EXAM DOCS NEW QUESTIONS AND
ANSWERS SOLUTION 2021 ACTUAL EXAM
PAPER 2026 QUESTIONS WITH ANSWERS
GRADED A+
⩥ Types of Audiences. Answer: Primary audience
secondary audience
⩥ When overseeing the production of a custom-made tree swing, Sue
can ensure the correct product is delivered to the customer by...
A. communicating a clear, concise, objective and consistent message to
the rest of the team
B. communicating by listening, using the 7 communication principles,
then repeating and reinforcing the message
C. submitting the order in plenty of time so the production team can
make it. Answer: B. communicating by listening, using the 7
communication principles, then repeating and reinforcing the message
⩥ Primary Audience. Answer: the audience that your communication is
intended for
,⩥ Secondary Audience. Answer: the group of people that aren't real
stakeholders in your communication
⩥ Mitch is preparing a communication for his senior team outlining the
new findings of his research and development team. He realizes that
investors and science journals will be interested in this report as well.
Who is Mitch's primary audience and who is his secondary audience?
A. The investors and science journalists are the primary audience, and
the senior team is the secondary audience
B. The senior team is his primary audience and the investors and science
journals are his secondary audience
C. The primary audience is the senior team. Investors are the secondary
audience and the science journals are the tertiary audience.. Answer: B.
The senior team is his primary audience and the investors and science
journals are his secondary audience
⩥ In the social communication modes, the communication process
would be linear except for...
A. Decoding
B. Feedback
C. Noise. Answer: B. Feedback
⩥ When someone lets you know they've misunderstood you by giving
you feedback, you can. Answer: -Repeat the message a second time
,-Ask some clarifying questions to determine why your recipient didn't
understand what you said and then address those issues on your next
attempt to communicate your idea
⩥ As a communicator, you are nearly assured of composing an ethical
communication if you...
A.Use tricky language that your audience might not understand
B. Give credit to your sources
C. Stick with the seven principles of communication. Answer: C. Stick
with the seven principles of communication
⩥ Rosie is posting something online and she wants to be ethical. One of
the rules she should keep in mind is...
A. Not to share protected or proprietary information
B. To post controversial information anonymously so she doesn't get too
many phone calls
C. To always share information before she's checked to see if its true.
Answer: A. Not to share protected or proprietary information
⩥ If you fact check your internet research and indicate the sources from
which the information came, you are...
A. Being ethical
B. stealing other peoples intellectual property
C. being unethical. Answer: A. being ethical
, ⩥ Unethical communication...
A. betrays the trust of your audience
B. is more entertaining then ethical communication
C. is something you should only do if your manager insists on it.
Answer: A. betrays the trust of your audience
⩥ 5 key skills for active listening. Answer: - pay close attention
- give good body cues
- minimize distractions
- paraphrase
- keep yourself out of the conversation
⩥ An associate is sharing a story of how the CEO has pushed back for
additional information before a decision can be made on a capital
purchase. Which response is a most appropriate as an active listener?
A. "why ant he make a decision without all these details, doesn't he trust
that we know what we're doing?'
B. "I may be able to help you pull that additional information together.
Did he give you an idea what he wants to see?"
C. "The same thing happened to me when I tried to get those new
registers for the store!". Answer: B. "I may be able to help you pull that
additional information together. Did he give you an idea what he wants
to see?"