EXAM DOCS NEW QUESTIONS AND
ANSWERS SOLUTION 2021 EXAMINATION
TEST 2026 COMPLETE QUESTIONS AND
SOLUTIONS GRADED A+
⩥ Nancy presented her interior design suggestions to the new eco-
friendly architect in town via materials on her thumb drive, iPad, and
portable projector. Why did a competitor win when Nancy "didn't seem
credible"? What had her competitor most likely done to leave a different
impression?
A. been a man; this is a diversity problem
B. provided lunch to show how she would spend extra on the business
C. provided business cards and brochures on high quality paper. Answer:
C. provided business cards and brochures on high quality paper
⩥ Emma remembers her mother talking about her first job and all the
letterhead and envelopes stored in her desk drawer. Starting work a
generation later, what is Emma likely to see in her desk drawer?
A. nothing, its a new job
B. USB drives and power cords
C. letterhead, plain paper, white out. Answer: B. USB drives and power
cords
,⩥ Dennis remembered a time when any special documents were shipped
overnight to headquarters for approval. Today bids are reviewed by
headquarters, but the digital communication age helps him be so much
more successful. What is the most likely reason why?
A. Today, they are quickly sent, and easily read through as shared
documents or email attachments.
B. Dennis was probably new back then and didn't fill out the requests
well, so time was wasted asking questions or redoing his paperwork.
C. There has been a shakeout in the communications companies. With
fewer competitors, Dennis is likely to be much more successful..
Answer: A. Today, they are quickly sent, and easily read through as
shared documents or email attachments.
⩥ What is the best way to ensure professionalism in your electronic
communication in the workplace?
A. ask your cubical neighbors to proof-read everything before you send
it out
B. remember that messages on company networks belong to the sender
and can be deleted if necessary
C. use proper spelling, punctuation, and sentence structure no matter
what electronic message is being sent. Answer: C. use proper spelling,
punctuation, and sentence structure no matter what electronic message is
being sent
,⩥ Internal email. Answer: Includes "To" and "From". can be created in
the form of a newsletter, event notification, company policy change,
announcement, meeting request, status updates, appreciation, etc.
⩥ What type of internal email message would you use to inform your
department that the new Vice President has been hired and will start next
Monday?
A. I would mention the news in my daily status update to my team
B. I would release a memo announcing the new VP and his starting date
C. I would include that information in the weekly company newsletter.
Answer: B. I would release a memo announcing the new VP and his
starting date
⩥ Memos. Answer: Includes "To" and "From". Have stricter formatting
conventions than emails and do not require a closing phrase nor a
signature
⩥ There are several situations in which a memo or an email is equally
appropriate. What common features do they share?
A. both need to be well-organized with a direct subject line and strong
paragraphs
B. both contain "To" and "From" and a strong signature at the end
C. both need to have a single-spaced address block. Answer: A. both
need to be well-organized with a direct subject line and strong
paragraphs
, ⩥ You have just written an important internal memo. When you
proofread it you should...
A. ensure that your memo is highly organized and well-structured
B. ensure that you have CC'd all necessary recipients
C. ensure your writing style is informal and casual for ease or
readability. Answer: A. ensure that your memo is highly organized and
well-structured
⩥ Which is the best closing to an email?
A. Thank you for your quick response.
B. Please provide the refund by April 2. ABC Co. enjoys using your
services when possible.
C. We look forward to hearing from you. We have done business with
you for quite some time.. Answer: B. Please provide the refund by April
2. ABC Co. enjoys using your services when possible.
⩥ Manuel knows business messages are concise, so he is trying to figure
out how to lay out his request for office security software. Which of the
following is the best suggestion?
A. Keep the email simple by saying "please see attached for quote" and
then attach an Excel spreadsheet listing the equipment.
B. Open the message by saying quote needed for equipment. List the
equipment in sentence form. Close with thank you. It can be completed
in one paragraph to maintain brevity.