MANA 3320 EXAM 1 QUESTIONS
AND ANSWERS
The American Psychological Association estimates that the problem of stress on the job
siphons off more than ___________________ from the nation's economy. - Answer-
$500 billion
An important moderator of the effects of stress is an individual's ______________
resiliency. - Answer- Psychological
Practicing ___________________ is a simple but powerful method for developing
resiliency and personal well-being. - Answer- Gratitude
The ____________ measures your current level of well-being. - Answer- Flourishing
scale
Perspective - Answer- Reframing something in a positive light
_____________ allows people to practice their responses to potentially stressful
situations using different scenarios and alternative reactions. - Answer- Rehearsal
__________ can include recollections of sounds, smells, and textures. - Answer-
Imagery
To ensure that you use time effectively and efficiently, you should develop your own
________________. - Answer- Personal principles statement
One should build _________________ relationships with individuals based on
kindness, honesty, respect, and mutual trust. - Answer- Collaborative
An example of the "monitor and prod" principle for fostering creativity is
_________________________. - Answer- Holding people accountable
One example of the "reward multiple roles" principle for fostering creativity is
__________________. - Answer- Orchestrating and facilitating
Of the four crucial roles for enabling creativity in others, the
_______________________ is the one who comes up with creative problem solutions. -
Answer- Idea champion
, The _________________ is the person who goes beyond organizational boundaries
and barriers to ensure success of the creative solution. - Answer- Rule-breaker
According to the model of problem solving, rules of thumb for generating alternative
solutions do not include: - Answer- Evaluating compared to an optimal standard
The process of defining a problem must address which of the following questions? -
Answer- Whose problem is this?
Which conceptual block occurs because problem definitions and proposed solutions are
restricted by past experiences? - Answer- Perpetual stereotyping
First core aspect of emotional awareness - Answer- Assessing emotional intelligence
Second core aspect of emotional awareness - Answer- Determining values, moral
maturity, and character strengths
Third core aspect of emotional awareness - Answer- Identifying cognitive style
Fourth core aspect of emotional awareness - Answer- Assessing attitude toward change
Fifth core aspect of emotional awareness - Answer- Understanding core self-evaluation
The Johari Window Model allows people to become more self aware by: - Answer-
Expanding their open area
To shrink the hidden area of the Johari Window Model: - Answer- Disclose more
personal information
To shrink the blind spot area of the Johari Window Model: - Answer- Be open to
criticism/feedback
To shrink the unknown area of the Johari Window Model: - Answer- Focus of the
subconscious (meditate, dream journal)
Sensitive Line - Answer- The point at which individuals become defensive when
encountering information about themselves that is inconsistent with their self-concept.
Emotional Intelligence - Answer- A measure of managerial success
Sympathy vs Empathy - Answer- sympathy is feeling sorry for the hardships that
another person encounters, while empathy is putting yourself in the shoes of another.
Instrumental Values - Answer- a way of being (a standard of conduct you have for
yourself)
AND ANSWERS
The American Psychological Association estimates that the problem of stress on the job
siphons off more than ___________________ from the nation's economy. - Answer-
$500 billion
An important moderator of the effects of stress is an individual's ______________
resiliency. - Answer- Psychological
Practicing ___________________ is a simple but powerful method for developing
resiliency and personal well-being. - Answer- Gratitude
The ____________ measures your current level of well-being. - Answer- Flourishing
scale
Perspective - Answer- Reframing something in a positive light
_____________ allows people to practice their responses to potentially stressful
situations using different scenarios and alternative reactions. - Answer- Rehearsal
__________ can include recollections of sounds, smells, and textures. - Answer-
Imagery
To ensure that you use time effectively and efficiently, you should develop your own
________________. - Answer- Personal principles statement
One should build _________________ relationships with individuals based on
kindness, honesty, respect, and mutual trust. - Answer- Collaborative
An example of the "monitor and prod" principle for fostering creativity is
_________________________. - Answer- Holding people accountable
One example of the "reward multiple roles" principle for fostering creativity is
__________________. - Answer- Orchestrating and facilitating
Of the four crucial roles for enabling creativity in others, the
_______________________ is the one who comes up with creative problem solutions. -
Answer- Idea champion
, The _________________ is the person who goes beyond organizational boundaries
and barriers to ensure success of the creative solution. - Answer- Rule-breaker
According to the model of problem solving, rules of thumb for generating alternative
solutions do not include: - Answer- Evaluating compared to an optimal standard
The process of defining a problem must address which of the following questions? -
Answer- Whose problem is this?
Which conceptual block occurs because problem definitions and proposed solutions are
restricted by past experiences? - Answer- Perpetual stereotyping
First core aspect of emotional awareness - Answer- Assessing emotional intelligence
Second core aspect of emotional awareness - Answer- Determining values, moral
maturity, and character strengths
Third core aspect of emotional awareness - Answer- Identifying cognitive style
Fourth core aspect of emotional awareness - Answer- Assessing attitude toward change
Fifth core aspect of emotional awareness - Answer- Understanding core self-evaluation
The Johari Window Model allows people to become more self aware by: - Answer-
Expanding their open area
To shrink the hidden area of the Johari Window Model: - Answer- Disclose more
personal information
To shrink the blind spot area of the Johari Window Model: - Answer- Be open to
criticism/feedback
To shrink the unknown area of the Johari Window Model: - Answer- Focus of the
subconscious (meditate, dream journal)
Sensitive Line - Answer- The point at which individuals become defensive when
encountering information about themselves that is inconsistent with their self-concept.
Emotional Intelligence - Answer- A measure of managerial success
Sympathy vs Empathy - Answer- sympathy is feeling sorry for the hardships that
another person encounters, while empathy is putting yourself in the shoes of another.
Instrumental Values - Answer- a way of being (a standard of conduct you have for
yourself)
