WGU OPERATIONS MANAGEMENT PRE-
ASSESSMENT 70 QUESTIONS WITH VERIFIED
ANSWERS 2025/2026
Fitness for use - CORRECT ANSWER Which definition used for quality evaluates
how well a product performs its intended function?
14 points for quality improvement - CORRECT ANSWER Which total quality
management (TQM) process was developed to stress management's responsibility
for quality?
ISO 9000 - CORRECT ANSWER Which total quality management process consists of
several published standards and guidelines?
Checklist - CORRECT ANSWER A company manufactures shoes using a quality
management system. The company needs to put a process in place to measure
any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect. Which quality
tool should the company use to focus on correcting this particular issue?
Control chart - CORRECT ANSWER Which quality control tool should be used to
monitor the current status or end result of a process?
Enhance competition; understand consumer preferences; maintain
communication with operations - CORRECT ANSWER Which group of keywords or
phrases describes the critical role that marketing plays in the total quality
management process?
, To satisfy customer needs - CORRECT ANSWER What is the common theme in
total quality management across all functions in an organization?
Mean - CORRECT ANSWER Which concept of variation measures the central
tendency of a set of data?
Out-of-control signals were found in the process - CORRECT ANSWER What do
assignable causes of variation indicate?
How close one is to a target and how consistent one is with the average
performance - CORRECT ANSWER Which continuous improvement method does
Cok measure?
1.) Technical tools
2.) People involvement - CORRECT ANSWER What are two important aspects of
Six Sigma?
Screen patients and fast-track those with minor ailments - CORRECT ANSWER
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times?
1.) Proximity to customers
2.) Quality-of-life issues - CORRECT ANSWER Which two factors affect a service
location decision?
ASSESSMENT 70 QUESTIONS WITH VERIFIED
ANSWERS 2025/2026
Fitness for use - CORRECT ANSWER Which definition used for quality evaluates
how well a product performs its intended function?
14 points for quality improvement - CORRECT ANSWER Which total quality
management (TQM) process was developed to stress management's responsibility
for quality?
ISO 9000 - CORRECT ANSWER Which total quality management process consists of
several published standards and guidelines?
Checklist - CORRECT ANSWER A company manufactures shoes using a quality
management system. The company needs to put a process in place to measure
any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect. Which quality
tool should the company use to focus on correcting this particular issue?
Control chart - CORRECT ANSWER Which quality control tool should be used to
monitor the current status or end result of a process?
Enhance competition; understand consumer preferences; maintain
communication with operations - CORRECT ANSWER Which group of keywords or
phrases describes the critical role that marketing plays in the total quality
management process?
, To satisfy customer needs - CORRECT ANSWER What is the common theme in
total quality management across all functions in an organization?
Mean - CORRECT ANSWER Which concept of variation measures the central
tendency of a set of data?
Out-of-control signals were found in the process - CORRECT ANSWER What do
assignable causes of variation indicate?
How close one is to a target and how consistent one is with the average
performance - CORRECT ANSWER Which continuous improvement method does
Cok measure?
1.) Technical tools
2.) People involvement - CORRECT ANSWER What are two important aspects of
Six Sigma?
Screen patients and fast-track those with minor ailments - CORRECT ANSWER
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times?
1.) Proximity to customers
2.) Quality-of-life issues - CORRECT ANSWER Which two factors affect a service
location decision?
