ESTUDYR
MGT 702 FINAL EXAM MOST TESTED QUESTIONS AND
ANSWERS GRADED A+ WITH RATIONALES
1. During a public presentation, a community member expresses concern about the safety of
electronic health records (EHRs). What is the BEST response?
A. Electronic records are safer than paper because they cannot be stolen
B. Both paper and electronic records carry risks, but national privacy standards and
external audits ensure strong protection
C. Electronic records eliminate all privacy concerns
D. Patients assume the risk when they receive care
✅ Correct Answer: B
Rationale: HIPAA compliance, external audits, and national standards apply to both paper and
electronic records. Transparency and reassurance grounded in oversight is best practice.
2. You overhear patient care assistants discussing a patient’s condition in a public elevator.
What is the MOST appropriate action?
A. Ignore it since they are not physicians
B. Report them immediately to HR
C. Intervene discreetly and remind them not to discuss patient information in public
D. Join the conversation to understand the issue
✅ Correct Answer: C
Rationale: Immediate, respectful intervention prevents HIPAA violations and reinforces
organizational values without escalating prematurely.
3. A nurse reports a perceived increase in CAUTIs that is not reflected in formal reports.
What is the BEST response?
A. Trust the formal report over staff perception
B. Accept the manager’s reassurance
C. Explore potential reasons for the discrepancy and investigate trends
D. Escalate directly to the board
✅ Correct Answer: C
Rationale: High-performing HCOs encourage inquiry and investigation of possible data gaps or
emerging quality issues.
,ESTUDYR
4. Clinicians complain about EHR inefficiencies. What should leadership do FIRST?
A. Replace the EHR system
B. Dismiss complaints as resistance to change
C. Identify opportunities for improvement (OFIs) related to speed and usability
D. Reduce documentation requirements immediately
✅ Correct Answer: C
Rationale: OFI identification is the structured, evidence-based approach to performance
improvement.
5. A CIO candidate asks how capital investment in IT is ensured. What is the BEST response?
A. IT funding depends on annual surplus
B. IT funding is discretionary
C. Explain the board’s formal capital allocation policy and historical investment record
D. IT competes informally with other departments
✅ Correct Answer: C
Rationale: Strong governance, predictable capital policy, and historical follow-through attract
high-quality executive leadership.
6. Which combination of methods BEST identifies communication improvement
opportunities (OFIs)?
A. 2, 4, and 6
B. 1, 3, and 5
C. 1 and 2 only
D. All options equally
✅ Correct Answer: B
Rationale: Front-line input, incident review, and leadership rounding most effectively surface
real communication failures.
, ESTUDYR
7. Serving on the Knowledge Management (KM) Planning Committee benefits members
because it:
A. Reduces operational workload
B. Eliminates departmental silos
C. Provides exposure to enterprise-wide strategy and decision-making
D. Guarantees promotion
✅ Correct Answer: C
Rationale: KM committees broaden systems thinking and leadership development.
8. When best practices do not address disaster planning, what is the MOST appropriate next
step?
A. Ignore the gap
B. Assign it to IT alone
C. Form a PIT with a clear charge to address disaster preparedness gaps
D. Wait for regulatory guidance
✅ Correct Answer: C
Rationale: Proactive, interdisciplinary problem-solving is central to high-reliability
organizations.
9. A physician suggests outcome measures used elsewhere. What is the BEST leadership
response?
A. Reject nonstandard measures
B. Implement immediately
C. Evaluate the measures through literature review and governance committees
D. Leave it to the physician group
✅ Correct Answer: C
Rationale: Evidence-based evaluation and formal governance protect consistency and
credibility.
10. Physicians complain that EHR documentation interferes with patient care. What should
leadership do?
A. Enforce compliance strictly
B. Ignore subjective complaints
MGT 702 FINAL EXAM MOST TESTED QUESTIONS AND
ANSWERS GRADED A+ WITH RATIONALES
1. During a public presentation, a community member expresses concern about the safety of
electronic health records (EHRs). What is the BEST response?
A. Electronic records are safer than paper because they cannot be stolen
B. Both paper and electronic records carry risks, but national privacy standards and
external audits ensure strong protection
C. Electronic records eliminate all privacy concerns
D. Patients assume the risk when they receive care
✅ Correct Answer: B
Rationale: HIPAA compliance, external audits, and national standards apply to both paper and
electronic records. Transparency and reassurance grounded in oversight is best practice.
2. You overhear patient care assistants discussing a patient’s condition in a public elevator.
What is the MOST appropriate action?
A. Ignore it since they are not physicians
B. Report them immediately to HR
C. Intervene discreetly and remind them not to discuss patient information in public
D. Join the conversation to understand the issue
✅ Correct Answer: C
Rationale: Immediate, respectful intervention prevents HIPAA violations and reinforces
organizational values without escalating prematurely.
3. A nurse reports a perceived increase in CAUTIs that is not reflected in formal reports.
What is the BEST response?
A. Trust the formal report over staff perception
B. Accept the manager’s reassurance
C. Explore potential reasons for the discrepancy and investigate trends
D. Escalate directly to the board
✅ Correct Answer: C
Rationale: High-performing HCOs encourage inquiry and investigation of possible data gaps or
emerging quality issues.
,ESTUDYR
4. Clinicians complain about EHR inefficiencies. What should leadership do FIRST?
A. Replace the EHR system
B. Dismiss complaints as resistance to change
C. Identify opportunities for improvement (OFIs) related to speed and usability
D. Reduce documentation requirements immediately
✅ Correct Answer: C
Rationale: OFI identification is the structured, evidence-based approach to performance
improvement.
5. A CIO candidate asks how capital investment in IT is ensured. What is the BEST response?
A. IT funding depends on annual surplus
B. IT funding is discretionary
C. Explain the board’s formal capital allocation policy and historical investment record
D. IT competes informally with other departments
✅ Correct Answer: C
Rationale: Strong governance, predictable capital policy, and historical follow-through attract
high-quality executive leadership.
6. Which combination of methods BEST identifies communication improvement
opportunities (OFIs)?
A. 2, 4, and 6
B. 1, 3, and 5
C. 1 and 2 only
D. All options equally
✅ Correct Answer: B
Rationale: Front-line input, incident review, and leadership rounding most effectively surface
real communication failures.
, ESTUDYR
7. Serving on the Knowledge Management (KM) Planning Committee benefits members
because it:
A. Reduces operational workload
B. Eliminates departmental silos
C. Provides exposure to enterprise-wide strategy and decision-making
D. Guarantees promotion
✅ Correct Answer: C
Rationale: KM committees broaden systems thinking and leadership development.
8. When best practices do not address disaster planning, what is the MOST appropriate next
step?
A. Ignore the gap
B. Assign it to IT alone
C. Form a PIT with a clear charge to address disaster preparedness gaps
D. Wait for regulatory guidance
✅ Correct Answer: C
Rationale: Proactive, interdisciplinary problem-solving is central to high-reliability
organizations.
9. A physician suggests outcome measures used elsewhere. What is the BEST leadership
response?
A. Reject nonstandard measures
B. Implement immediately
C. Evaluate the measures through literature review and governance committees
D. Leave it to the physician group
✅ Correct Answer: C
Rationale: Evidence-based evaluation and formal governance protect consistency and
credibility.
10. Physicians complain that EHR documentation interferes with patient care. What should
leadership do?
A. Enforce compliance strictly
B. Ignore subjective complaints
