COM 312 Exam with verified detailed solutions ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
________ is an ability to voice one's own concerns, rights, or interests without interfering
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with others' interests or compromising their rights.
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competitive approach ||\\//||
gunny-sacking
mind-mapping
assertive communication ||\\//||
aggressive communication ||\\//||
assertive communication ||\\//||
Which of the following is NOT a category of intangible conflict issues?
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personality issues ||\\//||
relationship issues ||\\//||
financial issues ||\\//||
behavioral issues ||\\//||
financial issues ||\\//||
Which approach to conflict does the text book advise is most often recommended?
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a) compromising
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b) collaborating
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,c) avoiding
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d) accommodating
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e) competing
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collaborating
Andy and Taylor agreed they want to go to San Diego for Spring Break, but Andy wants to
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fly, and Taylor wants to drive. This is an example of:
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a) incompatible goals
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b) incompatible means
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c) sense of urgency
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d) adverse effect on relationship
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e) inevitability
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incompatible means ||\\//||
Which of the following is true of interpersonal conflict, by definition?
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, a) It always involves two or more interdependent parties.
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b) It always involves verbal communication.
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c) It always involves actual interference, scarce resources, and/or incompatible goals.
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d) It always involves anger.
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c) It always involves actual interference, scarce resources, and/or incompatible goals.
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incorrect
According to social exchange theory, people choose their actions based on: ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
a) the other person's goals.
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b) desire to minimize costs and maximize rewards.
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c) power imbalance.
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d) self-interest.
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e) All of the above.
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f) Options B and D only.
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e) All of the above.
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________ is an ability to voice one's own concerns, rights, or interests without interfering
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
with others' interests or compromising their rights.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
competitive approach ||\\//||
gunny-sacking
mind-mapping
assertive communication ||\\//||
aggressive communication ||\\//||
assertive communication ||\\//||
Which of the following is NOT a category of intangible conflict issues?
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
personality issues ||\\//||
relationship issues ||\\//||
financial issues ||\\//||
behavioral issues ||\\//||
financial issues ||\\//||
Which approach to conflict does the text book advise is most often recommended?
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
a) compromising
||\\//||
b) collaborating
||\\//||
,c) avoiding
||\\//||
d) accommodating
||\\//||
e) competing
||\\//||
collaborating
Andy and Taylor agreed they want to go to San Diego for Spring Break, but Andy wants to
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
fly, and Taylor wants to drive. This is an example of:
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
a) incompatible goals
||\\//|| ||\\//||
b) incompatible means
||\\//|| ||\\//||
c) sense of urgency
||\\//|| ||\\//|| ||\\//||
d) adverse effect on relationship
||\\//|| ||\\//|| ||\\//|| ||\\//||
e) inevitability
||\\//||
incompatible means ||\\//||
Which of the following is true of interpersonal conflict, by definition?
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
, a) It always involves two or more interdependent parties.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
b) It always involves verbal communication.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
c) It always involves actual interference, scarce resources, and/or incompatible goals.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
d) It always involves anger.
||\\//|| ||\\//|| ||\\//|| ||\\//||
c) It always involves actual interference, scarce resources, and/or incompatible goals.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
incorrect
According to social exchange theory, people choose their actions based on: ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
a) the other person's goals.
||\\//|| ||\\//|| ||\\//|| ||\\//||
b) desire to minimize costs and maximize rewards.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
c) power imbalance.
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d) self-interest.
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e) All of the above.
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f) Options B and D only.
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e) All of the above.
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