Solutions Manual For Accounting Information Systems Controls and
Processes 5e Leslie Turner, Andrea Weickgenannt, Mary Kay Copeland
(All Chapters)
Turner/Accounting Information Systems, 5e
Solutions Manual
Chapter 1
Concept Check
1. d
2. d
3. b
4. c
5. c
6. c
7. b
8. a
9. b
10. a
Discussion Questions
11. (SO 1) How might the sales and cash collection processes at a Wal-Mart store differ
from the sales and cash collection processes at McDonald’s? Wal-Mart sells items
that are pre-priced and bar coded with that price. Therefore the cash registers at
Wal-Mart use bar code scanners. However, McDonalds sells fast foods that are not
bar coded. The cash registers at McDonalds use touch screen systems that require
a cashier to indicate the items purchased. The cash collection processes are not
different. In both cases, the employee collects the cash or credit card, and returns
any change.
12. (SO 1) Can you think of any procedures in place at McDonald’s that are intended to
ensure the accuracy of your order? Student responses may vary, however, following
are a few examples: Often, at either the drive-through or the inside cash register,
the customer can see a screen that displays the items ordered. In addition, a fast
food restaurant uses pre-designed slots to hold certain types of menu items. When
a customer orders a particular sandwich, the person filling the order knows exactly
which slot to pull the sandwich from. Each customer receives a printed receipt with
the items listed and the customer can verify the accuracy.
13. (SO 1) How might the sales and cash collection processes at Boeing Co. (maker of
commercial passenger jets) differ from the sales and cash collection processes at
Page 1-1
,Chapter 1 Solutions Introduction to AIS
McDonald’s? Boeing does not sell to end-user consumers; rather, it sells to
companies such as airlines. Therefore Boeing does not have stores, nor inventory
in stores, nor cash registers to process sales. Boeing is more likely to maintain a
sales force that visits potential customers to solicit sales. Those sales may be
entered by the salesperson into a laptop computer connected to Boeing’s network.
McDonald’s, on the other hand, sells to consumers, uses order input touch screens
at each location, and maintains supplies of perishable food products.
14. (SO 1) Are there business processes that do not in some way affect accounting
records or financial statements? There may be processes that do not directly affect
accounting records (such as recruiting and hiring a new employee), but all
processes have a direct or indirect affect on accounting records. All processes use
resources such as material or employee time. Therefore, all processes have
expenses related to those processes that will affect the accounting records.
15. (SO 2) Briefly describe the five components of an accounting information system.
1. Work steps within a business process that capture
accounting data as the business process occurs.
2. Manual or computer-based records that capture the
accounting data from the business processes.
3. Internal controls within the business process that safeguard
assets and ensure accuracy and completeness of the data.
4. Work steps that process, classify, summarize, and
consolidate the raw accounting data.
5. Work steps that generate both internal and external reports.
16. (SO 2) Describe how sales data are captured and recorded at a restaurant such as
Applebee’s. At most Applebee’s restaurants, a server writes the order on a pad and
carries that pad to a cash register. The server enters the order on a touch screen
terminal. The order information is then displayed on a terminal in the kitchen. When
the customer has finished the meal, the server prints a check and delivers the check
to the table. The customer pays the server by using cash or a credit card. The
server processes the payment on the touch screen register and returns the change
or credit card slip to the customer.
17. (SO 2) What occurs in an accounting information system that classifies accounting
transactions? For each business process that affects accounting records, the
accounting information system must capture any resulting accounting data, record
the data, process it through classification, summarization, and consolidation, and
generate appropriate reports.
18. (SO 2) What are the differences between internal reports and external reports
generated by the accounting information system? Internal reports are used by
management to oversee and direct processes within the organization. External
reports are the financial statements used by investors and creditors to make
Page 1-2
,Chapter 1 Solutions Introduction to AIS
decisions about investing or extending credit to the organization.
19. (SO 3) What types of businesses are in the supply chain of an automobile
manufacturer? The types of businesses in an automaker’s supply chain are often
manufacturers of parts used in cars. This would include manufacturers of tires,
batteries, steel, plastic, vinyl and leather, as well as many other manufacturers
making the thousands of parts in a car.
20. (SO 3) When a company evaluates a supplier of materials, what kinds of
characteristics might be evaluated? The supplier’s characteristics that are likely to
be evaluated include price and payment terms, quality, reliability of the materials, as
well as whether the supplier can deliver materials when needed.
21. (SO 3) How do you think a company may be able to influence a supplier to meet its
business processing requirements? A company may be able to influence a supplier
by choosing only suppliers that meet expectations regarding the terms of price,
quality, and delivery timing. Those suppliers that do not meet these expectations
may not be used in the future. This exerts some influence over suppliers, as the
suppliers will lose business if they do not meet the buyer’s requirements.
22. (SO 4) Describe any IT enablement that you have noticed at a large retail store such
as Wal-Mart or Target. The most noticeable IT enablement is the use of bar coded
systems on the products and how they are read by the cash registers.
23. (SO 4) How do you think the World Wide Web (WWW) has led to business process
reengineering at companies such as Lands End or J.Crew? Prior to the World Wide
Web, customers placed orders either on the phone or by mail. Both phone and mail
orders require employees to take the order and enter it into the computer system.
Using online sales, customers enter their own orders and no company personnel are
needed to key orders into the computer system. Therefore, there was a major
change in the number of people employed to key orders.
24. (SO 4) What two kinds of efficiency improvement result from business process
reengineering in conjunction with IT systems? The use of IT systems usually leads
to two kinds of efficiency improvements. First, the underlying processes are
reengineered (through rethinking and redesign) to be conducted more efficiently.
Second, the IT systems improve the efficiency of the underlying processes.
25. (SO 5) Explain the differences between a field, a record, and a file. A field is one set
of characters that make up a single data item. For example, last name would be a
field in a customer database. A record is a collection of related fields for a single
entity. For example, last name, first name, address, phone number, and credit card
number fields might make up a single customer record. A file is a collection of
similar records. For example, all customer records together make up a customer file.
Page 1-3
, Chapter 1 Solutions Introduction to AIS
26. (SO 5) Explain why random access files would be preferable to sequential access
files when payroll personnel are changing a pay rate for a single employee. When
the desired action is to access a single record, random access is preferable. If
sequential access storage is used, all records must be read in sequence until the
desired record is reached. On the other hand, random access allows a single record
to be accessed without the necessity of reading other records. This makes it more
efficient to access a particular employee record to change the pay rate.
27. (SO 5) Why do real-time systems require direct access files? If transactions are to
be processed online and in real-time, it is necessary that the computer access a
single record immediately. Thus, direct access files are required so the records can
be accessed in real-time.
28. (SO 5) Why is data contained in the data warehouse called nonvolatile? Each time
a new transaction is completed, parts of the operational data must be updated.
Therefore, the operational database is volatile – with constantly changing
information. However, the data warehouse does not change with each transaction.
The data warehouse is only changed when periodic updates occur. The data in the
data warehouse are nonvolatile because they do not change constantly.
29. (SO 5) How is an extranet different from the Internet? The extranet allows access
only to selected outsiders, while the Internet is open to an unlimited number of
outsiders (essentially anyone having access to the Internet). On the other hand,
extranets are typically used by companies to interact with specific suppliers and
customers who have been granted access to a company’s network.
30. (SO 6) Prepare a list of the types of businesses that you have been in that use point
of sale systems. Student responses may vary, but would likely include department
stores, grocery stores, specialty stores, restaurants, gas stations, and car washes.
31. (SO 6) What do you think would be the advantages of an e-payables system over a
traditional system that uses paper purchase orders and invoices? An e-payables
system should be faster and more efficient than a paper-based system. In addition,
fewer processing errors should be expected from an e-payables system.
32. (SO 7) Describe why enterprise risk management is important. All organizations
face risks and Enterprise Risk Management (ERM) assists managers in reducing
and controlling risk. ERM also involves personnel across the entire business
organization, as they implement strategies to achieve the organization’s objectives.
33. (SO 7) What is the difference between general controls and application controls?
General controls apply overall to the IT accounting system. They are controls that
are not restricted to any particular accounting application. An example of a general
control is the use of passwords to allow only authorized users to log into an IT-based
accounting system. Application controls are used specifically in accounting
applications to control inputs, processing, and output. Application controls are
Page 1-4
Processes 5e Leslie Turner, Andrea Weickgenannt, Mary Kay Copeland
(All Chapters)
Turner/Accounting Information Systems, 5e
Solutions Manual
Chapter 1
Concept Check
1. d
2. d
3. b
4. c
5. c
6. c
7. b
8. a
9. b
10. a
Discussion Questions
11. (SO 1) How might the sales and cash collection processes at a Wal-Mart store differ
from the sales and cash collection processes at McDonald’s? Wal-Mart sells items
that are pre-priced and bar coded with that price. Therefore the cash registers at
Wal-Mart use bar code scanners. However, McDonalds sells fast foods that are not
bar coded. The cash registers at McDonalds use touch screen systems that require
a cashier to indicate the items purchased. The cash collection processes are not
different. In both cases, the employee collects the cash or credit card, and returns
any change.
12. (SO 1) Can you think of any procedures in place at McDonald’s that are intended to
ensure the accuracy of your order? Student responses may vary, however, following
are a few examples: Often, at either the drive-through or the inside cash register,
the customer can see a screen that displays the items ordered. In addition, a fast
food restaurant uses pre-designed slots to hold certain types of menu items. When
a customer orders a particular sandwich, the person filling the order knows exactly
which slot to pull the sandwich from. Each customer receives a printed receipt with
the items listed and the customer can verify the accuracy.
13. (SO 1) How might the sales and cash collection processes at Boeing Co. (maker of
commercial passenger jets) differ from the sales and cash collection processes at
Page 1-1
,Chapter 1 Solutions Introduction to AIS
McDonald’s? Boeing does not sell to end-user consumers; rather, it sells to
companies such as airlines. Therefore Boeing does not have stores, nor inventory
in stores, nor cash registers to process sales. Boeing is more likely to maintain a
sales force that visits potential customers to solicit sales. Those sales may be
entered by the salesperson into a laptop computer connected to Boeing’s network.
McDonald’s, on the other hand, sells to consumers, uses order input touch screens
at each location, and maintains supplies of perishable food products.
14. (SO 1) Are there business processes that do not in some way affect accounting
records or financial statements? There may be processes that do not directly affect
accounting records (such as recruiting and hiring a new employee), but all
processes have a direct or indirect affect on accounting records. All processes use
resources such as material or employee time. Therefore, all processes have
expenses related to those processes that will affect the accounting records.
15. (SO 2) Briefly describe the five components of an accounting information system.
1. Work steps within a business process that capture
accounting data as the business process occurs.
2. Manual or computer-based records that capture the
accounting data from the business processes.
3. Internal controls within the business process that safeguard
assets and ensure accuracy and completeness of the data.
4. Work steps that process, classify, summarize, and
consolidate the raw accounting data.
5. Work steps that generate both internal and external reports.
16. (SO 2) Describe how sales data are captured and recorded at a restaurant such as
Applebee’s. At most Applebee’s restaurants, a server writes the order on a pad and
carries that pad to a cash register. The server enters the order on a touch screen
terminal. The order information is then displayed on a terminal in the kitchen. When
the customer has finished the meal, the server prints a check and delivers the check
to the table. The customer pays the server by using cash or a credit card. The
server processes the payment on the touch screen register and returns the change
or credit card slip to the customer.
17. (SO 2) What occurs in an accounting information system that classifies accounting
transactions? For each business process that affects accounting records, the
accounting information system must capture any resulting accounting data, record
the data, process it through classification, summarization, and consolidation, and
generate appropriate reports.
18. (SO 2) What are the differences between internal reports and external reports
generated by the accounting information system? Internal reports are used by
management to oversee and direct processes within the organization. External
reports are the financial statements used by investors and creditors to make
Page 1-2
,Chapter 1 Solutions Introduction to AIS
decisions about investing or extending credit to the organization.
19. (SO 3) What types of businesses are in the supply chain of an automobile
manufacturer? The types of businesses in an automaker’s supply chain are often
manufacturers of parts used in cars. This would include manufacturers of tires,
batteries, steel, plastic, vinyl and leather, as well as many other manufacturers
making the thousands of parts in a car.
20. (SO 3) When a company evaluates a supplier of materials, what kinds of
characteristics might be evaluated? The supplier’s characteristics that are likely to
be evaluated include price and payment terms, quality, reliability of the materials, as
well as whether the supplier can deliver materials when needed.
21. (SO 3) How do you think a company may be able to influence a supplier to meet its
business processing requirements? A company may be able to influence a supplier
by choosing only suppliers that meet expectations regarding the terms of price,
quality, and delivery timing. Those suppliers that do not meet these expectations
may not be used in the future. This exerts some influence over suppliers, as the
suppliers will lose business if they do not meet the buyer’s requirements.
22. (SO 4) Describe any IT enablement that you have noticed at a large retail store such
as Wal-Mart or Target. The most noticeable IT enablement is the use of bar coded
systems on the products and how they are read by the cash registers.
23. (SO 4) How do you think the World Wide Web (WWW) has led to business process
reengineering at companies such as Lands End or J.Crew? Prior to the World Wide
Web, customers placed orders either on the phone or by mail. Both phone and mail
orders require employees to take the order and enter it into the computer system.
Using online sales, customers enter their own orders and no company personnel are
needed to key orders into the computer system. Therefore, there was a major
change in the number of people employed to key orders.
24. (SO 4) What two kinds of efficiency improvement result from business process
reengineering in conjunction with IT systems? The use of IT systems usually leads
to two kinds of efficiency improvements. First, the underlying processes are
reengineered (through rethinking and redesign) to be conducted more efficiently.
Second, the IT systems improve the efficiency of the underlying processes.
25. (SO 5) Explain the differences between a field, a record, and a file. A field is one set
of characters that make up a single data item. For example, last name would be a
field in a customer database. A record is a collection of related fields for a single
entity. For example, last name, first name, address, phone number, and credit card
number fields might make up a single customer record. A file is a collection of
similar records. For example, all customer records together make up a customer file.
Page 1-3
, Chapter 1 Solutions Introduction to AIS
26. (SO 5) Explain why random access files would be preferable to sequential access
files when payroll personnel are changing a pay rate for a single employee. When
the desired action is to access a single record, random access is preferable. If
sequential access storage is used, all records must be read in sequence until the
desired record is reached. On the other hand, random access allows a single record
to be accessed without the necessity of reading other records. This makes it more
efficient to access a particular employee record to change the pay rate.
27. (SO 5) Why do real-time systems require direct access files? If transactions are to
be processed online and in real-time, it is necessary that the computer access a
single record immediately. Thus, direct access files are required so the records can
be accessed in real-time.
28. (SO 5) Why is data contained in the data warehouse called nonvolatile? Each time
a new transaction is completed, parts of the operational data must be updated.
Therefore, the operational database is volatile – with constantly changing
information. However, the data warehouse does not change with each transaction.
The data warehouse is only changed when periodic updates occur. The data in the
data warehouse are nonvolatile because they do not change constantly.
29. (SO 5) How is an extranet different from the Internet? The extranet allows access
only to selected outsiders, while the Internet is open to an unlimited number of
outsiders (essentially anyone having access to the Internet). On the other hand,
extranets are typically used by companies to interact with specific suppliers and
customers who have been granted access to a company’s network.
30. (SO 6) Prepare a list of the types of businesses that you have been in that use point
of sale systems. Student responses may vary, but would likely include department
stores, grocery stores, specialty stores, restaurants, gas stations, and car washes.
31. (SO 6) What do you think would be the advantages of an e-payables system over a
traditional system that uses paper purchase orders and invoices? An e-payables
system should be faster and more efficient than a paper-based system. In addition,
fewer processing errors should be expected from an e-payables system.
32. (SO 7) Describe why enterprise risk management is important. All organizations
face risks and Enterprise Risk Management (ERM) assists managers in reducing
and controlling risk. ERM also involves personnel across the entire business
organization, as they implement strategies to achieve the organization’s objectives.
33. (SO 7) What is the difference between general controls and application controls?
General controls apply overall to the IT accounting system. They are controls that
are not restricted to any particular accounting application. An example of a general
control is the use of passwords to allow only authorized users to log into an IT-based
accounting system. Application controls are used specifically in accounting
applications to control inputs, processing, and output. Application controls are
Page 1-4
