MANA 3320 EXAM 2 QUESTIONS AND
ANSWERS ALL CORRECT
What is involuntary turnover? - Answer- Turnover initiated by an employer.
Often with employees who would prefer to stay.
What are the costs associated with turnover? - Answer- turnover initiated by employer.
What is job satisfaction? - Answer- A pleasurable or positive emotional state resulting
from the appraisal of one's job or job experiences.
What are consequences of high job satisfaction? - Answer- Low Absenteeism
Low Voluntary Turnover
More Organizational citizenship behavior (OCB)
Better Worker well-being
What are the 3 steps to improve job satisfaction? - Answer- 1 Measure it!
2 Identify the causes
3 Work on the causing factors
What are the 4 types of major causes for job satisfaction? - Answer- 1. Personality
2. Values
3. Social influences
4. Work situation
How do you work on the causing factors to improve job satisfaction? - Answer- Work
situation issues
Job redesign, leadership style/behavior change, organizational structure, culture, etc.
Work values & personality issues
It's all about fit!
Social influences
Place new comers in a work group with positive attitudes toward their jobs.
What are the legal requirements in terminating employees? - Answer- avoid wrongful
discharge
avoid discrimination
employee's privacy
notification of layoffs
, What is the meaning of outcome fairness? - Answer- a judgment that the consequences
given to employees are just
What is procedural justice? - Answer- a judgment that fair methods were used to
determine the consequences an employee receives
What is interactional justice? - Answer- a judgement that the organization carried out its
actions in a way that took the employee's feelings into account
What are the 6 principles that determine whether people perceive procedures as fair? -
Answer- 1.Consistent procedures
2. Avoidance of bias
3. Accurate info
4. Way to correct mistakes.
5. Representation of all interests
6. Ethical standards
What is job structure? - Answer- relative pay for different jobs within the organization
What is pay level? - Answer- average amount the organization pays for a particular job
What are the 5 common compensable factors? - Answer- Experience
Education
Complexity
Working conditions
Responsibility
What is the point method? - Answer- a job evaluation technique that uses compensable
factors scaled according to the degree they are present in a job.
What is training? - Answer- an organization's planned efforts to help employees acquire
job-related knowledge, skills, abilities, and behaviors, with the goal of applying these on
the job.
Why is employee training important? - Answer- -Hired employees rarely have perfect
skills and abilities for the job.
-Nature of today's business environment makes training important. Rapid change
requires that employees continually learn new skills.
-Growing reliance on teamwork creates a demand for the ability to solve problems in
teams, an ability that often requires formal training.
What is instructional design? - Answer- a process of systematically developing training
to meet specified needs
What are the major stages of instructional design? - Answer- 1. Assess needs for
training
ANSWERS ALL CORRECT
What is involuntary turnover? - Answer- Turnover initiated by an employer.
Often with employees who would prefer to stay.
What are the costs associated with turnover? - Answer- turnover initiated by employer.
What is job satisfaction? - Answer- A pleasurable or positive emotional state resulting
from the appraisal of one's job or job experiences.
What are consequences of high job satisfaction? - Answer- Low Absenteeism
Low Voluntary Turnover
More Organizational citizenship behavior (OCB)
Better Worker well-being
What are the 3 steps to improve job satisfaction? - Answer- 1 Measure it!
2 Identify the causes
3 Work on the causing factors
What are the 4 types of major causes for job satisfaction? - Answer- 1. Personality
2. Values
3. Social influences
4. Work situation
How do you work on the causing factors to improve job satisfaction? - Answer- Work
situation issues
Job redesign, leadership style/behavior change, organizational structure, culture, etc.
Work values & personality issues
It's all about fit!
Social influences
Place new comers in a work group with positive attitudes toward their jobs.
What are the legal requirements in terminating employees? - Answer- avoid wrongful
discharge
avoid discrimination
employee's privacy
notification of layoffs
, What is the meaning of outcome fairness? - Answer- a judgment that the consequences
given to employees are just
What is procedural justice? - Answer- a judgment that fair methods were used to
determine the consequences an employee receives
What is interactional justice? - Answer- a judgement that the organization carried out its
actions in a way that took the employee's feelings into account
What are the 6 principles that determine whether people perceive procedures as fair? -
Answer- 1.Consistent procedures
2. Avoidance of bias
3. Accurate info
4. Way to correct mistakes.
5. Representation of all interests
6. Ethical standards
What is job structure? - Answer- relative pay for different jobs within the organization
What is pay level? - Answer- average amount the organization pays for a particular job
What are the 5 common compensable factors? - Answer- Experience
Education
Complexity
Working conditions
Responsibility
What is the point method? - Answer- a job evaluation technique that uses compensable
factors scaled according to the degree they are present in a job.
What is training? - Answer- an organization's planned efforts to help employees acquire
job-related knowledge, skills, abilities, and behaviors, with the goal of applying these on
the job.
Why is employee training important? - Answer- -Hired employees rarely have perfect
skills and abilities for the job.
-Nature of today's business environment makes training important. Rapid change
requires that employees continually learn new skills.
-Growing reliance on teamwork creates a demand for the ability to solve problems in
teams, an ability that often requires formal training.
What is instructional design? - Answer- a process of systematically developing training
to meet specified needs
What are the major stages of instructional design? - Answer- 1. Assess needs for
training
