ANSWER ....... both
a & b- Chick-fil-A's business strategy, practives and
principles utilized by truett cathy for more than 65 years
, Page 3 of 60
-Which of the following statements can correctly be made
about Icedream mix? ✓ ✓...... ANSWER ....... *Pouches
of Icedream mix must be chilled for a minimum of 48 hours
before use
*Each pouch of Icedream must be shaken before opening it
Shelf life for ingredients and holding time for finished
products have been carefully calculated to ensure that
guests receive fresh, safe food, so Team Member should
always observe these guidelines completely. ✓ ✓......
ANSWER ....... true
-Which of the following is something Team Member should
never do with towels? (Select all that apply.) ✓ ✓......
ANSWER ....... *Never place towels saturated with dirt or
oil into sanitizer bucket
*Never use a dripping towel -- wring it out first
, Page 4 of 60
*Never use disposable towels designated for Restrooms in
any other part of Restaurant
*Never re-use towels that have been used on a
contaminated surface for other tasks
If guest seeks nutritional information, what resources can
Team Member suggest? ✓ ✓...... ANSWER ....... * D. all
of the above
A. POS printout
B. Printed copy of Chick-fil-A Nutritional Guide
C.Nutritional information available on Chick-fil-A One app
- Chick-fil-A's approach to cleaning is _____. ✓ ✓......
ANSWER ....... Do it right and do it regularly
When you realize that guest has arrived at Restaurant to pick
up a mobile order, which of the following questions is
appropriate? (Select all that apply.) ✓ ✓...... ANSWER .......
*"Have you already checked in on the Chick-fil-A One app? &
*"What is the name on your order?"
