Page 1 of 9
CHICK-FIL-A LEVEL 1 TEST: CUSTOMER
SERVICE, FOOD SAFETY, AND HOSPITALITY
COMPLETE CURRENT TESTING QUESTION
AND DETAILED CORRECT ANSWER
(VERIFIED) TOP-RATED A+.
CHICK-FIL-A
Ace your Chick-fil-A Level 1 Test by mastering customer service
excellence, food safety protocols, and core hospitality
principles. This exam evaluates your ability to deliver
exceptional service while maintaining the highest standards of
quality and cleanliness. It is specifically designed to certify team
members in the foundational practices that define the Chick-fil-
A brand experience.
What is the corporate purpose of Chick-fil-A? ✓ ✓......
ANSWER ....... To glorify God by being faithful stewards
of all that is entrusted to us and to have a positive influence
on all who come in contact with Chick-fil-A.
What are the four ways to win the hearts of guests? ✓ ✓......
ANSWER ....... Clean and Safe Environment, Great Food,
Fast and Accurate Service, Genuine Hospitality.
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What is the Core 4? ✓ ✓...... ANSWER ....... Create eye
contact, Share a smile, Speak with a friendly tone, Always
say 'My Pleasure!'.
What is the H.E.A.R.D Model? ✓ ✓...... ANSWER .......
Hear, Empathize, Apologize, Resolve, Delight.
What should you do if you are tardy? ✓ ✓...... ANSWER
....... Call your store and inform a manager.
What is the Temperature Danger Zone? ✓ ✓...... ANSWER
....... 40-140 degrees F.
What is the required cooking temperature for chicken? ✓
✓...... ANSWER ....... Chicken must be cooked to 165
degrees and must hold this temperature for 15 seconds.
What is the store policy on cell phones? ✓ ✓...... ANSWER
....... Cell phones are never to be used while on the
clock. If your phone is on you while working, it must be
silenced or off.
CHICK-FIL-A LEVEL 1 TEST: CUSTOMER
SERVICE, FOOD SAFETY, AND HOSPITALITY
COMPLETE CURRENT TESTING QUESTION
AND DETAILED CORRECT ANSWER
(VERIFIED) TOP-RATED A+.
CHICK-FIL-A
Ace your Chick-fil-A Level 1 Test by mastering customer service
excellence, food safety protocols, and core hospitality
principles. This exam evaluates your ability to deliver
exceptional service while maintaining the highest standards of
quality and cleanliness. It is specifically designed to certify team
members in the foundational practices that define the Chick-fil-
A brand experience.
What is the corporate purpose of Chick-fil-A? ✓ ✓......
ANSWER ....... To glorify God by being faithful stewards
of all that is entrusted to us and to have a positive influence
on all who come in contact with Chick-fil-A.
What are the four ways to win the hearts of guests? ✓ ✓......
ANSWER ....... Clean and Safe Environment, Great Food,
Fast and Accurate Service, Genuine Hospitality.
, Page 2 of 9
What is the Core 4? ✓ ✓...... ANSWER ....... Create eye
contact, Share a smile, Speak with a friendly tone, Always
say 'My Pleasure!'.
What is the H.E.A.R.D Model? ✓ ✓...... ANSWER .......
Hear, Empathize, Apologize, Resolve, Delight.
What should you do if you are tardy? ✓ ✓...... ANSWER
....... Call your store and inform a manager.
What is the Temperature Danger Zone? ✓ ✓...... ANSWER
....... 40-140 degrees F.
What is the required cooking temperature for chicken? ✓
✓...... ANSWER ....... Chicken must be cooked to 165
degrees and must hold this temperature for 15 seconds.
What is the store policy on cell phones? ✓ ✓...... ANSWER
....... Cell phones are never to be used while on the
clock. If your phone is on you while working, it must be
silenced or off.
