Workflow Analysis & Process Redesign Exam
Review – Change Analysis Concepts|Verified
Complete Questions Provided with A+ Graded
Rationales Latest Updated 2026
Workflow analysis
Study of the way work (inputs, activities, and outputs) moves through an organization in
space and time
• Study of an existing workflow
• Need to capture all aspects of
workflow
• People and their actions
• Information
• Objects
• Reduces complex process into
individual components
• Creates visual representation of
flow of people, information and
objects
• PURPOSE - Used to detect defects and waste
• May be high-level to very detailed
• Important to capture variations in
addition to expected normal
workflow
workflow analysis levels
* Inter-organizational
• Intra-organizational, interpersonal
• Individually (intra-personal)
Petri Nets
interaction between person and computer.
Electronic capture of workflow where it touches the information system
• Requires system use data and a workflow management system to
, understand workflow
• Limited detection of interpersonal or non-system related elements of
workflow
• Example: Process mining
• Uses system log file data to construct event-based depictions of processes using an
information system
Contextual Design (techniques for software designers)
process in which relevant data is gathered on users in their environment, which then informs
the product development process
individual and group
Computer-supported cooperative work (CSCW)
the study of how technology can be used to help people work together on tasks for the
purpose of software design
cscw activity theory
• Humans engage in purposeful activities which are goal directed
and context-specific
• Useful for individual as well as group workflow
cscw coordination theory
• Task-interdependencies among workers result in harmonious
goal-achievement - how members coordinate work
• Useful for group workflow analysis but not for individual
workflow analysis
Activity Checklist
• Researchers create checklists to be
answered by activity actors
• Designed to uncover...
• What the actor is doing
• Why they are doing it (desired outcome)
• Determination of fit (or misfit)
• Checklists are intended to be
activity-specific
Coordination theory
Review – Change Analysis Concepts|Verified
Complete Questions Provided with A+ Graded
Rationales Latest Updated 2026
Workflow analysis
Study of the way work (inputs, activities, and outputs) moves through an organization in
space and time
• Study of an existing workflow
• Need to capture all aspects of
workflow
• People and their actions
• Information
• Objects
• Reduces complex process into
individual components
• Creates visual representation of
flow of people, information and
objects
• PURPOSE - Used to detect defects and waste
• May be high-level to very detailed
• Important to capture variations in
addition to expected normal
workflow
workflow analysis levels
* Inter-organizational
• Intra-organizational, interpersonal
• Individually (intra-personal)
Petri Nets
interaction between person and computer.
Electronic capture of workflow where it touches the information system
• Requires system use data and a workflow management system to
, understand workflow
• Limited detection of interpersonal or non-system related elements of
workflow
• Example: Process mining
• Uses system log file data to construct event-based depictions of processes using an
information system
Contextual Design (techniques for software designers)
process in which relevant data is gathered on users in their environment, which then informs
the product development process
individual and group
Computer-supported cooperative work (CSCW)
the study of how technology can be used to help people work together on tasks for the
purpose of software design
cscw activity theory
• Humans engage in purposeful activities which are goal directed
and context-specific
• Useful for individual as well as group workflow
cscw coordination theory
• Task-interdependencies among workers result in harmonious
goal-achievement - how members coordinate work
• Useful for group workflow analysis but not for individual
workflow analysis
Activity Checklist
• Researchers create checklists to be
answered by activity actors
• Designed to uncover...
• What the actor is doing
• Why they are doing it (desired outcome)
• Determination of fit (or misfit)
• Checklists are intended to be
activity-specific
Coordination theory
