Communication Part A questions with
multiple choices questions and
answers 2026-12
Therapeutic as opposed to is social communication is essential for the establishment of a healthy nurse -
client relationship. This process depends on nurse establishing trusting relationships with the client and
the caregiver
Two goal:
1. helps clients manage problems in living more effectively and develops new and unused opportunities
fully
2. help patients become better at helping themselves in their everyday life
Key: Development of trust, acceptance between nurse and client, Underlying belief that the nurse cares
about the client and wants to help the client
Influences of personl/ professional care - age, appearance, medical diagnosis,
Sex, education/ values, personalities, expectations, everything we've been talking about - correct
answers Identify the nurse-client relationship as a basis for communication.
- two goals
-Key
Active Listener, assist patient to identify feelings, follow through w/ promises and don't make unrealistic
promises, be truthful, focus on patients well-being. Developed by Hildegard Peplau - correct answers
Identify communication skills needed in developing therapeutic relationships.
, Pre-interaction
Introductory
Working
Termination Phases - correct answers Define the four phases of a nurse-client relationship.
Similar to planning stage before an interview.
preparing before an interview; look up client information, getting ready for meeting
This phrase process may cause feelings of anxiety within the nurse; these can be reduced by identifying
specific topics to discuss before meeting the client. - correct answers Pre-interaction Phase
"orientation" or " pretheraputic" phase
Client may display resistant behaviors - fear of exposing feelings, discomfort in change, fear of anxiety;
anxiety about discomfort involved in change; fear of anxiety in response to nurses approach
Can overcome resistant by caring; show interest and confidence
By end of phase - develops trust of a nurse; view as honest; believe that you respect them and honor
confidentiality - correct answers Introductory Phase
Has two major stages
1. Exploring and understanding thoughts and feelings
2. facilitate taking action or come up with a plan to meet those goals
The purpose of the working phase is to help client meet identified goals. During this phase, the client
may express or demonstrate feelings such as anger, shame, or self- consciousness. Nurses help clients
work through these feelings by helping the client make decisions; providing support and offering options
and information. - correct answers Working Phase