PROFESSIONAL
COMMUNICATION
PROCTORED EXAM
How individuals process information (channel)
visual, auditory, tactile
How to identify learning style
observation, interviews, tools,
Visual preference for learning strategies
handouts , videos, demonstration
Auditory preferences for learning
talk about info, encourage group discussion, audiotapes
Tactile learning preference (highlighting, taking notes)
keep clients hands busy, taking notes
Kinesthetic learning preference (talking, doing, hands on)
return demonstration, simulation, role playing
Record date, time, person reporting, information, repeat
information
telephone
Integrate client visits, capture data, assimilate data
electronic health records
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, ATI NURSE'S TOUCH: LATEST
PROFESSIONAL
COMMUNICATION
PROCTORED EXAM
Size affects communication
larger organizations find difficulties
Formal structures
-visible, highly planned
-written policies, procedures
-follows chain of command
Informal structures
Hidden, unplanned, day to day interactions.
continual communication
infants communication
primarily non-verbal
--respond to touch and voice
--smile/coo when content, eye tracking
Adolescents communication
- often stop communicating with parents
-communicate in present
Older adulthood communication
speak loud, be consice, pause, time
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, ATI NURSE'S TOUCH: LATEST
PROFESSIONAL
COMMUNICATION
PROCTORED EXAM
Women communication
seek confirmation, are more intimate, emphasize connections and
support
men communication
more independent, negotiate, less verbal
types of power
middle management- functions w authority, help meet goals
influential power- personal empowerment, leadership role, setting goals
Leader of a small group
cohesiveness, goals, empowerment
leader of a formal group
brings energy, defines purpose, members have different roles: Evaluator
Opinion giver
Recorder
Information seeker
Giver
Keep group focused on purpose ofgoals, accomplishments
what is the goal of comprimising
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