MANA 3320 FINAL EXAM QUESTIONS
WITH CORRECT ANSWERS
What are several ways to deal with dysfunctional managers? - Answer- assessment,
training, and provide counseling
Collecting information and providing feedback to employees about their behavior,
communication style, or skills. - Answer- assessment
The combination of formal education, job experiences, relationships, and assessment of
personality and abilities to help employees prepare for the future of their careers. -
Answer- employee development
The combination of relationships, problems, demands, tasks, and other features of an
employee's job. - Answer- job experiences
Assignment of an employee to a position in a different area of the company, usually in a
lateral move. - Answer- transfer
What is the first step in the process of developing a succession plan? - Answer- Identify
positions to plan for
In a performance appraisal, the term validity refers to whether the appraisal measures
all aspects of performance, both relevant and irrelevant - Answer- False
Lawsuits filed against performance management usually involve charges of
discrimination or unjust dismissal. - Answer- True
Payne Corp. wants to assess the performance of its employees. It uses a questionnaire
that has a high fit with strategy, high validity, high reliability, moderate acceptability, and
very high specificity. Which of the following approaches to employee performance is
being focused on by this questionnaire? - Answer- behavioral
Identify the statement that accurately characterizes behavioral approaches to
performance measurement. - Answer- They link the company's goals to the specific
behavior required to achieve those goals.
A disadvantage of behaviorally anchored rating scales (BARS) is that it can bias a
manager's memory - Answer- true
, "Performance management serves as a basis for improving employees' knowledge and
skills." This statement corresponds to which of the following purposes of performance
management? - Answer- Developmental purpose
James, the production manager of Zenfax Inc., thinks performance appraisal
information from peers is a less reliable source than other sources of information.
However, Ron, a sales manager in the company, thinks peers give valuable information
for appraisal. Whose argument is most likely to be correct and why? - Answer- Ron is
right because peers have expert knowledge of job requirements.
If the rater compares an individual, not against an objective standard, but against other
employees, this type of error can occur. - Answer- contrast error
When raters tend to use only one part of a rating scale, this type of error can occur. -
Answer- distributional error
After ratings have been decided, this type of error can occur if there is a bias in a
favorable direction. - Answer- Halo error
When the ratings are negative and can cause employees to feel frustrated and
defensive, which type of error has most likely occured? - Answer- Horns error
Jim, a sales manager at Elexon Inc., finds that Bill, a salesman, lacks motivation to
perform well in his job. In the context of finding solutions to performance problems,
which of the following is the right way to deal with this situation? - Answer- Jim must
counsel Bill to help him understand the factors that are affecting his motivation.
Which of the following approaches to performance feedback is generally most effective?
- Answer- problem solving
What does your textbook define as Human Resource Management? - Answer- The
policies, practices, and systems that influence employees' behavior, attitudes, and
performance.
By influencing who works for the organization and how those people work, HRM can
contribute to the basic measures of an organization's performance. - Answer- True
According to your textbook? How many full-time HR staff does an organization have on
average in correlation to their employee population? - Answer- 1 HR staff : 100
employees
Responsibilities of HR departments only consist of administrative services and
transactions and business partner services. - Answer- False
WITH CORRECT ANSWERS
What are several ways to deal with dysfunctional managers? - Answer- assessment,
training, and provide counseling
Collecting information and providing feedback to employees about their behavior,
communication style, or skills. - Answer- assessment
The combination of formal education, job experiences, relationships, and assessment of
personality and abilities to help employees prepare for the future of their careers. -
Answer- employee development
The combination of relationships, problems, demands, tasks, and other features of an
employee's job. - Answer- job experiences
Assignment of an employee to a position in a different area of the company, usually in a
lateral move. - Answer- transfer
What is the first step in the process of developing a succession plan? - Answer- Identify
positions to plan for
In a performance appraisal, the term validity refers to whether the appraisal measures
all aspects of performance, both relevant and irrelevant - Answer- False
Lawsuits filed against performance management usually involve charges of
discrimination or unjust dismissal. - Answer- True
Payne Corp. wants to assess the performance of its employees. It uses a questionnaire
that has a high fit with strategy, high validity, high reliability, moderate acceptability, and
very high specificity. Which of the following approaches to employee performance is
being focused on by this questionnaire? - Answer- behavioral
Identify the statement that accurately characterizes behavioral approaches to
performance measurement. - Answer- They link the company's goals to the specific
behavior required to achieve those goals.
A disadvantage of behaviorally anchored rating scales (BARS) is that it can bias a
manager's memory - Answer- true
, "Performance management serves as a basis for improving employees' knowledge and
skills." This statement corresponds to which of the following purposes of performance
management? - Answer- Developmental purpose
James, the production manager of Zenfax Inc., thinks performance appraisal
information from peers is a less reliable source than other sources of information.
However, Ron, a sales manager in the company, thinks peers give valuable information
for appraisal. Whose argument is most likely to be correct and why? - Answer- Ron is
right because peers have expert knowledge of job requirements.
If the rater compares an individual, not against an objective standard, but against other
employees, this type of error can occur. - Answer- contrast error
When raters tend to use only one part of a rating scale, this type of error can occur. -
Answer- distributional error
After ratings have been decided, this type of error can occur if there is a bias in a
favorable direction. - Answer- Halo error
When the ratings are negative and can cause employees to feel frustrated and
defensive, which type of error has most likely occured? - Answer- Horns error
Jim, a sales manager at Elexon Inc., finds that Bill, a salesman, lacks motivation to
perform well in his job. In the context of finding solutions to performance problems,
which of the following is the right way to deal with this situation? - Answer- Jim must
counsel Bill to help him understand the factors that are affecting his motivation.
Which of the following approaches to performance feedback is generally most effective?
- Answer- problem solving
What does your textbook define as Human Resource Management? - Answer- The
policies, practices, and systems that influence employees' behavior, attitudes, and
performance.
By influencing who works for the organization and how those people work, HRM can
contribute to the basic measures of an organization's performance. - Answer- True
According to your textbook? How many full-time HR staff does an organization have on
average in correlation to their employee population? - Answer- 1 HR staff : 100
employees
Responsibilities of HR departments only consist of administrative services and
transactions and business partner services. - Answer- False
