includes defining goals, establishing strategies, and developing
MGT 8803 - Business Strategy Questions plans to coordinate activities
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Organizing (and Staffing)
Planning is the _ form of management
Ans: Process of ensuring that the necessary human and
Ans: primary
physical resources are available to achieve the planning goals;
Includes determining what tasks to be done, who is to do them,
how the tasks are to be grouped, who reports to whom, and
business model
where decisions are to be made. Also includes recruiting,
Ans: how the firm is configured to create profitable revenue selecting, training, and performance evaluation
streams
Leading
The business model is the end result of...
Ans: inspiring and motivating workers to work hard to achieve
Ans: strategic decisions and trade-offs made by senior organizational goals; includes motivating employees, directing
managers over time the activities of others, selecting the most effective
communication channel and resolving conflicts
Analysis can _ uncertainty
Controlling
Ans: reduce
Ans: monitoring performance, comparing it with goals, and
taking corrective action as needed
Planning
Ans: the process of anticipating future events and determining
Management Process
strategies to achieve organizational objectives in the future;
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Ans: planning, organizing, leading, and controlling the use of 4. A plan can be used as a device for controlling managers
resources to accomplish performance goals within an organization
Hierarchy of Plans Types of Plans
Ans: planning flows in a top-down sequence from overall Ans: strategic, tactical, operational
vision, mission, and objectives to more specific detailed level of
plans (strategic goals -> strategic plans -> tactical goals ->
tactical plans -> operational goals -> operational plans) Types of organizational structures
Ans: hierarchical (tall), flat (networked)
context for planning
Ans: general environmental factors, suppliers, competitors, Hierarchical Organizational Structure
regulators, partners and shareholders, customers, communities
Ans: an organization form or structure based on the concepts
of division of labor, specialization, spans of control and unity of
command
Why is planning important?
Ans: 1. Planning is necessary to give the organization a sense
of direction and purpose Flat Organizational Structure
2. Planning is a useful way of getting managers to participate in Ans: An organizational structure that has only a few levels of
decision making about the appropriate goals and strategies for management and emphasizes decentralization
an organization
3. A plan helps coordinate managers of the different functions
and divisions of an organization to ensure that they all pull in Levels of Management
the same direction and work to achieve its desired future state Ans: top managers, middle managers, first-line managers,
team leaders
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functional structure
Most common plans Ans: An organizational structure composed of all the
departments (i.e. marketing, finance, etc.) that an organization
Ans: strategic planning (corporate, business unit, and
requires to produce its goods or services.
functional)
functional planning
tactical/operational planning (work plans, schedules, etc.; divisional structure
responsible typically for budgeting and scheduling)
Ans: An organizational structure composed of separate
business units within which are the functions that work
Strategic Plans together to produce a specific product for a specific customer
Ans: plans that apply to the entire organization and establish
the organization's overall goals; aim for competitive advantage Tactical/Operational Plans
Ans: Stated actions and goals that support achieving the
Strategic Business Unit (SBU) divisional strategy; narrow and specific
Ans: a subgroup of a single business or collection of related
businesses within the larger organization SMART Goal Setting
Ans: S. specific
Functional Plans M. measurable
A. attainable
Ans: indicate how different operations within the organization
will help advance the overall strategy; aligned to Business Unit R. relevant
Level Planning T. time-bound (timely)
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