Water Operator Class D Study Guide Questions With Complete Solutions
The primary purpose of the Water Utility Industry - (ANSWER)The production and delivery of safe
drinking water to consumers
Those who work in the public water industry have a responsibility to meet standards created by these
types of government entities. - (ANSWER)Federal and State
basic federal and state standards state that Water must be: - (ANSWER)disinfected, delivered at
adequate pressure, and be ample in quantity.
Employees should guard what - (ANSWER)the water supply and facilities
Employees should guard the water supply and facilities from these three things. -
(ANSWER)contamination, vandalism and terrorism
Bacteriological analysis records are kept for - (ANSWER)5 years
Chemical analysis records are kept for - (ANSWER)10 years
Records about action taken to correct violations of primary drinking water regulations are kept for -
(ANSWER)3 years after last action taken
Written documentation relating to sanitary surveys conducted are kept for - (ANSWER)10 years after the
survey is completed
Documentation of a variance or exemption granted is kept for - (ANSWER)5 years after its expiration
Results of required tests, measurements or analysis must be reported - (ANSWER)within 10 days
following its completion
A copy of Consumer Confidence reports (EPA Required)must be kept for - (ANSWER)5 years
,Water Operator Class D Study Guide Questions With Complete Solutions
Administers water operator licensing - (ANSWER)TCEQ
TCEQ - (ANSWER)Texas Commission on Environmental Quality
Description of a public water system - (ANSWER)Regularly serves at least 25 individuals daily at least 60
days out of the year.Services at least 15 service connections.
MUDs - (ANSWER)Municipal Utility Districts
Water is essential to - (ANSWER)Life and health
Customers are entitled to - (ANSWER)courteous treatment & answers to questions about water
This type of public system is not required to compile monthly reports - (ANSWER)systems that serve less
than 100 connections OR purchase treated water
Job training for water utility operators is available through these 3 organizations - (ANSWER)American
Water Works Association, Texas Engineering Extension Service, Texas Water Utilities Association
All public water systems are required to employ certified operators even if the system only -
(ANSWER)redistributes treated water bought from another source
cities, municipal utility districts,rural water supply corporations mobile home parks, campgrounds are
examples of: - (ANSWER)Public Water Systems
Examples of community water systems - (ANSWER)cities, municipal utility districts,rural water supply
corporations, mobile home parks, campgrounds
Non-community water system - (ANSWER)Any public water system that is not a community system
,Water Operator Class D Study Guide Questions With Complete Solutions
travel trailer spaces, Hotel and motel rooms, service stations are examples of this type of water systems
- (ANSWER)non-community water systems
The federal agency that impacts the water industry - (ANSWER)EPA
EPA - (ANSWER)Environmental Protection Agency
The most important federal law impacting the water utility industry is the - (ANSWER)Safe Drinking
Water Act
The Safe Drinking Water Act establishes these 4 national safety and quality standards -
(ANSWER)Physical, Chemical, Bacteriological, Radiological
The state agency that regulated drinking water in Texas and administers the Federal Safe Drinking Water
Act - (ANSWER)TCEQ
The water system must notify the TCEQ when (5 items) - (ANSWER)there is a change or alteration of the
system; a new facility to be build; water supply health hazards; change in water quality; change in water
source
MUDs; Rural Water Supply Corporations; Drainage Districts; Ground Water Conservation Districts;
Subsidence Districts and River Authorities -- These are what type of agencies and what do they impact? -
(ANSWER)Regional and local agencies that impact the water utility industry
The relationship between you and the customer - (ANSWER)Public Relations
PR - (ANSWER)Public Relations
Wat are the three keys to good customer relations - (ANSWER)Everything the utility does is PR;
Customers are entitles to courteous treatment; Every employee is a PR person
, Water Operator Class D Study Guide Questions With Complete Solutions
Customers have the most contact with - (ANSWER)Meter Readers
Meter readers can be ambassadors of goodwill by doing these 5 things - (ANSWER)wearing identifying
clothing; being neat and courteous; Teaching customers how to read their meter; Explaining utility
policies such as delinquent notices or disputed readings; Taking care or property
Maintenance crews can warn customers of - (ANSWER)service interruptions
Maintenance crews can provide this to protect the public - (ANSWER)signs and barriers
The plant operator is responsible for making the water - (ANSWER)safe to drink and use
Water bills should be 4 things - (ANSWER)accurate; itemized; neat; legible
It is important that the utility have a sense of this (attitude) - (ANSWER)pride and professionalism
Employees should be kept informed of utility... - (ANSWER)plans and policies
How should customer complaints be treated? - (ANSWER)as legitimate and investigated as soon as
possible
In small water systems the operator is often - (ANSWER)a meter reader, repair crew and pump operator;
the highest paid employee; a college graduate
Stuffers are - (ANSWER)sent to customers in billing statements
Suffers can be many things. Name 4. - (ANSWER)departments to call for service; explanations of utility
policy; a history of the utility; tips on water conservation
The primary purpose of the Water Utility Industry - (ANSWER)The production and delivery of safe
drinking water to consumers
Those who work in the public water industry have a responsibility to meet standards created by these
types of government entities. - (ANSWER)Federal and State
basic federal and state standards state that Water must be: - (ANSWER)disinfected, delivered at
adequate pressure, and be ample in quantity.
Employees should guard what - (ANSWER)the water supply and facilities
Employees should guard the water supply and facilities from these three things. -
(ANSWER)contamination, vandalism and terrorism
Bacteriological analysis records are kept for - (ANSWER)5 years
Chemical analysis records are kept for - (ANSWER)10 years
Records about action taken to correct violations of primary drinking water regulations are kept for -
(ANSWER)3 years after last action taken
Written documentation relating to sanitary surveys conducted are kept for - (ANSWER)10 years after the
survey is completed
Documentation of a variance or exemption granted is kept for - (ANSWER)5 years after its expiration
Results of required tests, measurements or analysis must be reported - (ANSWER)within 10 days
following its completion
A copy of Consumer Confidence reports (EPA Required)must be kept for - (ANSWER)5 years
,Water Operator Class D Study Guide Questions With Complete Solutions
Administers water operator licensing - (ANSWER)TCEQ
TCEQ - (ANSWER)Texas Commission on Environmental Quality
Description of a public water system - (ANSWER)Regularly serves at least 25 individuals daily at least 60
days out of the year.Services at least 15 service connections.
MUDs - (ANSWER)Municipal Utility Districts
Water is essential to - (ANSWER)Life and health
Customers are entitled to - (ANSWER)courteous treatment & answers to questions about water
This type of public system is not required to compile monthly reports - (ANSWER)systems that serve less
than 100 connections OR purchase treated water
Job training for water utility operators is available through these 3 organizations - (ANSWER)American
Water Works Association, Texas Engineering Extension Service, Texas Water Utilities Association
All public water systems are required to employ certified operators even if the system only -
(ANSWER)redistributes treated water bought from another source
cities, municipal utility districts,rural water supply corporations mobile home parks, campgrounds are
examples of: - (ANSWER)Public Water Systems
Examples of community water systems - (ANSWER)cities, municipal utility districts,rural water supply
corporations, mobile home parks, campgrounds
Non-community water system - (ANSWER)Any public water system that is not a community system
,Water Operator Class D Study Guide Questions With Complete Solutions
travel trailer spaces, Hotel and motel rooms, service stations are examples of this type of water systems
- (ANSWER)non-community water systems
The federal agency that impacts the water industry - (ANSWER)EPA
EPA - (ANSWER)Environmental Protection Agency
The most important federal law impacting the water utility industry is the - (ANSWER)Safe Drinking
Water Act
The Safe Drinking Water Act establishes these 4 national safety and quality standards -
(ANSWER)Physical, Chemical, Bacteriological, Radiological
The state agency that regulated drinking water in Texas and administers the Federal Safe Drinking Water
Act - (ANSWER)TCEQ
The water system must notify the TCEQ when (5 items) - (ANSWER)there is a change or alteration of the
system; a new facility to be build; water supply health hazards; change in water quality; change in water
source
MUDs; Rural Water Supply Corporations; Drainage Districts; Ground Water Conservation Districts;
Subsidence Districts and River Authorities -- These are what type of agencies and what do they impact? -
(ANSWER)Regional and local agencies that impact the water utility industry
The relationship between you and the customer - (ANSWER)Public Relations
PR - (ANSWER)Public Relations
Wat are the three keys to good customer relations - (ANSWER)Everything the utility does is PR;
Customers are entitles to courteous treatment; Every employee is a PR person
, Water Operator Class D Study Guide Questions With Complete Solutions
Customers have the most contact with - (ANSWER)Meter Readers
Meter readers can be ambassadors of goodwill by doing these 5 things - (ANSWER)wearing identifying
clothing; being neat and courteous; Teaching customers how to read their meter; Explaining utility
policies such as delinquent notices or disputed readings; Taking care or property
Maintenance crews can warn customers of - (ANSWER)service interruptions
Maintenance crews can provide this to protect the public - (ANSWER)signs and barriers
The plant operator is responsible for making the water - (ANSWER)safe to drink and use
Water bills should be 4 things - (ANSWER)accurate; itemized; neat; legible
It is important that the utility have a sense of this (attitude) - (ANSWER)pride and professionalism
Employees should be kept informed of utility... - (ANSWER)plans and policies
How should customer complaints be treated? - (ANSWER)as legitimate and investigated as soon as
possible
In small water systems the operator is often - (ANSWER)a meter reader, repair crew and pump operator;
the highest paid employee; a college graduate
Stuffers are - (ANSWER)sent to customers in billing statements
Suffers can be many things. Name 4. - (ANSWER)departments to call for service; explanations of utility
policy; a history of the utility; tips on water conservation
