MANA 3320 CHAPTER 16
EXAM QUESTIONS AND
ANSWERS
Emphasis on teamwork, involvement, and continuous improvement requires that
employees develop a broader understanding of work processes performed by others
around them rather than rely on just knowing their own jobs through - Answer- cross-
training.
High-performance work systems frequently begin with the way - Answer- work is
designed.
In order to link pay and performance, high-performance work systems often include
some type of - Answer- employee incentives.
By paying employees on the basis of the number of different job skills they have, high-
performance work systems may also incorporate - Answer- skill-based pay plans.
In addition to linking pay and performance, high-performance work systems are based
on the principle of - Answer- egalitarianism.
T/F: The richest form of communication occurs face-to-face between sender and
receiver. - Answer- True
T/F: High-performance work systems can succeed without timely and accurate
communications. - Answer- False
T/F: External fit occurs when all the internal elements of the work system complement
and reinforce one another. - Answer- False
T/F: A situation in which the high- performance work system supports the organization's
goals and strategies is known as internal fit. - Answer- False
T/F: One of the best ways to communicate the business's needs is to show employees
the business's current performance and capabilities. - Answer- True
, T/F: Two-way communication can result in better decisions, and it may help to diminish
the fears and concerns of employees. - Answer- True
The specific combination of human resources practices, work structures, and processes
that maximize employee knowledge, skill, commitment, and flexibility is known as -
Answer- high-performance work systems.
One of the primary principles that support high-performance work systems is - Answer-
sharing information.
The principle that includes selecting the best and the brightest candidates available in
the labor market and providing all employees opportunities to continuously hone their
talents is - Answer- knowledge development.
Involving employees in decision making and giving them the power to act tends to
increase what HR professionals refer to as - Answer- employee engagement
When employees pursue outcomes that are mutually beneficial to themselves and the
organization, this process is known as the - Answer- performance-reward linkage.
The concept that eliminates status and power differences and, in the process, increases
collaboration and teamwork is - Answer- egalitarianism.
Moving power downward in organizations by empowering employees frequently
requires - Answer- structural changes.
Managers and supervisors in high-performanc·e work systems
have the following roles, except - Answer- authoritarian leaders.
An addition to the frameyvork of high-performance work systems, vital to business
performance is - Answer- communication and information technologies
High-performance work systems cannot succeed without accurate and timely
information, which includes the following, except - Answer- deprivation of core
competencies.
The condition that exists when all internal elements of the work system complement and
reinforce each other is - Answer- internal fit.
A strategy that begins with an analysis and discussion of competitive challenges,
organizational value, an·d the concerns of
employees and results in a statement of the strategies being pursued by the
organization is known as a(n) - Answer- external fit.
EXAM QUESTIONS AND
ANSWERS
Emphasis on teamwork, involvement, and continuous improvement requires that
employees develop a broader understanding of work processes performed by others
around them rather than rely on just knowing their own jobs through - Answer- cross-
training.
High-performance work systems frequently begin with the way - Answer- work is
designed.
In order to link pay and performance, high-performance work systems often include
some type of - Answer- employee incentives.
By paying employees on the basis of the number of different job skills they have, high-
performance work systems may also incorporate - Answer- skill-based pay plans.
In addition to linking pay and performance, high-performance work systems are based
on the principle of - Answer- egalitarianism.
T/F: The richest form of communication occurs face-to-face between sender and
receiver. - Answer- True
T/F: High-performance work systems can succeed without timely and accurate
communications. - Answer- False
T/F: External fit occurs when all the internal elements of the work system complement
and reinforce one another. - Answer- False
T/F: A situation in which the high- performance work system supports the organization's
goals and strategies is known as internal fit. - Answer- False
T/F: One of the best ways to communicate the business's needs is to show employees
the business's current performance and capabilities. - Answer- True
, T/F: Two-way communication can result in better decisions, and it may help to diminish
the fears and concerns of employees. - Answer- True
The specific combination of human resources practices, work structures, and processes
that maximize employee knowledge, skill, commitment, and flexibility is known as -
Answer- high-performance work systems.
One of the primary principles that support high-performance work systems is - Answer-
sharing information.
The principle that includes selecting the best and the brightest candidates available in
the labor market and providing all employees opportunities to continuously hone their
talents is - Answer- knowledge development.
Involving employees in decision making and giving them the power to act tends to
increase what HR professionals refer to as - Answer- employee engagement
When employees pursue outcomes that are mutually beneficial to themselves and the
organization, this process is known as the - Answer- performance-reward linkage.
The concept that eliminates status and power differences and, in the process, increases
collaboration and teamwork is - Answer- egalitarianism.
Moving power downward in organizations by empowering employees frequently
requires - Answer- structural changes.
Managers and supervisors in high-performanc·e work systems
have the following roles, except - Answer- authoritarian leaders.
An addition to the frameyvork of high-performance work systems, vital to business
performance is - Answer- communication and information technologies
High-performance work systems cannot succeed without accurate and timely
information, which includes the following, except - Answer- deprivation of core
competencies.
The condition that exists when all internal elements of the work system complement and
reinforce each other is - Answer- internal fit.
A strategy that begins with an analysis and discussion of competitive challenges,
organizational value, an·d the concerns of
employees and results in a statement of the strategies being pursued by the
organization is known as a(n) - Answer- external fit.
