APCO CTO 6 - ALL Quizzes/Final Questions With Complete Solutions
__________ are designed to give CTOs specific rubrics to objectively evaluate a trainee's behavior and
performance. - (ANSWER)Standardized Evaluation Guidelines (SEG)
__________ are used to provide an "at-a-glance" overview of a trainee's overall progress and
performance by using DORs as the source document. - (ANSWER)Trainee Tracking Sheet
__________ contains a comprehensive and standardized document (agency-specific) containing all the
tasks and competencies involved in the specific jobs being taught. - (ANSWER)Trainee Task List
__________ is a form used by CTOs to detail training activities and evaluate trainee performance with
objective comments following standard evaluation guidelines. - (ANSWER)Daily Observation Report
(DOR)
__________ is a results-based and systematic approach, focusing on developing trainees to achieve
performance goals specific to their duties and responsibilities. - (ANSWER)Performance-Based Training
According to the text, to help the trainee derive experiences in all service demands and working
conditions, it is recommended that the trainee is __________. - (ANSWER)put on rotation schedule of
assignment to different shifts covering all days of the week.
According to the text, which of the following is a benefit of standardized training? - (ANSWER)All of the
above
According to the text, which of the following is NOT listed as a role of the CTO? - (ANSWER)Director
Beyond the required daily evaluations conducted by CTOs of the trainee, there should be an evaluation
of the __________ and the __________ completed by trainees. - (ANSWER)CTO, CTO Program
The nationwide recognition of the success of the San Jose's __________ led the way to development of
the Communications Training Officer (CTO) Training Program. - (ANSWER)Field Training Officer (FTO)
Program
, APCO CTO 6 - ALL Quizzes/Final Questions With Complete Solutions
__________ are in the best position to observe training operations and activities collectively from an
outside viewpoint. - (ANSWER)CTO Coordinators
__________ for the CTO program should include any written or multimedia records that illustrate the
activities involving a given trainee as well as any written communications regarding said trainee. -
(ANSWER)Documentation
According to the text, equal emphasis on __________, __________, and __________ in a CTO program
helps maintain a balanced system. - (ANSWER)training, evaluation, documentation
According to the text, which of the following is a core component of the CTO program? - (ANSWER)on-
the-job training
Since on-the-job testing consists of practical application, it never mirrors some of the components in the
academic phase. - (ANSWER)False
The result of final evaluation, or the evaluation only phase, can result in a recommendation of: -
(ANSWER)Any of the above
Trainees should never work a position alone and should not be separated from the CTO until the
appropriate training cycle is completed. - (ANSWER)True
__________ motivators are internally driven, while __________ are tangible rewards. -
(ANSWER)Intrinsic, Extrinsic
__________ refers to the situation in which the communication occurs. - (ANSWER)Context
According to the text, which of the following is NOT a tip for active listening? - (ANSWER)Offer
counterarguments
__________ are designed to give CTOs specific rubrics to objectively evaluate a trainee's behavior and
performance. - (ANSWER)Standardized Evaluation Guidelines (SEG)
__________ are used to provide an "at-a-glance" overview of a trainee's overall progress and
performance by using DORs as the source document. - (ANSWER)Trainee Tracking Sheet
__________ contains a comprehensive and standardized document (agency-specific) containing all the
tasks and competencies involved in the specific jobs being taught. - (ANSWER)Trainee Task List
__________ is a form used by CTOs to detail training activities and evaluate trainee performance with
objective comments following standard evaluation guidelines. - (ANSWER)Daily Observation Report
(DOR)
__________ is a results-based and systematic approach, focusing on developing trainees to achieve
performance goals specific to their duties and responsibilities. - (ANSWER)Performance-Based Training
According to the text, to help the trainee derive experiences in all service demands and working
conditions, it is recommended that the trainee is __________. - (ANSWER)put on rotation schedule of
assignment to different shifts covering all days of the week.
According to the text, which of the following is a benefit of standardized training? - (ANSWER)All of the
above
According to the text, which of the following is NOT listed as a role of the CTO? - (ANSWER)Director
Beyond the required daily evaluations conducted by CTOs of the trainee, there should be an evaluation
of the __________ and the __________ completed by trainees. - (ANSWER)CTO, CTO Program
The nationwide recognition of the success of the San Jose's __________ led the way to development of
the Communications Training Officer (CTO) Training Program. - (ANSWER)Field Training Officer (FTO)
Program
, APCO CTO 6 - ALL Quizzes/Final Questions With Complete Solutions
__________ are in the best position to observe training operations and activities collectively from an
outside viewpoint. - (ANSWER)CTO Coordinators
__________ for the CTO program should include any written or multimedia records that illustrate the
activities involving a given trainee as well as any written communications regarding said trainee. -
(ANSWER)Documentation
According to the text, equal emphasis on __________, __________, and __________ in a CTO program
helps maintain a balanced system. - (ANSWER)training, evaluation, documentation
According to the text, which of the following is a core component of the CTO program? - (ANSWER)on-
the-job training
Since on-the-job testing consists of practical application, it never mirrors some of the components in the
academic phase. - (ANSWER)False
The result of final evaluation, or the evaluation only phase, can result in a recommendation of: -
(ANSWER)Any of the above
Trainees should never work a position alone and should not be separated from the CTO until the
appropriate training cycle is completed. - (ANSWER)True
__________ motivators are internally driven, while __________ are tangible rewards. -
(ANSWER)Intrinsic, Extrinsic
__________ refers to the situation in which the communication occurs. - (ANSWER)Context
According to the text, which of the following is NOT a tip for active listening? - (ANSWER)Offer
counterarguments
